Excellent Customer Service, Respectful, on time to job. People who answer the phone go above and beyond to get you what you are needing. Job well done. Great team of workers. I have recommended this company to all my friends and family. So helpful and did a beautiful job. Thank you to all who work at CTR.

I was very happy with what they did.

I was not satisfied with the work they did. They removed a closet that was still condition. Damaged the wall on the process. That was additional stuff. They asked if they could do the res instruction. I said I wasn't sure if I was going to use them for the recuntructiion. I asked for a quote 3 times never got a call back. They also left their suits trash underneath the crawl space.

CTR Clean Up really provided peace of mind that everything would be repaired and better than ever.

CTR has polite and efficient employees. I recommend them.

Absolutely a horrible experience. No follow up, poor workmanship, and overall just a bad company to deal with.

Great job! Willing to accommodate our needs and timeframe. Easy to get a hold, and quick to respond to questions.

Even though your associates used tobacco products in my home I looked the other way as I wanted the repairs to be done.

I was very happy with Cleanup and Total Restoration.

Should not have let roofers repair framing damage.

they did not ever give a schedule they would just call and see if they could come to check machines and that was not every day. they said they got all the mold, but when we went to restore the room, we found lots more mold up in the wall that had to be cleaned up before we could put stuff back together. when i talked to my adjuster, he said that mold would have dried up IT IS A BATHROOM WHERE WE TAKE SHOWERS.

They have been nonresponsive. They aren’t here when they are supposed to be here. It is taking to long for this project to be completed. Unacceptable.

They took up my whole floor instead of just a section that was wet. Claim to have found asbestos and ripped out my cupboards in such a manner that they couldn’t be put back and had to have new ones made

They did a great job. I couldn't have been happier.

Was very well pleased with the way they took care of things with the insurance people, I did very little.

I appreciate the individuals that came to my home to work on specific projects. They were hard working, courteous, and skillful. The communication and scheduling of the project was very frustrating for me. I understand that CTR has many projects and issues that arise which causes a domino effect. It would be beneficial to the company to keep their customers in the loop rather than assuming they know or making them wait. Customer service is one of the most important aspect to consider on any project.

Area Of Satisfaction

Area Of Satisfaction - Prompt

Rob did such an amazing job for us in our restoration. He answered all of my questions and was so patient with us during such a difficult time. I highly recommend him and their team.

They are pretty good at setting lots of fans and dehumidifiers to dry things out but their actual demo, salvage and cleanup after the job fell short of my expectations.

Great company. My Restoration was completed quick and with great craftsmanship.

Winter of 2016-2017 proved to be a pretty rough one for homeowners and businesses. We had major ice dam, turning into leaky ceiling turning into wet floors etc. After calling insurance company, they sent out a business crew to evaluate and start clean up. That business was CTR. Right from the start, we were impressed with them professionally as well as personally. They started process and kept in contact all the way through explaining things to us as they worked. We decided, during this process, that we would continue working with them through the restoration. They have done an exceptional job right from the start and in a timely manner. I certainly appreciated the communication they kept up with us during this time, so that we knew exactly what they were going to do and when. I most certainly would recommend this company to my friends and family and I have already done so with some of my family.

The people were wonderful. All work was done professionally and on time. Loved the fact that I have been kept informed of all the process and am very happy with the finished workmanship!

Everything was done quickly. With all of the snow, it was really difficult for them to get down there but they were able to do what they needed to do to make it happen.

Very professional and explained the process in detail up front. However, after we awarded them the business and the process started, two weeks turned into about 4 months. The project manager had an excuse for everything and delay turned into delay. The work was mediocre at best and I had to stay on top of them to get the work up to an acceptable quality as well as keeping them on schedule as much as I could. Had I not taken the role of the Project Manager, I don't know if we would be done with the project to date.

(He said 1, but he was confused so I flipped it.)

Using CTR for our recent flood restoration was a positive experience from beginning to end. Their response time was very fast, and the team that arrived was experienced, skilled, and courteous. They provided a calming presence in a chaotic moment. All the work was performed skillfully. When a subcontractor did a less than perfect drywall job, one CTR phone call led to an immediate service call in which everything was put right. I would recommend them without hesitation, and would certainly use them again.

They did a terrible job.

CTR is very professional. Orginally had another company assigned and it was a night and day difference and would recommend to anyone in need.

They are very professional and honest.

CTR arrived after we had already removed our carpet and pad from the family room. We had nearly all the water removed from the other 5 rooms. Yet they charged the insurance co for all that, plus, if you can believe. We had removed all of our furniture prior to their arrival and they charged for the moving, and padding of furniture, which they never touched. Also we had over $1500 worth of books on the bottom shelf of the bookcase that were wet approximately 2-3 inches upon the books. They boxed them up and said they were taking them to dry out, however, when the 10 fans they put in the house and 2 dehumidifiers were removed we could begin to look in some of the boxes they had left. Guess what - yes - all of our wet books were there stacked in the middle of the family room and had been surrounded by the fans and piles of small misc furniture. You guessed it. We were very UNEMPRESSED with their work and I could not with good conscience recommend them to any one. When I asked them when we could expect to have them return and begin the restoration of the basement they said it would be at least 2 months!! Allstate, our insurance company has been exceptional in taking care of our needs. I could and will recommend Allstate. Not the restoration company!

Within 30 minutes I received a call back and they were onsite within 2 hours. Communication and follow up was awesome.

Good job and right on time.

They were prompt, professional and responsive to our concerns and needs.

Very pleased with the way they worked, fast, efficient and very nice!

I live out of state. When my property was severely damaged by water I had no choice but to accept the insurance appointed company to do my repairs. CRT was professional, on time, kept me informed, communicated choices I had to make, and made good decisions for me when I couldn't be there. There was a minor post completion issue that was quickly resolved with no further incident, so they stood behind their work.

Area Of Satisfaction

Area Of Satisfaction - CTR and the insurance were great

Area Of Satisfaction

Area Of Satisfaction - They were very thorough in completing their tasks.

Area Of Satisfaction

Area Of Satisfaction - handled claim quickly and fairly

Additional Comments

Additional Comments - good job and very professional people