Do not do business with this company! They will send Joe of all trades not a professional.
We originally agreed to get windows at the beginning of December. We were expecting them to get installed no later than the middle of January. Didn't hear from them until the end of January. The windows were installed at the beginning of February.The crew did a marvelous job. We are very happy with our windows. Definitely hoping that will help with our electric bill that has been astronomically HUGE having only single pane aluminum windows.The windows that ClearWater Exteriors, LLC installed are marvelous!! They look great they are easy to open and close, all in all great windows!!
The work was high quality and done in a timely manner.
They were very professional and I am very pleased with the outcome.
Clearwater Exteriors, Did a great install of my roof. They were on time, professional, and left the area clear of any debris. The office staff and install crew took the time to answer all my questions. Thank You
The company met my exceptions as far as home contractors are concerned. They did a great job being honest about the work and about what they were going to provide. They were very trustworthy!
The sales team did a good job explaining the product and what would take place and the work that was discussed was done. The roofing team did not talk to me at any time, other than the phone calls telling me when they would be there. During the installation we had rain, after the install we had heavy rains, I have water stains in the bedroom, it took me over two hours to clear my gutters of nails and roof material (they were over flowing during the rains). I called and spoke to some one about it and was promised some one would be out the next day, no one has showed up yet. Went into the attic crawl space and found wet insulation, my Christmas decorations were wet, boxes were soggy. I have questions about the material I was going to ask whoever was going to come out to inspect but I guess you got your money I'll just have to live with it.
Quality product
Clearwater Exteriors, LLC and their sub-contractors did an excellent job. They were fast and efficient. They provided an excellent product and quality workmanship. I would definitely recommend them to anyone looking to replace their roofing materials.
I would highly recommend them to anyone. They are professional and handle the problems completely. They are very good.
I would never recommend them.
See my above notes. If they do what's right, I would probably recommend them. If they keep jacking me around, probably not. I went with Clearwater because they've been in business for fifty years. I also went with them due to the Better Business Bureau's rating and the salesman really enforced the trust thing but that's not holding up right now.
They did a good job. I do not have any complaints.
I have already recommended Clearwater to a few people.
The Clearwater team was professional and completed the roof very quickly.
I appreciate that they are such an outstanding company.
It was done very quickly, efficiently and exceptional workmanship.
Very happy with the professionalism, transparency, and workmanship on my new roof. Everyone I have engaged with at Clearwater (from the salesmen to the workers to the office staff) have been extremely pleasant and knowledgeable. It made me feel confident that I was making the right choice. Couldn't be happier with the final product which looks great and I am looking forward to not worrying about it for another 50 years!
Clearwater Exteriors employees and subcontractors were courteous and professional. The quality of the windows are outstanding and they are a fair value for my money.
The roof is beautiful!
The quality of material used is high quality but the price is high. The real test will be if it holds up like they say; No moss. They also said if anything happens, leaks, etc. they'll replace the entire roof, up to the 50 year warranty. Hmmm
the crew was great and hard working. there was a problem with the substructure of the roof and they took care of it with no extra charge. could`t be happier with the job.
2, because of the lack of communication.
This company did everything right. Their sales people were courteous and knowledgeable. I was especially impressed that they crawled around in my tiny crawl space and took pictures of what was happening to the roof. I love the look of the new roof. I paid more than I would have with another company but I will never have to worry about putting on another roof.
My new roof was ultimately completed in a single day, with the crew keeping the space around the house clear of debris and everything going very smoothly. It looks great, and I'm sure I'll be experiencing lower costs for heating and cooling with the improvements in the ventilation up there!
They treated us so poorly and the yard was left with so many nails and materials that I do not feel comfortable putting someone else through the stress and frustration we experienced.
