From start to finish, Eddy Homes made the process of building seem easy. Their staff are always accessible and always friendly. Everyone truly works to make your home exactly what you want it to be.

Comments on Sales Consultant

Comments on Sales Consultant - Ashley responded in a very timely fashion to all of our questions whether presented by phone or email. She always explained things in a respectful manner in a way that we understood. We were very comfortable with our decisions and have no second th.

The pre build process has been phenomenal working with Eddy Homes.

Design Consultant Overall

Design Consultant Overall - My wife and I had a phenomenal time designing our first home with Christine.

I would suggest anyone interested in Eddy Homes to check out other builders and compare them to Eddy Homes.

Overall, Eddy Homes delivers a great product at a reasonable price with reasonable plan options, design, options, and construction quality. More than the company, I think the people have been a pleasure to work with, including Ashley, Kelly, Scott, and Tyler

Comments on Design Consultant

Comments on Design Consultant - Eddy Homes has a very fair and simple design procedure. We could bounce ideas off Kelly, who provided feedback and always had sharp insights; she was very flexible with consultation sessions and worked with our schedules.

Comments on Project Manager

Comments on Project Manager - Scott was attentive and courteous with our requests.

We based our decision to build an Eddy home based on the models we visited that seemed to exhibit quality design and workmanship.

They were easy to communicate with. The process was very smooth.

The customer support is very poor. It was very difficult to talk to anyone about issues/changes. They force people to make selections quickly which led to some poor selections. There were multiple issues during construction. They were downplaying those issues and did not address some of the issues.

Overall, we are very pleased with our new home. Many individual parts in the Eddy Homes process exceeded and met our expectations and the people were a delight to work with. Our floorplan was somewhat custom and will be wonderful for us to grow as a family into. We did have challenges with some areas of the construction not meeting the expectations of what we achieved with our Eddy Homes sales and design partners. At times it felt that the right hand did not communicate to the left hand to understand our design and what we cared about most. Also, some of the individual components fell below expectations (i.e. Pella windows were incorrect and damaged) and are still unresolved by the vendors/subcontractors.

I am very unlikely to recommend Eddy Homes to a friend. They went from building actual luxury custom homes to being a glorified Ryan Homes. From my experience Eddy Homes' sales consultants, interior design consultants, engineering consultants, & project managers are never on the same page. The sales teams sells something that hasn't been checked engineering wise. The interior design consultants start the house with chrome fixtures immediately requiring you to pay for "higher end" packages so your house isn't dated upon completion. The engineering consultants set up the neighborhood in a way that doesn't align with standard engineering practices. Project managers take days to weeks to respond to inquires. The only way to be ok with how the company is run is to be completely unaware of any of things that go into building a home. Million dollar homes that come with 8' standard ceiling heights, chrome fixtures, plate glass mirrors in the bathrooms, shower surrounds in the bathrooms, no tray ceilings in the master bedroom, no windows in your master bathroom, no overhead lights in any of the bedrooms, no ceiling fans in any of the bedrooms, third party low voltage wiring that costs several thousand dollars without any actual equipment, structural plans that have beams landing over door frames, electrical boxes obstructing driveways, and the list goes on and on. I strongly recommend reading the contract with a lawyer before signing it. There is a lot of language in the contract that absolves Eddy Homes of any issues that arise from their own lack of planning and if any changes occur as a result of their lack of planning you will be charged for it.

Comments on Design Consultant

Comments on Design Consultant - Very helpful, organized, and acommodating. Very helpful in working us through the options.

I would recommend Eddy Homes because their design advantage process was seamless, and their great customer service made building our home easy.

We have been extremely satisfied every step of the way. We would build with them again if we needed to.

Great experience from start to finish with Eddy Homes. Although my home isn’t finished yet, the experience has been great so far. I’d definitely recommend them to family and friends.

At this point through the process I would likely recommend Eddy Homes however, the real proof is when the house is completed and within the 1st year of ownership to evaluate the quality of the home .

This was our first time building a house, and I expected the design process to be a lot more stressful than it actually was. The highly professional sales and design staff made this whole process easy and enjoyable. Everyone so far has been excellent to work with, and I am very pleased with the progress on our build. We are looking forward to seeing our finished product, but we know that the quality is going to be outstanding and that we are going to get exactly what we wanted.

Our house is currently in the mechanical installation phase. We found the sales team, settlement team, and project manager to be highly professional, friendly, and extremely responsive to our questions.

Overall Eddy Homes did a good job. We had some issues during the process, like the lots being measured incorrectly which forced us to switch lots. But once we resolved the issues we ended up with a very nice home.

Spread sheets for addendums were too hard to follow. Entirely too long for Eddy to get back to us on costs for pricing of upgrades with design.

Production Team Rating

Production Team Rating - These guys are good! Never an issue and they always provide enough notice for us!

Please give us 6 months to properly answer this question.

Eddy homes has processes in place to ensure a smooth transaction. The home is wonderful and we are satisfied with our experience.

It's a quality organization.

Overall we are very pleased with the look and quality of our new home.