Professional & Organized

Professional & Organized - Your team was the first crew that was contracted to do that work no so much. But Jim jumped right in and got it taken care of.

Recognized Excellence

Recognized Excellence - Ray has been friendly during the process. I appreciate his help and time. Jim, the job employee, was a star. He took the time to remove the first install crew that did not follow the correct process, and they were working without covering my pool. Despite the extended time for Collis, Jim put my quality over the company time. I am not sure there is a monetary figure that could show the value Jim that he brings to the company and the customer.

Areas Of Satisfaction

Areas Of Satisfaction - I did not expect Jim to prioritize my work and the quality of the work over the company and their time. Getting rid of a crew because their work was not following code nor done to the Collis standards was refreshing to see.

I highly recommend Collis Roofing. We had paperwork issues when trying to obtain financing and also had issues getting our solar panels uninstalled and reinstalled. Through all of this, Ray Hiltz and the Collis team were very patient and professional. This is the second house that we have used Collis Roofing to replace our roof and they are a great team to deal with.

Recognized Excellence

Recognized Excellence - I want to recognize Ray Hiltz. He was awesome.

Areas Of Satisfaction

Areas Of Satisfaction - We had some issues getting qualified with financing but was no fault of theirs. They were patient through the entire process of getting approved for the loan.

Additional Comments

Additional Comments - This is the second home that we have owned and used Collis for the roof. Although we had moved from the house, 15 years later they called to check and see how our roof was doing. That doesn't happen anymore. We were happy about that.

I am a contractor, and one of the most important things I do is manage my client's expectations. Both the salesman and the crew chief kept me posted with pictures and explanations of everything they were doing. They were fast and took care of all of the necessary permitting. I could not have been happier with the overall service, and I would highly recommend them to anyone.

Recognized Excellence

Recognized Excellence - The salesman and the crew leader provided exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - The company exceeded my expectations with their communication.

They were very efficient, and fast. I was very pleased with their work.

Safe

Safe - They were very efficeint throughout the project.

Recognized Excellence

Recognized Excellence - They were all great.

Areas For Improvement

Areas For Improvement - They didn't fall short in any area. They were great.

Areas Of Satisfaction

Areas Of Satisfaction - They were great. They came out and brought the materials. Furthermore, they were very efficient and did the job. They completed it in two days.

Additional Comments

Additional Comments - They were great. I will recommend them.

Areas Of Satisfaction

Areas Of Satisfaction - The total job

Recognized Excellence

Recognized Excellence - Ray and Jim were very pleasant to deal with and explained everything in detail.

I’m very impressed with the quality of work and materials used in our roofing project. The speed of the task was impressive, while the overall performance was maintained at an excellent level.
I would advise anyone who needed a roofing job completed to definitely give Collis Roofing a call!

Recognized Excellence

Recognized Excellence - Ray Hiltz was outstanding in his position

Areas Of Satisfaction

Areas Of Satisfaction - Speed with which the job was done was amazing

Professional & Organized

Professional & Organized - Ray Hiltz and Jim Boyd work well together

Areas Of Satisfaction

Areas Of Satisfaction - Ray and Jim did kept us informed

This will be the second roof that Collis Roofing has put on for us. The only reason for the repair was because of hail damage and not because of any failure of product or quality of work.

Recognized Excellence

Recognized Excellence - I would like to recognize the supervisor that oversaw the roofing project, the salesman, and the installation team. We had a very good team that did the roof.

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They met/exceeded my expectations with the cleanup, being right on time, and the quality of work.

Additional Comments

Additional Comments - This is the second roof they have done for us because of their quality of work.

They did what they said they would do. There were no hassles. In this day and age, that is rare.

Recognized Excellence

Recognized Excellence - I would like to recognize Ray the salesman and the superintendent for their exceptional service. In fairness, they all did a great job.

Areas For Improvement

Areas For Improvement - The company did not fall short of expectations.

Areas Of Satisfaction

Areas Of Satisfaction - The company met and exceeded my expectations in all areas.

Additional Comments

Additional Comments - There is nothing else I would like to share.

Communication

Communication - They kept me up to date on the status of the job.

Recognized Excellence

Recognized Excellence - Everything was done on time, and I was updated every step of the way.

Collis Roofing was easy to get in touch with, and it did not feel like we had to chase them to get information and be kept up to date. They were straight forward and transparent, which is everything you need in a company.

Value

Value - We saw pictures of the completed project and everything looked great.

Recognized Excellence

Recognized Excellence - Ray was very transparent and a good guy to work with.

Areas For Improvement

Areas For Improvement - There was a little hiccup in the middle, so they were not able to move forward with the project, and it was delayed a little. However, we rolled with it and as soon as we called them after all of that, they came out almost immediately and got the job done.

Areas Of Satisfaction

Areas Of Satisfaction - Yes, they completed the project extremely fast.

