The quality is horrible. The supervision for how things should actually be done was never provided. The house had a lot of issues with the security system. That’s not what I expect from a high-quality builder.

Building a home with Classic homes unfortunately turned into a disaster with a significant delay in closing and many construction errors along the way. We purchased one of their homes that they were planning to build as a model and the construction had not yet started. Before signing the contract, we requested an in person meeting at their design center to see all of the interior finishes. They showed us high quality modern finishes in the showroom and told us everything would be top of the line since they were planning to use it as a model. After signing the contract and paying the deposit, they changed the cabinets, countertops, flooring and hardware for dated and lower quality items and failed to notify us. They blamed this on an internal communication breakdown but you can judge this for yourself. Communication was a problem throughout the entire process despite us requesting more frequent and transparent communication with them. During the construction phase it was difficult to get a hold of anyone to answer questions or to get updates on why the delays were occurring. Within a year of moving in we have experienced numerous issues: sewage leak in the basement, patio roof leaking, circuit breaker dangerously overheated (wiring not insulated per code), dead grass /poor landscaping, windows not closing, gutter leaking / downspouts overflowing, garage door issues, dishwasher overflowing, uneven and splintering flooring. Their warranty department is clearly overwhelmed and difficult to get updates from. They respond intermittently to warranty requests and are slow in getting the issues rectified. We have yet to see a resolution on multiple pending warranty items including the patio roof leaking. What we expected to be an exciting experience has turned into a nightmare. We regret entrusting them in building our home and will not be using them in the future.

They were an outstanding partner to work with throughout the building process, and we are quite pleased with the home we have as a result.

They have very good floorpans.

Great company to work with. They build beautiful homes. Mr Chaman Puri and staff are awesome people to work with. They really work with you to make sure that they meet your needs!

Professional and quick response

Classic Homes of Virginia has been nothing but excellent throughout the entire home building process.

Classic has been a good partner in this project. They have met their commitments to keep the project moving and within budget.

Overall we are extremely pleased with classic homes! When building a home you will have issues pop up and classic did the right thing every single time. Classic comes across as a company of very high integrity.

There are times when it was hard to reach someone, so there was a lack of communication. They were not straightforward with all information on the contract with me. Lastly, I felt some of the items in the house were cheap, for example, the cabinet material.

Our experience has been great with Classic Homes. They were very thorough and supportive of our decisions and made everything possible for us.

They have been so responsive, patient and helpful to us during the beginning phase and we’re looking forward to working with them!

Classic homes gave us an amazing home that fit within our budget. We’ve been living in our house for almost two months now and we are in love with it.

Building a house post-COVID is not for the faint of heart. Classic did an excellent job managing through this - despite supply chain and tradebase challenges, they were able to build a home for my family and I in 14.5 months from contract signing. There were hiccups along the way - having selections we painstakingly made be unavailable or needing substitution wasn't fun, nor were days when everyone thought they were giving it all they've got but still missed the mark. It was a hard process as we pushed Classic to finish our house, but ultimately they came through in a very reasonable amount of time.

The quality of construction was excellent - evident to the neighbors and our inspector. We selected significantly upgraded finishes and the house looks just fantastic. Some review sources online say otherwise, but it's not our experience. The building quality is high with good materials (eg advantech floors, hardie siding) and the interior of the house's work behind the walls was neat and labeled which shows their building standards.

One of the shining spots of our experience with Classic was Rene, the Project Superintendent. He was excellent at communication and very detail oriented (this coming from someone who is used to blue chip professional services professionally), and always showed great pride in his work, which is admirable given exigent circumstances of the building environment today.

Most efficient use of space for any home we saw in VA!

Unfortunately we built what was our dream home with Classic Homes but the quality is comparable to that of a starter home with the number of corners that were cut from everything to the pouring of the foundation, to light installation, to floor installation. Poor quality contractors and construction for a price range well beyond that of a starter home.