When the project ran a little short of underlay, they skipped the last layer and nailed the shingles directly to the plywood. When I objected, Darren was not helpful; in fact, he started demanding I pay my bill, hardly an appropriate customer service response. He finally promised to send a supervisor over to check it out and photograph it, but that never happened. That was the worst of several missed promises and misrepresentations and shady business practices. I expect with a pricy installation a corresponding high quality of execution and outstanding customer service; I didn't get it. Buyer beware.
Although Clearwater is not the cheapest in town they have great product and excellent service.
I think they are over priced on their roofing, they even asked me not to tell people what I paid for the roof.
I would not recommend Clearwater Exteriors to a friend because of the issues we encountered during the process with the schedule, receiving wrong products and the final product.
Lo que me gusto de esta compania esque me dieron varias opciones para hacer los pagos en credito,y facilitar el inicio del proyecto del ruffin,son muy puntuales,hacen el trabajo muy rapido,se estimo que el trabajo se llevaria dos dias,pero un grupo de jovenes de sies a ocho aproximadamente,lo hicieron en un dia,lo cual quede muy sastifecho.La persona que se presento a darme informacion y mostrarme los ejemplo del material que se instalaria,mostro unos materiale muy fuertes,como por ejemplo un papel blanco sintetico fuerte que se instala encima de la tabla,el ejemplo que me mostraron era muy fuerte,pero el que llevaron no lo era,yo quise comprabarlo con mis propias manos y se ronpian sin hacer mucha fuerza,pero por todo lo demas estuvo muy bien,yo recomiendo esta compania en su proximo proyecto de cambiar su ruffin.
There are still sagging compressed ship board sheets on my roof. The sales pitch was that this new roof started on a base of new plywood which didn't happen. The 50 year warranty is great of course, but I'm not sure how great if the boards underneath are sagging. Maybe there isn't a better price out there for 50 year shingles, but, I think a person could find a better overall value.
Here's the good: My roof looks great and Clearwater worked around my schedule. The bad: 1) Part of my roof is flat and Clearwater forgot to replace that flat section. It wasn't a situation where the workers had the materials and just forgot to do it. It was a situation where Clearwater never ordered the materials for the flat section. When I brought this to the attention of the project manager, she assured me the materials would get ordered right away and that flat section replaced shortly. It wasn't until three plus weeks later that the flat section was finally replaced. Throughout those three weeks, Clearwater never once called me to give me an update on the project and why it was taking so long. Any communication I had with Clearwater was me having to call them. 2) I financed my roof and part of my financing package was that I wouldn't have to make a payment until 30 days after the completion of my roof. As I just noted, because Clearwater forgot about the flat section of my roof, they thought the project was done before it actually was. This was June 20. I received a notice shortly thereafter that my first payment was due July 20. As I also just noted, it took three plus weeks for Clearwater to come back to my house to finish the roof. In order to get my first payment in on time, I had to mail my check to the credit union before Clearwater came back out. In short, I was paying for a roofing project that wasn't even completed. Clearwater did not honor their word regarding my payment schedule. 3) I mentioned to the project manager that there were way too many roofing nails left in my yard after the first time they came out. I was assured after they came back out to replace the flat section of my roof that they would clean up all the roofing nails on the ground. It's summer and I have little kids that run around in the yard most of the day. I didn't want to wait for Clearwater to come back to clean them up so I had to do it myself. However, it's hard to catch all of the roofing nails and I ended up stepping on one. I had to go to urgent care to get a tetanus shot.So, yes my roof looks great but this was easily the worst customer service experience I've ever had.
1. The sales person was thorough. He inspected the attic space for leaks and provided total cost of roof replacement. 2. The roof installers had >10 yrs of experience and the roof looks great. 3. The work was completed in a timely manner. However the high pressure sales tactic, inflated scope of job, inaccurate communication of roofing material specifications which led me to commit to significantly higher quotes over all the other quotes I had received made for a very sour experience. For these reasons, I will not recommend Clearwater Exteriors LLC to anyone.
