Communication was incredibly poor after the sales stage of the service. The salesman Greg was great and attentive.

He however could not get me the best deal and we had to wait until we were contacted by an office guy to offer to put something in the window for a week in exchange for a coupon. Greg was aware of this call and let us know that's how to get the best deal. So we're already adding extra steps that I would have just preferred to deal with Greg directly on the day we were actually here.

After the initial sale getting the measurements wen't fine. But once we had the notification the windows were complete we were never contacted to schedule the install. After 2 weeks and calling the corporate office twice, my wife emailed every single person that was in the packet Greg gave us. Even then it took two more business days before we were contacted so we could actually get the project scheduled.

The date of the install had two gentlemen that neither seemed to be able to communicate well. And nothing was spoken with them other then pointing out the windows that were getting serviced. At the end I was handed a sheet and was told to sign. I realized it was a checklist they were supposed to go over with me. I tried going through the checklist myself but I don't know enough about windows to know if anything was actually done properly.

After the install we noticed there's one section that clearly is not installed how it should and I'm unsure how to fix/correct it. I'd include a picture but this server doesn't give me an option to do so. I'd love to have covered that on the walkthrough the guy was supposed to do with me.

scheduled an appointment on May 9th 2026 at 9:00 and no one showed up, I called at 9:35 and they told me the guy got fired, Got scheduled again on September 17th 2026 between 8:00 - 10:00 and again no one showed up I allied at 11:09 am and they told me they will reschedule my appointment. I got rescheduled again September 25, 2026 between 8:00 - 10:00 and the third time no one showed up. I called at 11:02 am and they stated another guy hit fired. I was so upset cause all three days I took off work and now I am missing three days of pay. They finally showed up October 5th at 11:00 am but they came around 11:40 am there was no transparency. Just left me hanging. I should have got some compensation for missing work or a discount on my purchase since no one called and I missed work for the three days my scheduled install date.

Service was terrible instalation was very poor

Upgrade Finance doesn’t know what they’re doing. The most recent mistake they made was sending me a check as a refund for overpayment. I have spent many calls, the 1st lady was rude and told me that I needed to pay $3,449 instead of $555 per month. This was in July. The next lady, Chay, was wonderful and saw what was wrong. I spoke with Kellen today and he is wonderful. After talking with him, I opened my mail and received a refund check.

Could greatly improve communication on all fronts, offer more trim options for bronze window choice

Happy with my finished project was unhappy with the 4 1/2 month weight. For the amount of money waiting for months plus wasn’t reasonable.

Liked the fast service we received

They’ve been out four times almost a year and my front door is still not complete.

Time of an actual install wasn’t what we were told.

Promptness, thoroughness, quality workmanship

Our experience was awful. Poor communication, and poor responsiveness when there was a problem. Other than that, the windows are nice.

No problem, great workers

Neighbors love the install as much as we do! A plus company!! We will be coming back to have some windows replaced.The room installed is beautiful!!!

I have to say that I am very satisfied with how the windows turned out overall. A big shout out to Yucii and his uncle for doing the majority of windows throughout the house. He was very professional from the start and can say that anyone would be lucky to have him and his uncle for installing windows.

The installers were excellent, windows were made well and looked great.

We already had champion windows

We had a demo project on our property. The process was pretty simple and was completed in 2 days. However, the demo crew left a bunch of nails in our driveway and broken glass in our lawn which posed a threat to our vehicles and pets.

Great Service, the contractor was very knowledgeable and freindly

Was total
Screw up from day one name and address wrong. I had to call to get the measure started when he came he wanted money. We owed nothing took them weeks to order the as soon as ordered wanted more money was disappointed from all the half truths and runarounds with staffing issues from Milwaukee

The final appearance of the seams look very unprofessional outside. Not real happy about that.

Our account was overcharged by $600.00
and our window was supposed to have a full screen. It came with only a half screen (Which we are still waiting for)

Experience was good

Did not use black for my door seal and stopped responding to my requests to install it.

Poor install, called 3 times and still waiting for a call from the local office/ install manager for four weeks. I make contact one a week.

Ease of working with staff during construction