Overall, very good experience. As is to be expected, there were challenges along the way but Classic did a good job overcoming and more importantly over communicating. Mike was/is an incredible Superindentent. Made us feel like family.

Classic Homes appear very professional, slightly at the higher end from the overall pricing compared to others. Friendly, talented and try to understand our custom needs. Building reasonable amount of houses and this might be a reason to most likely avoid potential pitfalls to our custom homes. I will share my experience as I progress in the process. So far good experience.

Very responsive at all levels. Great experience, things will always come up but Classic was very quick to respond and fix any issues.

The team at Classic Homes has been wonderful to work with. I have already recommended them to friends.

I'm really satisfied with the house. It's amazing.

Overall Experience has been pleasant with some hickups

Great customer service a-little difficult in the beginning they do not help you in any way and sign a contract right away. Other builders will draw you a rough sketch before buying they did not!

Classic Homes employees in marketing, sales, contract review, selections assisted us with 100% commitment to customer satisfaction. We have lived in our Ashland model for 5 months now and are very happy with our new Home.

Poor organization of work, uncalled for delays, things left undone.

Classic Homes offered lots of options to customize our home at the right combination of price and quality.

I would like there to be more process with Classic Homes from beginning to end. They have site and other engineers in the process.

Additional Comments

Additional Comments - They were very helpful in the process and it went very well.

They build a good home. I would use them again.

Why Classic?

Why Classic? - They build beautiful homes.

Additional Comments

Additional Comments - I am extremely happy with Classic Homes service so far. Their staff is very professional and have made the process of building a custom home very easy.

Excellent company!

Area For Improvement 2

Area For Improvement 2 - Keep doing a good job! They are excellent and wonderful. I would recommend them to my friends.

Additional Comments

Additional Comments - I love this company. They are excellent.

Additional Comments

Additional Comments - Thanks to he flexibility of Classic Homes, we were able to build our home the way we wanted.

They treat you like you are a part of their family. They are always concerned and listen to you. They want to make sure expectations are met that you are asking for. They are always there and respond to you immediately!

Areas Of Satisfaction

Areas Of Satisfaction - The final product delivered is great. We love the home.

At first the builder and team were great, once the sale was made and the building team came in they were not flexible and the workmanship was not great. My wood floors have huge gaps in them, they had the flooring subcontractor replace it twice with no better results and just left it as is. Also the basement doors don’t open all the way if we put curtains on them, I believe the doors were installed incorrectly but they just ignored my request and said this is how they build it.Would not recommend them.

Additional Comments

Additional Comments - Great experience with Classic Homes and I couldn’t be any more happier than this. I have already referred several friends and their friends too are building with Classic. Keep up the good work and best wishes.

We really enjoyed working with them, and love our home!

It is really nice to work with Teresa. She is very professional, nice and patient. I would highly recommend her.

Painless process, great builder!

Why Classic?

Why Classic? - I just fell in love with the house. It was exactly what I wanted.

Thus far in the process (have not finalized plans/pre-design, pre-electric, etc.) Classic has been excellent.

Pro - 1) detailed and transparent pricing, 2) easy to work with for most design changes, 3) Trane HVAC system, and Addendum S2 upgradesCons - 1) did not get expected site management service as detailed in contract and no clear or legitimate response to date. I'm not sure if this was a build on your own lot issue or not but i would not pay for site management if I had to do it again; 2) Quality of some materials not quite as expected - like front door options and kitchen backsplashes; 3) Felt like questions raised during construction were not well received; and 4) No real help dealing with site clearing contractor who took a long time other than to pay someone else. I asked if I should make certain payments and never got a response at the end of the process site super told me I paid them too fast - trying to figure out why someone did not tell me that when I was going through the issue or that they had issues with the clearing company on a prior job.

Great staff who built another beautiful home. Worth the wait. I looked at all the home builders in this area and it didn't take long to figure out which Company has them all beat. Talk to some of the home owners to get a feel for the process and their recommendations.