Champion Windows did a great job from start to finish.

Outstanding issues and price of multiple projects leaves me neutral at this time. Still waiting for new custom sized screen door that was ordered without a remeasure even needed. Escalated this issue to regional manager Al Norton who was somewhat underwhelming.

I've had terrible customer service since getting installed. Initial windows received were scratched and it took two months to get replacements. Place the second order.
And within a few days of being installed one of those windows just broke. I have reached out to champion multiple times was told my order was submitted for the new broken window, but no one has ever got back to me to confirm and last time I thought my scratch windows were entered to be replaced and that didn't happen either. And so I ended up having to reach back out 2. Weeks later, which delayed getting my windows replaced.. For the scratch window, when that showed up. That 1 was broken, so now, waiting for that 1 as well.

I am still waiting on repairs and finishing handles.

There were mistakes from sales to install. It created delays and trying to get answers was difficult. All the people were very nice but not a little less competent than I had expected.

No

Depends on the answer to my Case complaint concern.

We ordered our windows in August of 2024 and were told that they would be ready in 8-12 weeks. When that time period passed we tried to contact someone at Champion Windows to get some information on what's going on and where the windows were. I tried leaving messages through the operator for 2-3 weeks. My husband and I thought that we were scammed out of $19, 000 dollars. Finally, I was put in touch with someone from Denver and they got back to me and told me a couple more weeks. That went by. Christmas came and went, then we were notified that they would be ready towards the end of January, 2025. The installers came out, but were missing a window, and one of the windows was cracked. Since we were a little hesitant to give them the remaining balance without the full set of windows, they decided to wait. We finally got them in on the March 6, 2025. They look beautiful and I'm glad they are in, but what a nightmare! More communication would have really helped us feel better about the back up.

Overall happy with my experience, windows look great , house is warmer. But installation took a long time

The salesperson did not show for my first scheduled appointment. I believe the price was too high for what I received.

Salesman listened to my preferences and guided me to the perfect choice.

It takes a very long time for them to do the job.

WARRANTY WORK WAS NOT DONE IN TIMELY MANNER, NO PROFESSIONAL INSTALLERS / & YOU'RE BACKED BY DAVE LOGAN BUT DON'T TAKE THAT INTO CONSIDERATION

Price and product seem pretty good. Communication through the process was not good, windows were a bit later than expected w no updates, and installation was scheduled, then I was told it wasn’t scheduled, but then the installers showed up on original schedule date…which was great in the grand scheme but it was a bit confusing for a minute. But install was good, nice guys and they got it done well.

They do a great job, have good guarantees. Just a little on the pricey side.

I love the windows just had no walk through inspection and 2 screens are broken

Absolutely not got my windows way after their estimated date. Customer service was horrible asked several times to be communicated with the manager didn't hear back from him till I out Anna's review on Google. My windows are crooked , 3 screens have holes on them, my custom blinds no longer fit in the window frame, they left a mess out front and back of my house. The manager Scott said he will be calling me Monday I'll see that actually happens. These windows were $3k more than the competitor took longer and now I have crooked windows. My kids can't even sleep in their room because they have no window coverings now and they are scared of their room at night. We've had to have them sleep in our room all weekend waiting on Monday to hopefully get a solution . Also the caulking around the windows is sloppy and they cracked my drywall

Was very satisfied with my windows. However dealing with customer service is very difficult.

They have not responded to my report of a problem

The sales person was wonderful, the last customer service person, Amy, was excellent, and the installer was great. However, everything I'm between was a nightmare.

The whole experience was professional with polite and knowledgeable staff.

The whole selling point with Champion is that you get custom made windows guaranteed to fit perfectly. The measurements taken for our windows were inaccurate, resulting in a lot of additional work to install them. The molding all around our windows had to be replaced, and we were left needing to repaint everything.

The office/warehouse staff is also unhelpful and disorganized. I had to call multiple times to get updates on our timeline, with long waiting times, and calls that were never returned. We weren’t even notified when our windows arrived, I had to pester staff to get our installation scheduled.

Extra Long Wait

I would never recommend Champion and I will not ever use you again. My issue was mostly with your salesperson. Inaccurate lead times, poor communication and secretive on the breakdown of the quote. The windows seem to be fine and installation was fine.

They ordered the wrong sized windows multiple times, causing us to miss work multiple times. The whole process took over a year. Finding someone to talk to was hard. The reason for 2 stars rather than one is that the product itself is good, but the service was awful.