About this company
Custom Exteriors, Inc
The History of Award-Winning Custom Exteriors Show more
The History of Award-Winning Custom Exteriors
If you take the time to ask just a few simple questions, you are on your way to making one of the smartest home improvement investments that you can. The problem is that most homeowners don’t ask these key questions and they end up buying the wrong windows or, worse, buying their windows from the wrong company!
That’s where Jeff Kendall & Kevin Gundry, owners of Custom Exteriors, come in. They know that there are a lot of window and door companies out there and that everyday you are inundated with countless misleading offers. Over 13 years ago, this company was built on the concept of providing the absolute best window products available at factory-direct prices; hiring only the most professional, licensed sales staff; and installing your new windows with their own certified master installers. Match all of this with world-class customer service, a lifetime guarantee on labor & products, and a complete showroom, you have found the Bay Area’s best overall value for window & door replacement!
From 1987-1997 two close friends worked for some of the Bay Area's largest home improvement companies. What they noticed over the years with these companies were stressful work environments, constant employee turnover, nonexistent referral business, and mediocre customer satisfaction. In short, both friends realized there was no hope for the future that they had envisioned when entering into the industry all those years ago.
In 1997 Custom Exteriors was started and today, Jeff Kendall and Kevin Gundry, with all their experience in the industry combined with their vision of what a great company should be, are leading one of the largest and fastest growing window replacement companies in the Bay Area. With nonexistent turnover, a great working environment, thousands of referral customers, and extremely high customer satisfaction, Custom Exteriors has truly become an industry leader that continually attracts the best and brightest people in the window replacement arena. Hide
GuildQuality surveys
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Customer satisfaction
Of 650 customers surveyed, 272 respondedReviews 119
Of 272 respondents, 119 left a reviewRecent reviews
Joe S.
The whole process was easy, and we were delighted to have one company install our siding and windows. There was no need to juggle two contractors since the projects overlap at times.
Nelline K.
It's a good product, but the communication and service was lacking.
Milton L.
Custom Exteriors did an excellent job. My wife and I were very happy.
Jim C.
Custom Exteriors was excellent! They were outstanding from order placemen to job completion.
Dana G.
I love their quality of work, and I've already recommended them to somebody.
Mark N.
We've received so many compliments from our neighbors on the new look. Thanks for making it a stress-free experience!
Paula N.
I ordered new windows throughout the house and the service and product quality is everything a consumer would want!
Greg R.
They failed to start on time, sub-contracted the job to people who hung board that was obviously defective even to the untrained eye, assigned me a project manager who did not communicate and failed to return calls, took a long time to repair the shoddy work while they haggled with Hardie over who would pay for the repairs and how much. Then, after all that anguish, never offered me any kind of financial consideration. To be honest, I never asked and it was probably because I don't need their money and I just wanted them to go away. If this company was professional they would have said, "Greg, we're sorry all this stuff happened. We'd like you to pay us $XXX less for your troubles and, again, we're very sorry." Nope; didn't happen. The owner said he was sorry because he was well aware of all the problems but he happily took the whole amount and left.
Joel P.
I am overall satisfied with Custom Exeterior's workmanship and onsite teams, However, there is an area of improvement when it comes to the final completion of the project.
Jennifer D.
I love my new siding!
Herb N.
I was most satisfied by the speed, knowledge, products and effectiveness. They were awesome!!
Response
Debbie O.
They did an excellent job. They did it quickly and they did a nice job.
Additional comments
Lead Source
Lead Source - I am a previous customer.
Response
Tom D.
The siding installers, went the extra mile to make me happy. They didn't cut corners!
Additional comments
Lead Source
Lead Source - Internet
Response
Review in Pleasanton, CA
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with the quality of work and customer service.
Recognized Excellence
Recognized Excellence - I would like to recognize Paul(?) the sales associate for his exceptional service.
Additional Comments
Additional Comments - They are a great company and I would recommend them.
Review
Areas Of Satisfaction
Areas Of Satisfaction - Salesperson was excellent and stayed involved. Job was clean and neat. House looks much better than before. Great worksmanship. Minimal issues.
Recognized Excellence
Recognized Excellence - David Lopez was really helpful and nice to work with.My husband was more directly involved than I was, so there may be others that I am inadvertently leaving off!
Review
Areas Of Satisfaction
Areas Of Satisfaction - It was a great experience dealing with them
Review
Areas Of Satisfaction
Areas Of Satisfaction - The crew was great,adapting to problems as they arose and working with me and my wife to find a mutually acceptable resolution
Recognized Excellence
Recognized Excellence - Salesman and the crew. awesome job.
Review in Riverbank, CA
Areas Of Satisfaction
Areas Of Satisfaction - All areas. Your staff was very professional.
Review in Hayward, CA
Lead Source
Lead Source - I heard about Custom Exteriors from several neighbors who had contracted with them for window retrofitting.
Areas Of Satisfaction
Areas Of Satisfaction - Custom Exteriors stuck to the agreed-upon price. The team arrived on time and finished all of the work in one day. They were courteous and professional. The team used tarps to avoid making a mess, and they cleaned everything up (inside and out) before they left. The windows work great, and are a huge improvement on the originals they replaced.
Current Referrals
Current Referrals - I live in a townhome complex (and am a board member), and we have created and distributed flyers with your information to our residents. In addition, two residents stopped by while the work was being done at my place and took business cards from your installation team.
Review in Los Gatos, CA
Areas Of Satisfaction
Areas Of Satisfaction - The work is exceptional.
Review in Martinez, CA
Recognized Excellence
Recognized Excellence - I would like to recognize Grayeagle Porter for his exceptional services.
Review in Berkeley, CA
Value
Value - I am really happy and the windows are beautiful.
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with the trust that the salesman and myself had with each other. They were over the top with the help they gave me in getting all of these windows installed and inspected.
Current Referrals
Current Referrals - I tell everybody that asks me about your company.
Additional Comments
Additional Comments - I was so pleased with the fact they know the business and what was needed to complete the project. They knew about the inspections and they took care of everything that was needed. When the inspector came out to look at the windows, he said they were beautiful windows and they make the apartments look like I just painted them all.
Review in Walnut Creek, CA
Areas Of Satisfaction
Areas Of Satisfaction - I liked the owner that came out. He did a good job and was personable and professional.
Review in Tracy, CA
Recognized Excellence
Recognized Excellence - I would like to recognize the guys that came in and did the work for their exceptional service. They were all great.
Review in San Francisco, CA
Areas Of Satisfaction
Areas Of Satisfaction - The salesperson was excellent, timely and really knowledgeable. He got us through the process and clarified the things that were required by the city.
GuildQuality
Customer feedback report
