Great overall experience!

Champion Windows of Lexington did a great job in working with me to achieve my home improvement goal. The people were friendly, professional, and answered all my questions. The build quality of their product is excellent.

Everyone was friendly, punctual, professional and respectful.

8-10 week contracted job took them 8 months 17 days

Everything went as explained by the salesperson.

It started out alitle rough but it ended great! The whole process went well except for the time period from ordering them to getting them but the delay was because new technology was being installed at the factory where they were made. That would only make the future windows to be made even better & hopefully faster. The process took alittle while but I love my new windows!!!!!!! I will definitely use Champions again & I recommend them to anyone who needs windows, siding, or a sunroom!!!!!

I would not recommend Champion Windows because of the time it took to receive the windows and I reached out to Customer Service several times and was told they would call me back and never received a call back.

Have concerns about one window

The windows appear to be as advertised. Since I have had them less than a month it's hard to say at this time f they are going to help cut back utility costs. The installation looks very solid and the installation crew did a very thorough and professional job.

You are great at your work. Your Installers are nice Kind clean up about themselves very good and are they're fun to be around. That means a lot to the person who's having they're workdone., they cost a lot. Yes, but you stand behind.your product and that means alot part of my windows I have had house have been in there 25 years, at least. And you've stood by those. I have had pains that leaks. You come measure it and you fix it. Thank you.

Still waiting on problems to be fixed

Professional from every step of the process

quick and thorough. completed the job beyond my expectations

The work and quality done was exceptional!!

Just had our last seven windows installed. Crew was very efficient, left no mess in house or yard worked as a great team together. Windows look and operate great. Great waranty

Please read review survey overall. Make it right. I have the pictures to show you.

We love everything about the windows. We can already tell a big difference even in the summer

Overall, I had a great experience with Champion Windows. The process was very easy, smooth, and professional. There was great communication and flexibility when scheduling the install and the installation crew did a fantastic job. The windows are beautiful and appear to be top quality; they definitely upgrade the aesthetics and efficiency of a home.

Lots of confusion and lack of communication

Bad experience with office staff scheduling makes me very reluctant to recommend champion as first choice, especially considering how expensive these windows are, and their propensity to develop condensation.

I would recommend Champion if you want good quality material, installed properly and warranted. Go Champion!

It was a great experience. Everyone was great to work with and my screen room is beautiful!!

Very professional

This process took almost 7 months with 3 pricing and contract changes

The installation crew did their job quickly. However, 1 window came from the factory broke & the center window on my triple slide, which looks out the front of my house, was broken by an installer. I paid in full on April 3, installation was May 3 & I have been looking at my front yard through a broken window with tape all over it ever since! I'm beyond frustrated!!!

The product is great, but the price was high. Champion caused a lot of confusion while scheduling the measurements. Then, after two measurements, the windows didn't easily fit when the installers arrived. They had such a hard time installing the mis-sized windows that they were here from 9 a.m. to 8:45 p.m. I didn't expect or plan for the inconvenience of an all day install. The installers were here so long and looking at a 2 hour drive home that I felt bad for them. So in the final walk through, when I noticed the sticker glue, your installer said I'd just have to scrap it off myself. I'm sure if not for the long install, your excellent installers would have left the new windows clear of sticker glue. They you nagged me for feedback. I was so upset by the process that I tried to ignore the requests. When I finally gave in and told Champion about the glue on the windows. The only solution offered was for you to schedule another appointment to have someone come and clean them. After the appointment mess for the measurements, I saw that solution as more trouble than it was worth and resigned myself to buying goof-off (on top of the already expensive windows) and clean them myself. So I hauled my stoke-damaged body onto a stepping stool and finished your job for you.

This process made the decision easy to choose Champion.

We already have recommended Champion to someone.

The product (window) is great, but everything associated with getting the product is greatly underwhelming. From ordering, shipping and installation, there were massive delays and multiple inquiries that were ignored repeatedly. It took 37 weeks to complete a job that I was told would take 20-26 weeks. Then the installation crew did a good job, except for one issue and then no showed when they were scheduled to fix it. Supremely underwhelmed overall with Champion service. Their product is good, but all other discombobulated business functions around that good product make it a moot point.

Champion products are excellent quality.

No question, I will give Champion in Lexington my highest recommendation to anyone who is looking to replace their windows!

They installed my sunroom 2 months before scheduled time which I was delighted. Jason and his helper always cleaned up their mess left everything neat and worked persistently until the job was done which was 4 days. Remarkable work I am very pleased.

We would recommend Champion to anyone needing new window . Zac, our salesperson and Pierre our installer were both great

The worst experience I've ever had! I was promised 10 weeks max to get windows. It took 30 weeks. I was promised premium windows. Not even close! Vinyl welds that keep the screens from fully closing. There was no insulation around the frames and just a small line of foam along the outside of the frame. I was promised all rotted wood in the frames would be replaced. That was a lie as one of the missing sills was not replaced. I called multiple times asking where my windows were, but never got a single damned call back. What good is the lifetime warranty if the company ignores customers? Nothing!

Our job is still not done almost a month later. The work that was done is not good.

It will take me a couple of months to see how it affects my electric bill before I can truly recommend.

No, became we ordered customize doors and received standard doors
The opening was too large and they had to reframe it
This made the trim too small
We now have wide trim that doesn't match the window trim

Contractors were fast efficient and did a great job.

Excellent service and product!

I had a wonderful experience all the way around with everyone involved with my windows from day one. Eric Spalding was great at explaining and demonstrating the windows.

I would recommend Champion windows to anyone looking for replacement windows.

The reason that I will not recommend Champion is that the experience needs some work. Our sales person came out and was great, BUT he was more interested in talking to us about anything else other than the windows that needed to be ordered. He ordered one window when there should of been 2 windows for the install. So that set us back immediately. Then, I tried to reach our salesperson to talk about our order and I NEVER was responded to. I later found out this salesperson was no longer working for Champion and no one reached out to me to let me know if there was a new salesperson or anything. I had to reach out to a Office Manager to get things rolling again. I have to say that once I reached out to the Office Manager, everything started to get ordered and going like it should have been in the first place. During the order process though, I tried to reach out to the regional sales manager several times and I never got anything back. I was contacted at each milestone of the project to get money though. For us, it just felt like as the customer, we were not taken care of through the process.

Overall completely happy with the finished product.

Champion Windows came the date and time they planned with me. Their work was professional. and they had all the proper tools and ample materials for installing my windows. Their measurements were exact and fit perfectly. I was very pleased with their work. and how Champion Windows improved the beauty of my house

I cannot in good faith recommend this company because of the issues described below. If and when the problems are resolved, I might change my mind!

Work took almost a full year to replace 6 windows. took them 4 separate trips to finally get their measurements right. Then once the job was finally completed ( which they do not open properly ) they harassed me that exact day, calling up to 10:00pm to get me to sign off on the job!

No, because of the way I was treated between the sale & installation. No one cared that there was a time limit on the loan that expired by the time the windows were finally ready. The first installation date was canceled without my knowledge because the signed extension to the loan was not sent to loan company.

Windows yes … others not so much

Wouldn’t hesitate to recommend to family or friends. Everyone from our sales rep to install crew were great!

Was on schedule. Kept worksite clean, only complaint was interior finish work on curved trim