My husband and I ordered windows in August and were told they would be installed in October.
October 27th I received a text informing us that the window order was just being placed.
When I called I was informed that our order "fell through the cracks" due to a computer program change and that was the reason for the delay.
Our windows were finally installed Dec 6th on a very cold day.
The installers were nice enough and the windows look good other than a few gauges around the wood trim.

There is a disconnect between sales and services. The customer is promised the moon and the sky until they get the signed contract. Service was suppose to be done by the end of July 2024. The project was not completed until April 2025. When I did get the product my glass was damaged. The company did not offer me any discounts or refund a portion of my money for the trouble. If you have an appointment setup I recommend you go somewhere else. I wish I would have went with another company!

Nice products well built

Seems like pricing is still pretty expensive, especially when I consider that the "special" I received was buy 2 get 2 free. I was also told that it didn't matter if the windows were of equal size & value.

I am very happy with my windows!

There were several mistakes made. I hired a someone to come look at the work ( I’m still not signing off until I have another inspection done). “ Builder “ had to come back twice to fix mistakes, was rude to one of my other workers, asking if they were the inspector. I regret going with Champion.

The salesman did a great job, the installer did a terrible job and the manager did his best to fix the installers mistake - which is still unfixed.

The service for the replacement door was fantastic. Rick made a mess of wrong pieces work for now. NOTHING in the order was correct! Wrong door and stationary panes. Track for a window, not a door. And hardware was incomplete. I waited over 6 months when the salesperson said it would be done before the colder weather. Now, who knows how much longer it will be? Someone at the factory needs to do better quality control.
Thank you,
Linda Meana Wilson

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WOULD NOT RECOMMEND.

The entire process was effortless and smooth and the windows look great. Josh knew his stuff and I appreciated his professionalism. Jeff was a stellar installer and super friendly.

Champion windows is a pressure to purchase after sales pitch. I’m Not a fan of that.

The sales portion was great, Collin was very knowledgeable and professional. I do think he oversold on the installation of the windows, as they did not do a good job, and left nails all over our house and outdoors. We had to have others out 2x to make corrections on their errors. One window was made incorrectly at the factory, so we ended up waiting an additional month for that window to be remade. Overall, we do not feel we got the value that we paid for.

It’s a good window, but very expensive. Have to commit during sales pitch.

I have concerns about the windows

The sales part was great. The install part, was not. Not enough materials were ordered, causing a two week delay in the install. The first install team quit halfway through. They took my outside lighting down, and off property. I had to buy a new one out of my pocket. The color matched caulking was also taken. The project was supposed to be completed by the middle of October, but was not completed until the middle of November. I also had gutters installed, and wish that I would have gone to any big named store, and installed them myself. It would be a much nicer looking job. Due to all of this, I can not recommend anyone to choose this company.

From the salesperson through to the installers the experience was excellent. Spencer came to our house and was super knowledgeable, professional and personable. He showed us the windows and all the features. The windows were ordered and came when they said they would. The office called and could schedule the install right away. I was most nervous about the install process, (would they really be able to get the old windows out without messing up the interior wood work, etc) Nothing got messed up. They did an excellent job. The installers were on time, experienced, very courteous, fast but thorough and they clean everything up. The windows look so good. Thank you Champion.

Price was good but they weren't very good at updating. Expected order in September but finalized at end of November.

Not at this time

Josh was very hardworking- made me feel I was slacking watching. Great guy!

I will definitely recommend Champion Windows of Grand Rapids to my friends and family.

Compared to other later estimates, I thought the door was a little pricey.

Windows mismeasured twice and entire process took several months before finally installed right

Great installers, outstanding sales rep, and pleasant secretary.

The installation process left something to be desired.