Recognized Excellence

Recognized Excellence - Ray Hiltz was a pleasure to work with. He was excellent on keeping me updated on the progress of the project. I got emails, texts, and photos on a timely manner.

The overall process of getting our roof replaced was very easy. The salesperson was knowledgeable and handled everything very professionally.

Recognized Excellence

Recognized Excellence - Our sales person was very responsive.

Areas For Improvement

Areas For Improvement - None

I was very pleased with the level of service provided, they also met the commitment dates agreed on

Recognized Excellence

Recognized Excellence - +Ray

Areas Of Satisfaction

Areas Of Satisfaction - staying in contact

Additional Comments

Additional Comments - It was all great!

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations by using Owens Corning materials, which are the best quality materials.

They have been great people to work with.

Recognized Excellence

Recognized Excellence - I would like to recognize Ray, person that handles sales, and Jim Booth who is a great guy.

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They did what they said they would do, got it done expeditiously, and everyone was very cordial.

Additional Comments

Additional Comments - Overall, we had a very good experience with Collis Roofing. They made sure the get the project done promptly and efficiently. Ty was excellent and communicated well. Ray did a great job and answered my endless questions. I highly recommend Collis Roofing.

Schedule

Schedule - Commenced a few weeks later than planned, but progress quickly thereafter.

Recognized Excellence

Recognized Excellence - RAY Hiltz

Extremely professional from start to finish! Will definitely recommend!

Very pleased with the roof. It looks great.
Very hard workers, even with unbearable heat.

Communication

Communication - Any time I called, I got a quick response.

Professional & Organized

Professional & Organized - Very professional and organized.

Schedule

Schedule - Roof was started and completed ahead of schedule.

Recognized Excellence

Recognized Excellence - Ray Hiltz and Jim

Recognized Excellence

Recognized Excellence - Our salesman Ray Hiltz and Insurance person Jonathan and super Jim Boyd and all the roofing crew! Outstanding service

Areas Of Satisfaction

Areas Of Satisfaction - Yes on everything.

Recognized Excellence

Recognized Excellence - job well done by all involved.

The project went well the work was done within days. After the first day, there was a rainy day that afternoon. I believe that there was a small leak during the storm. Called Jim the supervisor, he came out that day and checked out the spot, and was told that I needed to watch over the area during the next few storms to see if it expanded out. As of today, the stain is the same. Great work from the team with the replacement.

Communication

Communication - The team leader kept me updated as to the work that was being done.

Quality Of Materials

Quality Of Materials - As far as I can tell the materials are excellent.

Quality Of Workmanship

Quality Of Workmanship - Yes

Professional & Organized

Professional & Organized - Yes

Schedule

Schedule - Yes

Recognized Excellence

Recognized Excellence - Sorry I only remember Jim's name.

Quality Of Materials

Quality Of Materials - So far, I am satisfied with the quality of the materials used.

Quality Of Workmanship

Quality Of Workmanship - I watched the installers pretty closely, and they did a pretty good job!

Value

Value - With the cost of materials going up, I believe the company did their best with pricing.

Areas Of Satisfaction

Areas Of Satisfaction - I expected a lot, and they delivered, so they met my expectations!

Additional Comments

Additional Comments - It was good!

The Collis team did a spectacular job on our new roof. We couldn't be happier!

Recognized Excellence

Recognized Excellence - Ray Hiltz and Jim Boyd were on point and did a great job for us.

I thought the work was efficient. They were done with the work in a very timely manner. The reason I gave them three stars instead of five is because I thought they were a bit messy. The job was done messily. They didn't use tarps. They laid all their materials right on my grass. It could have messed it up. I'm still seeing bolts and screws in the grass.

Schedule

Schedule - Yes, Collis Roofing adhered to our agreed-upon schedule.

Value

Value - I believe I received a fair value for my money.

Recognized Excellence

Recognized Excellence - They were very efficient and timely.

Areas Of Satisfaction

Areas Of Satisfaction - They met and exceeded my expectations for the time it took to complete the job. They finished it roughly in two days. I thought it would take double that time.

Work completed as promised and excellent workmanship

Recognized Excellence

Recognized Excellence - Marvin who did the roof and Jim the supervisor are both excellent representatives of your company

Areas For Improvement

Areas For Improvement - Work was as promised and needs no improvement

Areas Of Satisfaction

Areas Of Satisfaction - Roof was completed on time and looks great

Additional Comments

Additional Comments - Would recommend your company to anybody

Recognized Excellence

Recognized Excellence - Ray Hiltz and Jim our Project Superintendent

Areas Of Satisfaction

Areas Of Satisfaction - Great communication, handled issues promptly and resolved to our satisfaction

Additional Comments

Additional Comments - One of our neighbors signed contract with Collis Roofing after they saw our roof install and witnessed the work and saw how nice our roof looked when completed

Recognized Excellence

Recognized Excellence - I'd like to recognize the workers who worked on the roof.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations with installing the roof.