The sales people were nice but after we signed the contract we could not get hold of them to ask any questions. We received a letter in the mail saying our credit was denied and came home the next day to find roofing materials had been delivered onto our existing roof. No one was in the office on Saturday and when we got hold of someone on Monday they said the letter was in error as the lender had asked for additional info and once that was provided they approved our credit. Clearwater should have told us we would get a denial letter as they were clearly aware of the process. We were not happy that we were not advised of the material being delivered either. We should have been told ahead of time and had it delivered while we were there. We were told we would have the “A” team of installers which they clearly were not. The first day they showed up on time but after that they either arrived late or left early. The supervisor didn’t show up the second day and Clearwater didn’t advise us, I don’t think they even knew which is poor management. We were told the installers only work for Clearwater so I would think there should be some reporting to Clearwater if an employee is not going to be on the job, especially the supervisor. The job took more days than we originally were told and we had to have them come back to fix a number of issues. One of which was the improper box they created for a skylight, it was very unprofessional and would not have lasted. I specifically asked that I be told when the crew would be by to fix the issue and again that didn’t happen. The crew not only came while we were gone but they accessed the inside of my roof from the skylight. What was to keep them then coming into my home through the garage attic stairs? I don’t believe they did access the house but that should never have been a possibility, the work should have been done while we were home. Another issue we had was that they are supposed to use a magnet to pick up any roofing nails etc. from the yard which didn’t happen. I found not only many single roofing nails and staples but full rows of them on all sides of my house along with pieces of old roofing. Again I asked that I be advised when someone would be coming to fix the issue and again someone just showed up. Even after they supposedly ran the magnet around I am still finding nails and staples. Thanks goodness my animals didn’t get hurt or the nails hurting someone when we mowed the lawn. Overall the roof looks nice but the vents don’t cool the attic down as was advertised and smoke from my neighbor comes in through the vents.
If they fix my problems.
We decided a year ago our 25 year old roof needed replacing. We got a visit from a Clearwater rep and he gave us a great presentation. They were a little more expensive than the other 2 quotes we got, but as I watched the work being done, I realized the materials and method of installation were far superior to "normal" roofs!Now that hot weather has arrived, we can feel the difference in comfort the new roof gives us. The air conditioning doesn't run continuously any more!We would recommend Clearwater to anyone looking for a quality roof!!Stew Dodge
Clearwater Exteriors provided us with an excellent experience from our initial meeting all the way throughout the process. Our roof was installed quickly and professionally. We have recommended Clearwater Exteriors to neighbors and friends already, and will continue to do so. We are very pleased with our new roof and appreciate the added equity into our home.
They did an outstanding job and were super fast.
I would recommend them to anyone. They did an excellent job and they got us a loan that we did not think we could get.
My window purchase has been a great investment for my homes value. From the time of signing the papers to the end of the job the team did everything on time as scheduled. The installers were professional and friendly. They worked really hard straight thru the day to complete my windows in one day. That's with trimming out the windows and calking them to be ready to paint. I am very satisfied with Clearwater Exteriors, LLC.
We are very satisfied with the qualtiy of the workmanship and the product. It was very well done on our roof and we have the utmost belief that it is going to be up there for many years. We liked having it done.
They did a really good job installing the windows. They look great and appear to be efficient. I have doubts if my windows installed are the same windows that were used in the demonstration by the salesman.
Do not use them.
We love the roof and think it was a very good investment!
I am very happy with the windows, they went above and beyond and did a great job.
From beginning to end, the Clearwater Exterior teams was efficient, professional and timely in taking off and putting on the roof on my house and detached garage. I was very pleased to get my 50 year roof!
They did a terrific job and exceeded my expectations in timing. It looks really, really good and I am totally pleased with the way it turned out.
The presentation of the product was very thorough. When the project started the installation crew was very efficient and was able to complete the project in four days including all demolition, installation and clean up of all debris.We are very satisfied and have received several complements on the new roof.
I have recommended them to many friends and I will continue to do so.