Job still not complete and you overcharged me 2k.

The contract was sign in October of 2024. As of today March 28, 2025 the project is still not complete. The windows where measure wrong and had to be remade. The day of installation the installer informed me that one of the sashes is broke and one will have to be reordered again. No compensation has been offered. I have taken 5 total days to dedicate to this project being complete. I have asked for a partial refund and have told that the company cannot do that.

As mentioned below, Matthew, the inspector, asked us to send pictures of scratches to Nicole Gilmore. We did and have heard nothing back.

Was the wost customer service I've ever experienced.

Not a chance I would recommend you to anybody I know.

Clean the window\s so that iit is possible to match material colors and see out the window. I expected a new, shining window and what I received was far from that expectation.

What a mess!!! Took months longer than estimated and we still got windows with the wrong color

Happy with the pricing, the windows, the installer did a great job

They did what they said they were going to do and in a timely manner. Everyone was reachable by phone and response time was great.

All Champion personnel were very professional and courteous. After getting all our windows in they reached out to a company that came out and touched up the stucco all around the house for around our windows.

Good customer service.

The end result was good. The weight of the triple pane windows caused 45% of the frames to crack in transit necessisitating a reorder which was a disaster. Champion's internal communication process was terrible. No proactive follow up from anyone. There is no way to get to the local office through their "contact us" information. After repeated emails and calls to the main office, the only call back I received was from a service scheduler who was friendly but had no information on ETA. On the second install, two windows were still missing. Another reorder and delay. The project was started in May and finally finished on January 31st. The local staff & installers were all friendly and professional but Champion as an organization seems to be in disarray.

Windows were wrong size so a lot of additional work had to be done and I was told at my initial meeting that if any work was to be done Champion would ensure my home was returned to the condition it was in upon completion of work. I just had my house stuccoed and painted a few months ago, Champion did not complete all the work. Work a bit sloppy, nail sticking out of the wall therefore not allowing trim to sit properly so large amounts of caulk used to fill in the gaps.

The windows are nice: blocking most traffic noise, both top and bottom sections open inward for easy cleaning from inside the home

I was not impressed with the customer service that I received of dealing with champion

I have found Champion Windows gives value and professionalism to their work. Whenever I went into the store regarding problems they were helpful in finding a resolution to the problem. I would recommend them to my friends.

I recieved a damaged lower window pane and am STILL waiting for a replacement, is that customer service?????

i've been reluctant to respond to any reviews. I would like to give Champion the opportunity to make this right.

I will NEVER recommend Champion Windows to a friend, or a relative. Was not satisfied from the very beginning. to subject a family member or a friend to this company would subject them to the worst experience they would ever have. I regret that I used this company.

Delivery was much longer than quoted by sales, 5 of the 19 windows ordered had issues. Appears local branch does not communicate with the factory effectively

Unfortunately, we were misled to believe that building a Sunroom (windows to enclose an upper balcony) with Champion was a high quality, value investment. This was not the case.
Sales: we were misled by deceptive sales tactics, with an original quote of $10000 which was then reduced to $5000. The salesperson did not follow-up with us after we began the installation process, so they did not know about the actual installation process and the quality of the product after it has been installed. Don't be misled by their overconfidence in the product.
Communication: I received much more frequent and responsive communication about paying my final balance (even when the job was not complete) than when I was working with the project manager to plan and install the windows. I had to constantly resend emails and call to receive any communication.
Quality: I would like to write a positive review about the window quality, but unfortunately the finish framing just doesn't look great. In addition, minimal effort was created to patch up other areas in the balcony, as was suggested in our contract. Finally, no effort to clean up job site mess. This created safety issues for my baby, toddler, and dogs.
Overall experience: Based on all of my interactions with Champion, it appears that Champion believes in doing "just enough to get the job done," rather than "100% satisfaction."

Window them selves are nice. The quality control when Great. The shipping fair. The installation fair. The after service for issues absolutely poor.

This project has been a nightmare. Hands down nor professional and lack of communication and not meeting you commitment to the customer. Straight up lied of what can be done.

VERY poor customer service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This company has serious concerns within its self and is functioning as a ship without a rudder. Terrible leadership on all levels at this time. Revolving door of personnel is deeply concerning.

The product, perhaps, but not the experiences after initial sales appointment.

The unpleasant experience started when Kris made a promise to us during the sales meeting that he never ended up fulfilling, all the way to the end of the installation when they left trash all over the garage and yard.

We waited what seemed to be a long time for the windows to be installed, but we would still recommend Champion Windows of Colorado Springs to a friend.

