The windows are overpriced. The manner in which Champion collected funds was aggravating, in that the vast majority of the service and product was paid for in advance of the windows being installed. Scheduling the installation was inconsistent. On the day of the scheduled install, Jan 4, I received a call from the installer informing me that a mechanical problem would prevent the install from happening. After two attempts on my part to reschedule the installation of 3 windows, I was given assurance that a local install manager would contact me. The following morning (Jan 11) we received a knock at the door at 10:15 am - it was the Champion windows installer ready to complete the installation. We had no prior message from Champion informing us the rescheduled install would happen on Jan 11. Fortunately I was available and the windows were installed.

It's too early to rate performance, but they look great!

I don’t usually do reviews but this is more of a warning to avoid doing business with this company. The salesman, John Noonan, did a good job explaining his product but that was the last time I would use the word “good” when talking about Champion Windows. It took over three months for four ordinary windows to be manufactured. When finally they were ready to be installed, I received a rude phone call from Tom Roybal who threatened that unless I paid the remaining one third of the cost immediately and then contact him with a confirmation number, I would lose my install date. After the installation was eventually completed, I noticed several items that left a bad taste. Calls to Customer Service were NEVER answered no matter how long I sat listening to hold announcements about how great their product is and how soon a representative would talk to me, unless I left a number for a call back. Firstly, the brand new windows were dirty. Annoying, but would not have been a big deal until I tried to clean them. It was not only regular grime on the glass but also the adhesive used to make the window frames which could not be removed with regular glass cleaner. Upon closer examination, that adhesive was found on many spots on the frames. There was plastic debris inside the frame. Two of the four windows were missing weep-hole covers. White silicone caulking was splattered on the base of my patio. In two days it will be a full month since the windows were installed and so far none of these issues have been resolved. I have tried to be patient since Christmas and New Years were within that time frame but non-action speaks louder than empty promises. Do not waste considerable money on this company!

Installers were not the best and left nails around my yard

Process was smooth from sales through install. Windows delivered before estimated timeframe. Install crew was efficient and personable. Still waiting on things to get fixed but assume that will happen soon

Salesperson was not truthful about shutters for my job. Now these flimsy shutters are not well attached to house and are not the same size as old ones, so there are ugly marks around them.

Communication and follow through completely unacceptable with installation department

Product is great but the install was below par.

Awful experience, several issues

Problem resolution should be expedited.

I am not sure I like the champion sales process in that they require an answer the day of the site visit to get any promotional deal. Champion does not really show what each window costs pre and post promotion so you're not really sure what each window really cost and if you really received the 2 for 1 promotion or not. Bottom line, my feedback to friends is that Champion makes a good window, but do your homework, i.e. get other bids, before Champion does its visit and proposal so you can make a more informed decision.

We've had Champion install windows in 3 houses over the years. Great windows and materials with no installation issues.

initial onsite sales experience was great, however he never responded to several voice mails asking for a delivery status on my windows. So average score for average experience with sales people.

The doors are awesome. Very pleased.

There is no way I could recommend Champion to anyone. Terrible workmanship. With a Champion sign in my yard, I would invite anyone to view the quality of work and see if they would want their windows to look this bad.

I am overjoyed with my new windows and doors. The quality is very high, thus eliminating any air infiltration. As I write this I can see my cats sleeping in the spots of sun coming through the windows. If a cat thinks the environment is conducive to naps, you know the room is warm. Neto and his installation crew were great. I would recommend them to anyone because of their workmanship, professionalism, and attention to detail.

Had windows installed 2 years ago. Just had door installed less then a week ago. Love it!!

I would recommend the quality of the work. But not the way the communication went on when things were to be done

My expectations were met and feel confident in recommending

Great product, horrible customer service

The work was great. One of the windows has some scratches on it and a film in it. One of the screens has a hole in it. Other than that, everything was fine.

My experience was not good and I wish I had chosen a different window provider. They never proactively communicated to me and honestly I thought I had been scammed because they could never update me on my order. It took 8 months to get my windows only after I had to escalate the problem to their management team. It would have fine if they had communicated with me from the start that it would take that long but I was told my windows would arrive in August and they didn't get there until December. Once they finally said my windows were ready, it was confusing to understand the payment required and they had several people reaching out to me and clearly non of them were talking to each other. Once the windows were installed, they messed up my drywall and didn't install the door properly. It's been a headache trying to get them to come back and fix it and I've had to reach out 3 times asking for them to send the team back. Almost weeks have gone by and they still haven't fixed it.

The windows themself are very nice. The buy 2 get 2 free detail for whatever reason was not applied to my contract. I was told this offer only applies to your least expensive window, but then again I was told you only sell one type of window, so this was confusing.

Because it took over nine months to complete our window install. We were promised two to four months.

Installation of windows was less than desirable. No representative present as indicated in “what to expect” installation video; no instruction given on how the windows function. Work crew couldn’t speak English causing confusion on multiple items. Main front window has been left unlockable and feels like it will fall on the ground when opening it is attempted; Patio door is a struggle to lock and unlock; there’s a rip in the kitchen window screen; 2 of the sliding windows rail where you grasp to open window are bent; shoddy interior and exterior caulking around windows. Crew dirtied my carpets, baseboards and window shade that they insisted on reinstalling (probably to hide the unopenable front window). Too many more issues to type. Representative did not call me back when I reached out to discuss issues. Installation contractor failed to show up to fix the window as promised. Will definitely not be recommending this company to anyone!