It has been 7 months installed and still not completed. No excuse for this.
Your product appears to be very well made, but your sales tactics are terrible!
I feel that l paid WAY too much for what l got!
Our decision to go with Champion Windows was made without any 'comparison shopping'. But that decision has proven to be a sound one, after the company's products and policies were presented and explained to us. I am confident that we have made a good purchase and that these windows will last well beyond our own residency in this house.
Customer service is a disaster. One hand doesn't know what the other is doing. Long wait times for products. Installation is average.
Overall, a good company worth looking into and comparing to other window vendor products.
Nails not the same color of metal installed. Inside trim cheap peeled away or just fell off. Installation crew had to redo some trim twice and a day later still peeled away. Some of the concrete layer around windows cracked away. I have pictures. Windows themselves look of good quality.
While it took three tries to get a valid signed contract, the first set of windows came in incorrectly. However, knowing this, they were installed anyway, and a new set were ordered. The first set took a month to receive, the second set took three additional months. The new panes have been installed, but two of the new glass panes were installed backwards, and the third was installed upside down. This has not been a pleasant experience.
Our experience was a nightmare! Only had 3 windows replaced and each window had issues. Installers had to be corrected for each. First window was not put in level and very noticeable from the inside, had to make installer look at it from the inside to show him or it would not have been corrected. Bay window was not put in correctly as there was a half inch gap on the inside between the wall and the inside trim wood. We had to have installer come back inside and show him so he could correct that issue. The installers didn't know how to fix the gap in the stone underneath the bay window and had to call the supervisor for an answer. The bay window was also supposed to have a new awning overhang with a metal roof which did not happen. Also the outside trim on those two windows had to be corrected. The third window was an awning bedroom window and the installers caulked it shut from the outside so it would not open. On top of all of this, the screens for the bay window and the awning window had to be remade three times as they did not fit properly. We still are not totally thrilled with the fit and they are very flimsy. All in all, these windows were a big disappointment as the quality sucks. Are old windows were a much better quality. We were disappointed with the way the company handled the end cost. We were reimbursed for the bay awning, but nothing else as we requested or they would not honor the warranty. All in all, poor customer service, poor quality, and poor installation.
The sunroof was completed a week ago and we are using it every day. Things went as smoothly as I could have hoped.
I'm very impressed with the quality of the room, the work done, and how efficiently it was done. Finished room looks amazing.
Highly recommend Champion for their expertise and customer service. I am very happy with our 4 season sunroom.
Not after the experience we had.
From the estimate to the finished installation, everything went smooth and I am very satisfied with the product
Windows are beautiful compared to what I had originally. Quality is excellent and their installers were great and very careful.
Installed in one day ! Extremely happy with the outcome.
I purchased four windows, and they are all damaged, scuffed, or the wrong kind of glass. With respect to the installation of the windows, there were stains on the vinyl. I ordered white vinyl and they are a black stain. I don't know if it was a transport issue from my installer, but they are all dinged and scuffed. They said it was not that bad, but I paid $2,000. They said to try some bleach water.
Zack and Leo were very respectful of our home.
Overall Just not what I expected
Everything has been fat and professional. There is a small chip in one of the inside frames and they practically insisted on replacing it, they certainly stand by thier warranty where some companies look for any excuse to deny a claim.
They are Very Friendly, Helpful and professional!! And Do wonderful installations!
Easy to work with. Great looking windows!
The process went very well, from purchasing to installation, it was a very nice experience.
We love our new space. It’s like being on vacation while we’re on vacation!
It was a very good experience, especially since at installation the crew ran into some issues so to the age of the windows. The team did a great job of thinking on their feet and outside the box.