Worst customer service I’ve experienced. Installed 4 windows and 3 were defective. Absolutely no communication from champion regarding the issue and how they were going to resolve it apart from lip service from project manager Chris Perez and Sales Manager Chris Tronjin (sp?) that it would be resolved and new windows installed within 2 weeks. 4 weeks have passed since the original install and nothing has been communicated.
I have not been impressed with the lack of customer service. That is why I have not completed the survey to date. I noticed that the screen was damaged a couple of days after it was installed. I had to call three different times to get a service request put in. This is completely unacceptable after spending over $6000 on a door.
I don’t have my windows yet, even though I ordered them in mid May. For that reason alone, I’m not likely to recommend champion just because of the time it’s taking to get these windows and sliding glass door.
The house looks great after Champion put the new siding on our house,
We were very happy with the install. The guys were extremely professional and did great work
From first contact, to final inspection, our experience was excellent! Thank you Champion Windows!
I would definitely recommend the installation crew. They were awesome! The communication part was not as good.
Been a fantastic experience from beginning to installment. One window was damaged during shipping and was found by the installer. Replacement parts were ordered and just waiting for a call on the repair!
Everything - the in-home quote, measurements appointment, communication throughout, and installation - was a great experience. Everyone was always helpful, kind, and patient. The costs for what was received is hard to beat.
Very pleased with the quality of the product installed.
I feel like I paid too much and was rushed to make a decision
our first champion project was to replace basement windows, the windows came in and were the wrong size so it took much longer than we were initially told for project completion. our second champion project which was initiated over 1 year ago still has not been completed to satisfaction. we ordered a new front door and when the product came in AFTER our old door was torn off the house, they realized that the new door had holes drilled into the inactive side, but no dummy handle for that side. This left us literally with a 3+diameter hole in our front door for 2+ weeks, then the hole was filled with another active handle, not a dummy handle, leading to confusion in our house because we now have 2 sets of keys and must keep straight which keys are for the inoperable door handle. On top of that our original trim and molding around the door had to be replaced, we were ensured that this would be replaced to a standard equal or better than what was there originally. As of today's date the replacement trim on both the inside and outside that was installed has been left unpainted. To top it off, we are now receiving bills from Champion collections department asking for payment on the balance due for a project that is incomplete and not finished to our satisfaction. Not only will I never use Champion again, I am also actively DISCOURAGING everyone I know from using them due to the complete mess our projects have been.
The job is unfinished because one of my windows is poorly manufactured. It has been quite a while with little contact I would expect this to be fixed in a much more timely manner.
From the contract side to installers was held in a professional manner.
Great experience, highly recommend.
We left a voicemail for the district install manager and have not heard back at this time.
Great job and attention to detail on the installation of our siding.
Response to questions TOOK TOO LONG to get a response. When being installed, the patio door had a problem, and it took months to repair. Also, it took 7/months to complete installation.
I was pleased with the crew as they were very careful and professional. I like the ease with opening and closing of the windows so easily. I will likely use Champion again when it is time to replace the remainder of my windows.
screens had holes or not delivered. Replacements estimate up to three months. No locking option for one side of dual slide window.
Champion makes quality windows and backs them up with a lifetime warranty.
Too long
Worst company I’ve ever worked with
Great quality windows
Windows and doors took 4 months longer than expected.