After the in home sales meeting we had a great feeling we had gone with the right company for our small three window project. However, over the following 9 months what we experienced was frustration, disappointment and the worst case of customer service we could have faced. Had I not consistently reached out to the local and corporate service teams I am positive we would still be waiting. The windows have now been installed and I have product quality concerns. Windows were filthy and have permanent scratches. There is also air flow coming between the seams. Insure that we will just have to deal with and as I know Champion doesn’t care. It’s almost like they sat in a warehouse for months?? I cannot and will not recommend this company.

My major concern is it took 5 months to get the windows for our install and when calling about them no one knew where they were or could find out.

The overall process was great. My only comment is that it seemed to take a long time to get the windows. Then, finding out that 2 will need replaced.

I appreciate the quality of the installation, the process leading up to it was riddled with significant communication failures and errors that have left me utterly frustrated.

Definitely not. I was given incorrect info from the start. Staff did not update my account info when needed which caused several inconveniences. Champion customer service was completely unavailable several times I called. I sold my home during the extremely lengthy process, which Champion said would not be an issue, but then had one misstep after another in working with the new owner.

The architectural engineering ruined our existing Patio Living Space. The Foreman made promises and did not deliver, The Foreman was horrible to work with, not returning calls, not explaining the install until the day of install when we were notified that they were cutting 6 holes for piers in our colored, textured $11,000 patio. Will not recommend, the salesman was non existent after the sale. When we asked for a meeting to discuss the problems with the install, the salesman said put it in writing, He lives three blocks from our house but could not make the time to meet with us or the foreman!! We requested response from Champion in writing and got nothing back.

Factory process took extremely long. There was a lack of information and lack of updates during the process leaving the customer in the dark. Signed contract on 11 May and installation on 14 Oct.

Have been waiting 6 months for completion.

Overpriced and installation manager was difficult to deal with, concern about "unfinished" state of project ( no new matching door molding on inside) was ignored and not addresses. Have not heard regarding the workorder that installer supposedly turned in to finish with molding.

I would recommend because of the price and the contract offering, but customer service could definitely improve. I was happy with the installation team - David and his crew. They were timely, respectful of our property, knowledgeable, and very quick.

No. Attitude issues with high pressure sales person and install tech.

We ordered a window and 2 doors and have had nothing but problems with sizing issues, install problems, and all and all customer service. We still do not have our second door installed as they had to reorder it. After all of our anguish we finally got the front door install and the window. we are please with those and they look great after waiting so long with no answers we have half of our project done.

Everyone was wonderful. The person who came to speak with us about the windows when we signed up, which I wasn't going to do, shared how much we would be saving, so we signed up. It took us all morning from 8 to 12 to try to get two blinds down. I finally gave in and called the salesperson who offered to come over and help us remove them. He came over between a couple of other visits. We got them all down, and the one we had trouble with, he did too, but he was wonderful and he did it and was glad to do it, which was amazing. Everyone was really good. Champion Windows of Colorado Springs was wonderful. The installers were great. There were some problems getting the new windows in where they had to shave some things down as it was a tight fit. The home was built in 1954 so everything is a problem and nothing is simple, but they were great and had no problems doing it. They had a great personality and did a great job.

I was hoping the noise level would be better. Like the 3 panes it has helped with the heat and I'm sure it will with the cold as well.

I could not honestly recommend this company to anyone for lack of transparency.

We experienced multiple issues with the installation necessitating several post-installation service appointments. Management has not been fully responsive to our stated concerns.

I would recommend the sales guy John and the windows but that isn't what makes the whole experience!

Never

Very nice & helpful. About 1/2 the price of other place & we like them better!!

Unless the process is changed, unfortunately, I wouldn't recommend Champion Windows. It took much longer than we were told. Communication was terrible so a lot of the time we didn't know what was going on. The actual workers were great and the Regional Manager did finally step in, which made it somewhat better towards the end. It would be helpful if the office staff could at least see the schedule so that if a customer needs to find out when and if somebody is coming, they could answer that basic question. Also, it seems that almost everyone was able to collect payments but wasn't able to answer questions about the bill. That should probably just be left up to the office. Besides, once I received a message that a payment needed to be made, I couldn't get anyone to respond so that I could pay them. I did end up calling and talking to the office manager and she took my payment and was able to answer questions about my bill.

Window locks are already falling apart. Sales people are great but after that the comunication was horrible.. the windows were not made in the time that the contract said, but there was no talk about that. So the contract really didnt mean anything on the business side.

We are very satisfied with the work that was done. Our dog likes the pet door.