My neighbor was impressed by efficiency and the quality of the work and windows and copied the number to request a consultation.

A generous four stars for reasons cited below. Sorely tempted to make it three.

We love the quality of our new windows. The windows reduce alot of the outside noise and probably all of the summer heat. Our installation was completed on 11/08/2024, so we haven't had the windows during the winter months yet, but we are sure the windows will serve us well for all seasons.

Requested follow up, no response at all.

I am extremely pleased with my new windows. The quality of installation, materials, installation crew were excellent.

Installation issue

We love our new siding. It was a pleasure doing business with Champion from start to finish. Communications was great and the install by Josh and crew was fantastic.

This is my third time using champion and this time they didn't measure one of my big windows accurately resulting in having to order. One to the smaller windows had an etch in it,
They examined it and said it would be reordered and should be in November 2nd, per Jeremy. However,
On October 16th the larger window was installed and I asked what was the status on the smaller window.
I received a different answer this time a work order was put in to replace the glass. How is that possible for ensuring window properly sealed.

On Sep 3 or thereabouts, when windows were initially installed, all windows were taken out, however, the big picture window didn't fit resulting in replacing my old window.
When Hurricane Milton come through, water came in the improper replaced window and wet my hard wood floor and my Chinese Persian rug.
I put down towels to soak up water but my rug was water damaged.
Jeremy said he would send pictures to the insurance but now he said that Gabriel is responsible. I entered into contract with Champion.
It appears that I am getting evasive answers regarding my rug.
No one seems to want to address it inlay Jeremy making promises

Yes

Honestly don’t know. Would depend on what my friend is looking for, I’d recommend based on quality of windows but not on speed of completion, and the install mistake really gave me concerns.

The windows are more than I expected

From the prompt response on the same day we called! The continued updates from Jeremy to let us know about our windows! The quality product .And the crews excellent service and quality workmanship! Excellent pricing! We highly recommend Champion Windows

Too expensive

Recommendations have been made to a few friends but none are ready at this time to purchase.

Champion Windows team run by Hunter, Columbia SC were very professional, provided end of day progress reports. Totally cleared the workarea everyday.

The don't over sale you a product

Easy to work with. Never pushy.

The garden window we ordered was not as described when installed. Despite lack of clarity/incorrect information given about this window, Champion refused to even compromise with us on the cost of replacing the window in question with a simpler, cheaper window.

The entire experience was very positive. The salesperson’s presentation was excellent and the installers couldn’t have been any more professional knowledgeable and friendly.

Excellent and professional. From the initial meeting with the sales person to the installers and follow up, everything was top notch. Especially impressed with the installers. They were efficient, quick, professional, courteous and extremely clean. Installed 20 windows in one day and left our home clean when they left.

Professional, worked hard, fantastic job

Have already given info to a friend

Have issue with broken window.

Start to finish, this was a very profession operation and we love our new windows.

I have recommended Champion to others. The cost has stopped me from suggesting to others.

I have given your business card to folks and I spoke with the Executive Pastor who is overing church building project..

Everything good

On time and cleaned up

I would never recommend Champion to anyone. Terrible experience.

OVERALL: The finish product is beautiful! However getting to this point was awful, very frustrating. No one stays in touch. No prior schedule to install products - sliding glass door or sunporch. Call when they were heading to my house.
I’ve met 2 people since starting this last November that feels exactly the same. The product is great but the process is a very poor, frustrating experience!

If someone asks about the Champion sunporch. I will tell them I love my sunporch. I will also explain it’s a miserable process to go through. No contact to keep you in the loop. If there a glitch no one to talk to about it. Courtney only one who returns calls. She passed messages about the sliding glass doors & problems with 4” concrete/footings but no one called. I am still very unhappy with the extra trim on the glass door. Champion does not stands behind their work!! No even look at the problem!! I would probably suggest they look at other companies. I paid a premium price for the glass door and the sunporch. I should not have to accept a door too small for my space. Your reps should not decide what they want for me - I should choose what I want! I’m sure they saw me as a little old lady but what they didn’t see was a strong woman who was totally involved in building 3 homes and major renovations to 2 vintage homes! I know what I want!!
I was going to buy Champion windows for my house and planned to have them by now but I’m going to look around because of your customer service.

SLIDING GLASS DOOR: I had double doors out to my screen porch and wanted a sliding glass door entrance to the sunporch I was getting from Champion.. Scott came over and spent a long time measuring the door. Some weeks later the door was here. First notice was a call saying they were heading to over to install the door. Two guys came out to install. They looked at opening and immediately both started measuring and glancing at each other. One guy said to the other after a lot of measuring “what are we going to do now”
Other guy “damn if I know”. They went to truck for a while (on the phone) and came back with the door. I ask if there is a problem they said “no”. I hate the door!!! It was to small for the space so the put another strip of vinyl at top to cover the gap. It looks awful. Then one guy with dirty hands starts smearing caulk. Honestly a 10 year old could have done a better job. Way too much caulk and it’s dirty.
I started calling about the door telling them Scott told me the door would fit perfectly in the space and I didn’t need to do anything with inside trim. I talked with Courtney and Dennis several times. No one had answer. No one came to check door. No one cared that I was dissatisfied!! I purchased a storm door for my front door. Scott came to measure. I showed him the door. He said the 81 1/2” door would have fit there but it’s a custom door and costs more so they used the regular door. I told him they should have ask me. I make my own decisions!! I’ve called Carl a couple times. One time I didn’t hear back and next time he was very frustrated with me and said “a guy will be back here shortly , I’ll send him over there.” No one came. When started building the Sunporch I told him about the door. He came in to see. He shook his head and said the 81” door would have fit. He didn’t like the way it looks inside either. NOTHING HAS BEEN DONE ABOUT THIS DOOR! NO ONE HAS OFFICIALLY COME TO LOOK AT THE PROBLEM. I TOTALLY RESENT THEM MAKING A DECISION ON MY BEHALF. THEY SHOULD HAVE ASK ME WHAT I WANTED. ONE THING I TOLD COURTNEY WHEN SHE CAME TO TALK TO ME ABOUT THE SUNPORCH/SLIDING GLASS DOOR IS THAT I AM VERY PICKY ABOUT HOW MY HOME LOOKS.

