Job still not complete and you overcharged me 2k.

The contract was sign in October of 2024. As of today March 28, 2025 the project is still not complete. The windows where measure wrong and had to be remade. The day of installation the installer informed me that one of the sashes is broke and one will have to be reordered again. No compensation has been offered. I have taken 5 total days to dedicate to this project being complete. I have asked for a partial refund and have told that the company cannot do that.

As mentioned below, Matthew, the inspector, asked us to send pictures of scratches to Nicole Gilmore. We did and have heard nothing back.

Was the wost customer service I've ever experienced.

Not a chance I would recommend you to anybody I know.

Clean the window\s so that iit is possible to match material colors and see out the window. I expected a new, shining window and what I received was far from that expectation.

What a mess!!! Took months longer than estimated and we still got windows with the wrong color

Happy with the pricing, the windows, the installer did a great job

They did what they said they were going to do and in a timely manner. Everyone was reachable by phone and response time was great.

All Champion personnel were very professional and courteous. After getting all our windows in they reached out to a company that came out and touched up the stucco all around the house for around our windows.

Good customer service.

The end result was good. The weight of the triple pane windows caused 45% of the frames to crack in transit necessisitating a reorder which was a disaster. Champion's internal communication process was terrible. No proactive follow up from anyone. There is no way to get to the local office through their "contact us" information. After repeated emails and calls to the main office, the only call back I received was from a service scheduler who was friendly but had no information on ETA. On the second install, two windows were still missing. Another reorder and delay. The project was started in May and finally finished on January 31st. The local staff & installers were all friendly and professional but Champion as an organization seems to be in disarray.

Windows were wrong size so a lot of additional work had to be done and I was told at my initial meeting that if any work was to be done Champion would ensure my home was returned to the condition it was in upon completion of work. I just had my house stuccoed and painted a few months ago, Champion did not complete all the work. Work a bit sloppy, nail sticking out of the wall therefore not allowing trim to sit properly so large amounts of caulk used to fill in the gaps.

The windows are nice: blocking most traffic noise, both top and bottom sections open inward for easy cleaning from inside the home

I was not impressed with the customer service that I received of dealing with champion

I have found Champion Windows gives value and professionalism to their work. Whenever I went into the store regarding problems they were helpful in finding a resolution to the problem. I would recommend them to my friends.

I recieved a damaged lower window pane and am STILL waiting for a replacement, is that customer service?????

i've been reluctant to respond to any reviews. I would like to give Champion the opportunity to make this right.

I will NEVER recommend Champion Windows to a friend, or a relative. Was not satisfied from the very beginning. to subject a family member or a friend to this company would subject them to the worst experience they would ever have. I regret that I used this company.

Delivery was much longer than quoted by sales, 5 of the 19 windows ordered had issues. Appears local branch does not communicate with the factory effectively

Unfortunately, we were misled to believe that building a Sunroom (windows to enclose an upper balcony) with Champion was a high quality, value investment. This was not the case.
Sales: we were misled by deceptive sales tactics, with an original quote of $10000 which was then reduced to $5000. The salesperson did not follow-up with us after we began the installation process, so they did not know about the actual installation process and the quality of the product after it has been installed. Don't be misled by their overconfidence in the product.
Communication: I received much more frequent and responsive communication about paying my final balance (even when the job was not complete) than when I was working with the project manager to plan and install the windows. I had to constantly resend emails and call to receive any communication.
Quality: I would like to write a positive review about the window quality, but unfortunately the finish framing just doesn't look great. In addition, minimal effort was created to patch up other areas in the balcony, as was suggested in our contract. Finally, no effort to clean up job site mess. This created safety issues for my baby, toddler, and dogs.
Overall experience: Based on all of my interactions with Champion, it appears that Champion believes in doing "just enough to get the job done," rather than "100% satisfaction."

Window them selves are nice. The quality control when Great. The shipping fair. The installation fair. The after service for issues absolutely poor.

This project has been a nightmare. Hands down nor professional and lack of communication and not meeting you commitment to the customer. Straight up lied of what can be done.

VERY poor customer service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This company has serious concerns within its self and is functioning as a ship without a rudder. Terrible leadership on all levels at this time. Revolving door of personnel is deeply concerning.