Josh was very hardworking- made me feel I was slacking watching. Great guy!

I will definitely recommend Champion Windows of Grand Rapids to my friends and family.

Compared to other later estimates, I thought the door was a little pricey.

Windows mismeasured twice and entire process took several months before finally installed right

Great installers, outstanding sales rep, and pleasant secretary.

The installation process left something to be desired.

I would recommend champion windows to friends because they were quick on getting me someone to talk to, they answered questions and they scheduled appointments in a resumable time frame.

Honestly I don't think I could've found a better company for my windows. With 2 MASSIVE picture windows needing replacements, it was great to have them custom made! The only thing I would be unsatisfied with would be the communication between consumer and company. There were a few gaps of communication but work wise and quality wise I love it! Collin Pawlowski is an amazing addition to Champion Windows and he knows his stuff!

Salesperson was on time. Work crew were on time, friendly and cleaned up the area well.

The five windows were installed quickly and professionally. Thanks

Terrible windows, terrible install, and terrible customer service.

Because of the window quality of the windows, and the professionalism of the of the whole staff I would not hesitate to recommend to anyone.

I was to have been contacted by the installation manger by today, haven't heard a thing.
This message was after I had to make two calls to customer service trying to get an update on my door. I am beyond irritated at this point, being inconvenienced with incorrect ordering of the door 3 times, 3 trips to install an outward swing door when I need an inward swing door, and waiting for callbacks. The windows do not keep the heat out as informed even after I installed insulation. I am waiting for the door to finish my porch to test further. The end u

The patio doors seem to be of good quality and we like them very much. We would have appreciated it if both doors used the same key as we need two different keys to open doors that are side by side.

We paid the project in full, but we have a sliding door adjustment needed because it does not lock and we have been waiting for over 2 weeks for someone to come out to help us.

Communication is horrible. Windows are expensive and the timing didn't meet the promise. Damaged screen, missing slider screen, no keys for slider, wrong size window ordered for bathroom window, had 2 people out to measure and still got it wrong. When they realized it was the wrong size they put the old one back in backwards and foamed around it. (Looked terrible). After multiple phone calls and complaints about not knowing when stuff was coming in and getting installed and quality with very little communication job was finally done. Everything is good now but very unhappy with Champion and communication and timing. Would not recommend.

Windows look great & feels wonderful. Except you forgot the one widow that you took out of the last window.

Nice but feels expensive

I'm still considering how well I like the Champion Windows. They work nicely as far as glide. The heat transfer factor is more than I anticipated based on the salesman's presentation and demonstration. Also our slider glass has unusual spotting that we are awaiting a tech to assess. The tech didn't show up last week so we have to wait for another date next week.

These windows were not put in the way they were sold to me very disappointed with their service

On schedule-great installation-professionals.

The salesman was very respectful, not pushy at all. Stood by his product and his service. Would recommend quicker response time when a customer reaches out. The install team were good, not great. Left some empty caulk tubes in the yard, smoked on the job. Would have been nice if they asked if they could smoke even though they were outside. Still came wafting into the house with them going in an out all day. But they did a great job with the install with the exception of one window. The window lock screws stripped the hole so it doesn't properly line up or lock, but they way they left if made it look like it was ok. The customer service team was quick to respond to my request of having someone come out to fix it. Still waiting on my appointment, but at least it is scheduled.

Gave me a time when the window & door would be read for install and it was.

Product is solid. Communication almost nonexistent after the sale. Time frame quoted was not even close to completion.

I was impressed with the amount of time it took to complete the installation. We thought it would be a two-day job, it was done in one. Any mess they made was cleaned up before they left.

The experience was easy, beginning to end. Everyone was nice and kept me informed as the progress ensued.

The quality of the door seems fine and the installer seemed capable and helpful. The wrong door was ordered, however. Since the turnaround on ordering a new door is so long, I asked it to be installed inside-out. I have not heard anything from Champion since.

If someone ask me I would recommend

The windows did come in late and there was not enough communication from the company

We replaced our failing basement windows and some ancient bathroom windows in our historic farmhouse. I was impressed with Spencer’s presentation where he showed us how heat didn’t transfer through the glass. Our new windows impressed me during the coldest snap of winter because the rooms are no longer drafty but so comfortable. The install was neat and tidy. They did good quality work.

I ordered in June. Communication after sale was poor. Production was very slow. The door was shipped to the wrong state. Finally installed in November. The lone installer let the old door fall against a kitchen chair with shattered glass everywhere

Everyone we worked with was wonderful and explained the process well

Interesting. I'd left a review but now answering more questions. Honestly after 2 1/2 hears of waiting for our windows, slider and doors to be installed, the constant request for information with no feedback, the postcards that come in the mail promising a date of installation and then nothing for months afterwards, we just got numb to ever having it installed. Then to have the installers come out 3 times because measurements were wrong was even more frustrating. So no, I"d not recommend Champion to a friend.

The cost of Champion Windows after 50% off concerns me to recommend to family and friends

Excellent service and installation

Good service at a competitive price.

It took 2 re-measures (3 measures total) to get things right. The manager who was making sure things went alright also promised to send me out a gift card to make up for some of the delays, but failed to do so. Definitely just said that to make me feel slightly better and then didn’t do it. Very disappointed overall.

After this interaction with this company, I wouldn't have them install windows if they paid me and they were free, let alone refer them to a friend.

I think the windows good quality and a good fit but you might want to install them yourself or hire an outside contractor to install them.

To expeciv

I was very pleased with Champion Windows. Did exactly what they said. Very prompt and on time. Very friendly installer. Very happy. Can't wait to replace my sliding glass door.

Itemized pricing was not given, even upon request. Installer had vague hours, and I missed work waiting on him. It seemed the install team needs more people and some checks and balances. I had to call a few times asking where people were or who to talk with.

From beginning to the end I experienced a shit show.

Smooth from start to finish, love the new windows.

Installer did not clean up afterwards and the office was very unprofessional.

I would recommend this company.?

I was totally unsatisfied. I placed the order over a year and a half ago, and we just got them all replaced a week ago. I was not happy.

Run the other way. Champion is not well managed nor are the staff knowledgeable. Wrong windows ordered, installation problems and then waiting MONTHS for fixes.

They gave us window colors that they said would match. They do not match at all and they will not do anything about it.

I did tell a lot of people about Champion Windows, but they are too expensive.