SUNPORCH: I had a screen porch with concrete floor. Champion rep wanted to replace my patio concrete as it was not 4” thick and pour footings to support heals posts, glass, roof by adding one foot extra concrete to size of current patio. County said no that I’m over property line. Champion rep then said they would just build on current patio. This concerned me as patio 2-3” deep and has cracks. Couldn’t get answers to proceed. They insisted I get HOA approval but I refused to do so until I got answers about 4” concrete & footings they told me they had to have to support their heavy poles, glass, roof. Finally after not hearing back from Champion for a month or more called customer service for help. Dennis said they didn’t think I needed footing. I ask for explanation. We went round and round and Dennis then agreed to send a rep out to check my concrete patio. The rep said it needed footings under each post. Few weeks later I got a call they were on way to start sunporch. This was first notification I got. Luckily it was home. I said to rep so you’re coming to pour the footings. He said no we’re starting to build. After another heavy discussion about the footings. I told them no footings no sunporch. I didn’t want to worry about it caving in! So footings poured!
The guy they sent out to install the sunporch has done a beautiful job!! He is very nice, friendly and happy to answer any questions!
My new sunporch is beautiful!! His name is Michael Gardner. He is finishing up out there now. Just has to come back to install 3 pieces of glass when it come in.

Did not like the payment options given. As a repeated customer, I was required to pay almost the total cost before the work was started. Champion advertised buy 2 windows and get 2 free plus no interest, no money down, and no payment for 12 months. I feel I should have been able to pay a down payment and balance at completion.

The quality of the room was terrific and the workers were easy to work with

Overall the experience was positive. The windows were ready faster than expected and we are satisfied with the work. I wish that there was better information about what to expect with the installation before it began so we could have been better prepared.

I would likely to recommend to anyone who needs new windows and are able to afford the prices they have. The salesperson was excellent by explaining the whole process and showing visually the type of windows to be installed. The installers were very professional and did their job in a timely manner and made sure I was happy with the job done.

I would gladly recommend Champion Windows to everyone. We used them, originally, for converting our back deck into a sunroom. We couldn't be more pleased with that whole project,m especially the windows. So, when it came time to replace some of the contract-grade, original windows from 2000, we went right to them!

We are very pleased with the final results of our experience with Champion and will gladly refer them to family, friends and acquaintances.

They were great to work with from start to finish. They were professional and treated me and my family with respect and courtesy. They understood our needs and recommended the best products for our budget. I've already noticed a change in temperature through the windows. I can't wait to see my energy bill next month.

Eric the salesman was professional and very patient.

Difficulty reaching people at company

I am still waiting for one window to be done correctly and it’s been a month almost of trying to get this done correctly since it wasn’t installed correctly from the beginnng. No one ever reaches back out and considering the amount of money, it is unacceptable.

The project was costly but with all the discounts it fit into our budget. The installing process was the best I have encountered.

Great experience from start to finish

I have to contact the office about water on the patio when it rains. The gutter is not connected to my existing gutter which was just was capped. There is a gap between the gutters and unlike I was told (there would be no issue) there very much is an issue the water splatters three feet into the patio when it rains. I am not recommending to anyone until I see if this issue gets resolved. So far no one has come to check the installation so I am going to have to call the office. Was trying to wait to fill this survey out until this issue was addressed but am tired of receiving repeated emails to complete the survey so doing it now.

I have already recommended Champion to three other people.

1. Hard if not impossible to get in contact with the sales representative after sale. Wanted to add a forgotten window and was unable to after countless attempts and voicemails.

2. Product arrival was late and somehow got mixed up with an entirely different order. I took 2 days off of work for the installation and it took me a day and a half to even get the Columbia or main office on the phone to figure out what was going on with the installation.

3. Installers were great though.

Never

Windows are great and our installers were great and fast! Our drafty house is no longer drafty!
Very happy we chose Champion!

The window products and installation was very good. We decided to go with Champion, as our Florida room utilized Champion Windows. The warranty provided, and the APPARENT intention of Champion to fulfill the warranty persuaded us to choose Champion. After nearly a year, multiple promises to fulfill the warranty, and absolutely no progress (other than a third or fourth commitments to do so) we are questioning our choice.

The windows looks great. Made my home more quieter.

It was very difficult. I authorized the first credit card payment, then they charged me again (unauthorized) a week later. They held my money for six months. Finally, a crew came. Three crew used a different backer board than originally agreed on. I left only to come back to find them using an even more substandard backer board. The backer board manufacturer stated that all seams must be taped to prevent water intrusion. The crew did not tape a single seam and i was told the company never taped seams despite the manufacture recommendations.The crew broke one window, both entry lights, cut the cable to the irrigation system, installed one wall so poorly that the entire wall had to be redone. They placed the vent as a decoration rather than cutting through to make a real vent. The crew referred to me as "puta and pendejo". Not a very impressive interaction with your company.