We love are sun room and it's better than we expected.
Project took/is taking way too long February to late June with corrections (multiple) being addressed July or later. This is exhausting?
Recommending and providing a referral is the highest compliment one can give. I personally had a excellent experience with Champion and would recommend and provide referrals for my friends.
The process was very smooth - The salesman was thorough in explaining the benefits of your windows and the Measurement and Installation crews were friendly and competent.
Kevin Grub was awsome he knew his job very well and explained in deep detail what i needed to know about my windows how they would work what they would look like and how to take care of them and warrenty also i am very happy with my windows its the best investment i have made champion windows is the best i knew from the start i made the right choice thanks so much.
The team was helpful, polite and professional. They worked with us to discuss options that fell in line with our requirements and fully set up the project.
In good faith I can’t recommend Champion to my friends because of the financing issues I incurred and the unprofessionalism of the installation team.
windows are good, service was bad. lot of debris left in yard, took long time to get replacements done.
Will not recommend
So far 5 months and still not right.
Salesperson was helpful and installers were great!
This was our 4th experience with Champion. We have been consistently pleased with each experience. The salesperson was very knowledgeable. The windows were delivered and installed as promised.
Everyone was just so easy to work with and talk too.
Had some issues with communication and poor work but it got worked out. NOt perfect but acceptbale
Great product and service
Where to begin? Sales rep was nice. We were concerned about the laminate flooring installed 3 years ago. He assured us MULTIPLE times that it would be covered and usable. At the point the roof on the old sunroom was removed we purchased, and put down plastic over the flooring as there was still nights with very heavy frost. We removed it before Steve arrived so as not to delay his progress and to ensure the plastic could be reused. This happened for several nights until he began covering it.
At this point the rainy season set it. At the end of the day plastic was out over the flooring but it wasn't tacked down. We did that and tried to weigh down the corners to keep the floor dry. We spoke with Steve on many occasions. The response was always the same, the sales staff should not have guaranteed the flooring and "we will do the best we can."
Consequently, we threw our hands up and hoped for the best. When the tarps were finally peeled back, every single board was warped beyond repair. I had a number of conversations with Todd, the supervisor. Some were very unpleasant. He assured me it was OUR responsibility to replace the flooring and the sales rep misinformed us. After several grueling conversations we grudgingly agreed to spend an additional $350 for new flooring and about $100 for quarter rounds. Steve returned a few weeks later and installed the flooring "at no additional cost." This was our only construction disappointment knowing jobs are not without delays.
We have since realized that the single gutter does not begin to handle the water volume during many storms. This will be addressed with them in the near future.
I strongly regret purchasing my exterior doors from Champion Windows
Quality control was lacking. Roof leaked on sunroom, handprints between window panels, black stuff and resin can't be cleaned off windows.
We had a issue with damage to our dinning room table by one of the installers. Although I think we have finally been able to resolve this matter, It has been a arduous ordeal and taking months to resolve. We kept getting promises that were not upheld and had to repeat the scenario to multiple layers in the organization. Additionally, communication was not timely and required multiple texts and phone calls to get individuals to call back with information about our dilemma.
Great experience. Workers were great. Removal of old windows went well. New window installation appeared to be easy for them. Clean up was done and very happy with the result!
The house seems a lot warmer an min drafi
Great service and a reasonable price. Very quick turnaround too!
I prefer not to comment until the repairs have been completed in a timely manner.
We’re in year three of this project. Loan timed out and had to get a new loan to complete the project. Received threatening letters and emails to get the new loan complete by the end of the year and now can’t get the rest of the install set up. I’m very unhappy.
First of all it starts with the sales person Jeremy Underwood! He did an awesome job explaining the windows to me! I also cannot leave out the installation crew they were great polite guys and did an outstanding job!!! Thank you so much Champion!