Windows were an inch to inch and a half to big. So they cut out part of the trim and even removed some brick to get windows to fit. We told sales agent that we did not want pvc trim to cover the wood work. But they took off enough of the trim that they had no choice but to cover it.
Totally satisfied will be replacing more in fall
The installation went terribly. There was a mess left in every room as well as debris and parts of the old windows left in my yard. It took almost a week to go through each room and dust, sweep, scrub and launder. I moved as much out of the rooms as I could before the install and was told the installer would cover anything left like the beds with tarps but I don't think he used any because everything was left with a coating of dust and fiberglass. One of the windows was ordered incorrectly so they had to reorder it and said it would be six weeks before it arrived. When it finally arrived and they came to install it, they realized they ordered the wrong one again so it will be another six weeks before that one arrives. This process has been going on since April and I still don't have all my windows. We had ordered just our upstairs windows as it was the smaller project to see how everything went and now I am hesitant to use them again for our downstairs windows as that project is twice as big and the process has been so frustrating for this smaller project already. The only positive from this experience is we do like the windows, they look nice and should hopefully last us a long time.
Personally I don't like them.
I highly recommend the two installers, and I always show my room to everyone.
You don’t have qualified people installing your products many things wrong with door install and been months and can’t get ahold of anyone and no service to fix these problems
I don’t know how I feel about the sales process to the finished product. I don’t agree with sales people not being transparent and up front. I have a 10,000 door that’s not even close to the color that was chosen.
Our windows were installed very quickly and professionally. They look great! I can tell a big difference with the temperature in the house since the windows were installed.
We had a lot of problems and the work took forever and had to be redone a few times. We ended up going to the better business bureau to settle things
I was not there when they finished, windows look good but I needed up with a 2 inch by 1 inch hole in my wall. Looks like they were carrying something on an angle and it went into the wall and didn’t make the opening into the kitchen.
Was very pleased with our sales rep Todd Yates. And the installation crew were absolutely amazing and professional. I would recommend this company to everyone. Thank you so much
The installation crew were diligent, professional, and completed the installation during light rain flawlessly.
We are very satisfied with the finished product
They did a great job in timely manner cleaned up all areas Love my new windows!
Had doors installed one door missing parts. It's been 2 weeks still waiting for someone to contact me about my door parts can't use that main entrance door feeling very Madd.
They don't need a recomendation. They need a warning on any review.
It was raining in day of installation so a pretty big mess was made but I do understand that it can only be prevented so much.
Porch was finished about a week ago. It's been a little chilly so we haven't used it yet. Can't wait till spring!
I think I paid a lot of money for windows with blemishes and one has a crack. The window with a crack gets a lot of condensation build-up.
Based on this project I will not recommend, after the contract is signed, you are on your own our salesman disappeared and could not be reached by phone or email.
There is a total lack of communication, no points of contact unless you call Customer Service. Seems to be no project manager to keep you abreast of the project.
The installation team on the other hand were extremely good and courteous.
Terrible company! Don’t do business with them! They don’t stand behind their product or services!
I bought new windows for ease of cleaning but I can't get the factory glue off.
Salesman was great. Crew did NOT show up on scheduled day and never received a call that they were not going to show up. Then being a holiday weekend never was contacted for 4 days
waiting for final outcome of our sunroom window being corrected
Had to go to the BBB to get anything going on our issues.