A headache from the beginning

This was the worst experience I have ever dealt with. The people that work for this company are rude, disrespectful, unprofessional, and clueless. If I were the owner of this company, I would be very unhappy at the performance of the employees running this business.

Trouble with installation scheduling. Windows don’t work properly, they’re extremely hard to open and close. One window was damaged and still waiting more than 3 months to get a new window install.

I would recommend Champion to anyone with one caveat. Production time takes an excessive amount of time. However, I liked the fact that Champion is their own representative from beginning to end. No middle man.

Took 5 months to install windows due to quality control issues such as wrong measurements and wrong colors.

No pressure from the salesman the windows sold it self

Sales person a 5, installation and problem resolution a 2.

From the first contact on the phone to the final walkthrough with the installation crew, this was a fantastic experience. I was nervous about going with a national company but Champion Windows has put together a fantastic team backed by an excellent business plan. They did everything they said they would and went far beyond my expectations. I wish all of my remodeling experiences go that well.

Beautiful windows, great salesperson and installation crew.

Love the windows. They look so good.

The workers did a fantastic job.

I just don't think I can with the price being what it was and those plug in boxes and the light switch looking out at me. I'm sorry.

I have had an extremely poor experience from A to Z. The doors were NOT properly installed. First crew left a big mess and when I asked them to clean up, they made me feel like I was asking for too much. Every time I walk by the doors, I shudder with cold because they have not been properly sealed.

I was very satisfied with the whole operation from sales to completion

I was disappointed that they took out the old window and just inserted the new one in the existing frame. I was not told about that.

They made it mostly right in the end. It will end up being a nice space, but the process to get there was not fun, and I would likely go with a custom builder if I ever did it again.

Champion windows could improve by making sure the salesperson and the installers are on the same page.

The company is very good, reliable, and has good workmanship. But the salesman did not represent the company well.

We are very satisfied with everything.

The install crew was the biggest issue. The windows, minus one were good. We had to have one replaced due to a defect in the glass.Nails, old caulk, and debris was left inside and out of the house. There is caulking, new caulk smeared on the bricks outside the windows. Some of the windows were installed improperly and we called champion. They sent back the same guys, 3rd party crew and they had an attitude and the work still doesn't seem right. I ended up caulking the windows, or smoothing out all the rough and ugly caulking jobs. The foam that is to be a barrier around the window wasn't installed completely and I was argued with, even though every installation instruction says the foam is the barrier and needs to fill the gap between the window and the house.The installation experiance will prevent me from ordering from Champion for the rest of the house.

Our electricity bills have doubled since these were installed and we continuously have moisture build up on several windows (and no we don't have a moisture problem in our house) we never had this issue with our almost 30 year windows which we should of kept, they came out after installation and found a few issues that they supposedly fixed but the issue is still there, these windows were not cheap and I am very displeased.

While the windows do look great, we had a multifacet job performed and the thought the value in gong with the company like Champion would be easy, stressfree, and completely managed by them. You dont get what you pay for in that regard but the windows are beautiful.

I have had Champion Windows for 20 years. I have had a few replaced over that time, and they have always done well. I plan to stay here, but if I ever bought new windows, they would be Champion.

The material was excellent quality, they called before they came and were on time, friendly and polite. There was no goofing off they were professional and it was an overall good experience.

This is the home owner not Martin Ragland