Recognized Excellence

Recognized Excellence - Excellent experience from start to finish!

Will recommend Collis to my friends.

Clean

Clean - They did a neat job of cleaning up.

Safe

Safe - Continued cleanup during the project.

Communication

Communication - They kept me informed with photos and telephone calls.

Quality Of Workmanship

Quality Of Workmanship - Great job, were very thorough to replace all bad wood.

Professional & Organized

Professional & Organized - Finished roof looks really good

Value

Value - Price was very competitive.

Recognized Excellence

Recognized Excellence - Ray Hiltz

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Great job.

Additional Comments

Additional Comments - Very professional to work with and doing the job.

I was impressed by the reputation, professionalism, workmanship, and value. There were no snafus, and Jim and Ray were honest and open about the whole process.

Areas Of Satisfaction

Areas Of Satisfaction - They were quicker than they said they would be.

Agree

Recognized Excellence

Recognized Excellence - The gentleman that gave me quote (can't remember name). He checked in and did F/U

Value

Value - Compared to the pricing these days, I believe I received a fair value for my money.

Recognized Excellence

Recognized Excellence - They all had exceptional service, and everyone seemed to care.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations in all areas! They accidentally put in the wrong skylight, but they came back and put in a hurricane-grade skylight.

Additional Comments

Additional Comments - This is my second time using Collis Roofing, and both times I've been satisfied with their work!

Recognized Excellence

Recognized Excellence - I would like to recognize Jim and Ray. Ray was great.

Areas Of Satisfaction

Areas Of Satisfaction - The timely installation met my expectations.

Recognized Excellence

Recognized Excellence - I would like to recognize Ryan for his exceptional service.

Areas For Improvement

Areas For Improvement - Collis Roofing did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Collis Roofing exceeded my expectations in terms of pre-project and post-project customer service.

Areas Of Satisfaction

Areas Of Satisfaction - There were some issues caused by Collis Roofing, but the company was quick to admit to the problem and worked diligently to resolve all issues.

Great company, good pricing, good follow-up and good product.

Recognized Excellence

Recognized Excellence - I would like to recognize Eddie.

Areas Of Satisfaction

Areas Of Satisfaction - In communication they exceeded my expectations.

Additional Comments

Additional Comments - I had no issues. Everything was as positive as it could have been.

Recognized Excellence

Recognized Excellence - George was on point throughout the whole operation. I would like to recognize him as lead point on every scenario that took place on replacing my roof.

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - The total replacement of the roof from start to finish met/exceeded my expectations.

Collis Roofing was very professional and answered all questions. We even went through a hurricane, and they took care of everything!

Recognized Excellence

Recognized Excellence - I would like to recognize Ray Hiltz for his exceptional service. He came and talked to us initially and explained everything. I would also like to recognize the two super intendants; they were great, and we talked almost every day.

Areas Of Satisfaction

Areas Of Satisfaction - The whole job met/exceeded my expectations. It was one of the easiest experiences I have had working with a contractor.

Recognized Excellence

Recognized Excellence - Ray was excellent

Areas Of Satisfaction

Areas Of Satisfaction - Love the coloring of the roof, much better than the samples showed

Recognized Excellence

Recognized Excellence - Great job

Recognized Excellence

Recognized Excellence - All were very knowledgeable and helpful

Areas For Improvement

Areas For Improvement - No areas, all work was completed as agreed on

Areas Of Satisfaction

Areas Of Satisfaction - The cleanup of the job was exceptional

Additional Comments

Additional Comments - Good to work with

They are very professional, fast, and thorough. They did a walk-around after the job was done with me to make sure everything was properly done. They also made on-the-spot repairs before they left to make sure I was satisfied. I was very impressed.

Quality Of Workmanship

Quality Of Workmanship - It remains to be seen what the quality of workmanship will be. It depends on if we see any leaks later.

Recognized Excellence

Recognized Excellence - I'd like to recognize Ray, the salesman, and Jim, the foreman.

Areas For Improvement

Areas For Improvement - Collis Roofing didn't fall short of my expectations. It was quick, and they cleaned up well.

Areas Of Satisfaction

Areas Of Satisfaction - Collis Roofing met or exceeded my expectations in all areas.

Additional Comments

Additional Comments - No, there's nothing else I'd like to share about my experience.

Recognized Excellence

Recognized Excellence - I'd like to recognize the field supervisor. He was very attentive. Also, the crew leader who did the work was very helpful.

Areas For Improvement

Areas For Improvement - I was in the roofing business for 20 years. I was very impressed with their timing and communication. Even the sales guy, initially, was very personable.

Areas Of Satisfaction

Areas Of Satisfaction - With delays andthe material, they understood the time frame was really good. They were able to accommodate me with my schedule. I was going out of town and they moved my appointment date up so it could allow me to meet my deadlines.

Additional Comments

Additional Comments - Collis Roofing did a great job. I was completely satisfied with their workmanship.