We have had issues throughout the process. The salesman missed that our windows were shaped windows. It was caught during the measuring appointment. Then we were told the windows were too large and would have to be split into two pieces to be made. We elected to replace a different window with obscured glass. The order was written down correctly, but then clear glass was delivered from the factory, requiring another 2 month delay to get the correct pane installed.

No.

The installation crew did an amazing job on my siding and windows, I'm very pleased with the work they did.

I had a relatively great experience with Champion Windows of Wichita. Josh was my installer and he was fabulous! I had Ryan as my person to come and quote my job. I was very impressed with him when he came. He spent a lot of time answering questions for me and worked to get me the best price. He helped me to see what a huge improvement this would be on my home. I did notice when the installers came that the things that Ryan said they'd do weren't written down so I had to specifically ask for my trim to be replaced like Ryan and I had discussed. Ryan had said he could also get the installers to wrap the trim on the corners of my house as well but that wasn't done. So overall, Ryan did a lot of talking to get me to purchase but not all that we talked about did get done.

Will not refer until I feel my feedback has been heard. Will not commit to replacing the rest of my windows until Champion windows shows me a commitment to value — this project should have been discounted due to error in measurement, but I haven’t heard been connected with anyone willing to help. The CI-team I spoke with on the phone claimed they’d leave notes for the local manager, but I’m doubtful that’ll pan out because scheduling the re-install was so poorly communicated until the last minute after much pestering from me. The installers themselves were excellent and clearly communicated.

Window quality to to expectations

I have given information to family/friends that have also purchased Champion windows and they are also pleased with their windows.

The sales person explained the virtues of Champion windows. We were impressed. Once the windows arrived, the installers got them in & trimmed out in three days. We are satisfied with every aspect of the Champion window experience.

Windows were done in one day. Couldn't be happier with the results.

Will not recommend

We were very disappointed in the quality of installation.

Well the end result is ok everything lined up. But they had me sign off on a document and they left their scaffolding here ladders and never finished the job , my down spouts from the gutters are not back up/ plus thet had an accident on the premises as well which resulted in my fence and gate being crushed by three levels if scaffolding it blew two workers off the scaffolding and they got injured and my fence attached to my gate was crushed and my propane regulator was broken which cost out of pocket $200.00 to have fixed by propane central and the owner of the job crew said id be getting reimbursed which i never did , some joints of siding are mismatched and dont lay flat , the crew chief said they’d come back to do touchup but they haven't been seen here, since they left over two weeks ago, im about 65% satisfied with the workmanship and theres two outdoor power outlets that are still broken i bought two replacements but am leary of trying to repair the damage and replace the outlets myself. I have the knowledge but not the body to do it, as for the scaffolding accident it would have been safer if the crew had secured the scaffolding to the ground using t-post stakes and cables im a homeowner and know the weather cycles here and i warned them of impeding weather fronts coming into the area that day but i guess they didn't listen to me. Ive still git two outdoor lamps that aren't reinstalled yet and i guessing im going to have to replace them myself somehow im a military disabled veteran and have vertigo and ladders are out, i dont know how im going to fix this cause i dont think ill be seeing the champion crew again. Theres also a hammer and a battery charger and batteries still here in the garage, when i signed the document i thought they'd be back in a day or so but they haven't called or sent a letter. Then they had me call the bank and release the final payment of $5000.00 which i did so as not to make waves im just distrought over the entire mess they left me with as fir referring this franchise company to my friends or relatives im gona have to pass cause they got all the money and finished the siding but left everything else lamps laying around broken power outlets / gutter downspouts laying around. Lightening rod cables flopping in the wind left over siding material everywhere broken and bent fencing and broken promises of replacement and reimbursement for damages to propane regulator, they said they were doing a priority window job and would be back. But i think they didn't have any intention of coming back. Unless im not home so they could gather their property quietly and leave. We’re PRETTY DISAPPOINTED !!!

Because customer service line doesn't seem to actually serve it's customers.

See our comments on the Champion quality questionnaire. At this point, we would not be able to recommend.

Would Never recommend this place Worst customer service Ever!

Salesman and the installation crew was great.

Installers were very professional. Excellent work and cleaned up everything. Windows look great and really improve the building.

Install team was very nice, but did average job on removing debris from outside and less than average job caulking around windows....had to re-caulk the majority of it and on two windows they did not caulk under them at all. The actual install was about two weeks later than we expected (from our salesperson) and i had to take a vacation day at work

Windows were not installed level or square. They did not have the proper tools to install the size of windows we ordered & had to place seams in the aluminum window wrap.

My wife and I understood that we were getting Champion storm door that had to be custom measured, etc. instead we got a door that you can buy from Home Depot or Lowe’s.

Shouldn't have to pay 90 percent before seeing product! The glass has so many streaks in it and has got to be replaced! Showed up 7 hours late!

My job is not complete. They have all my money but one of my windows is wrong. It took 3 weeks to get 2 missing screens, and then I was told the window was not square and needed to be reinstalled.

There is no communication with the office people and the customer.

Best quality for a reasonable price.

Would never recommend the windows or company.