Eustis was truthful and reasonable. Did not try to push me into a new roof, they just fixed a small leak

Performed treating roof to help preserve flexibility and color. Missed repairing what appears to be a nail pop or shingle sticking up.was part of job quote, notcompleted
s that is visibility sticking up at gar

Jessica was extremely helpful and explained the process/timeline clearly so we knew what to expect. The crew was very respectful to our property and left it the way they found it. The project manager (E) came out after the roof installment to make sure our property and installment was to our satisfaction. Very impressed with everyone I came in contact with.

The roofing technician was courteous and professional, we would use Eustis roofing services again for any future needs.

Professional Job

They were here on time & finished in one day.

The service was ok but we feel we were way over charged for the amount of work that was done. Paying $925 for slightly over an hours work with materials including 2 shingles and some roof cement we feel the cost to us was certainly excessive . Next time we need any roof work done we will certainly shop around.

Eustis Roofing came to our home over a bad storm, I am currently out of the country and this was very stressful knowing there could be a potential disaster! They did an outstanding job and have a very professionally run company with great customer service! I highly recommend them!!!

Eustis Roofing personnel were very friendly and helpful in getting the paperwork complete and submitted. They also cleaned up after themselves of the fallen roof debris.

Best roofing company in Central Florida. It took only 3 days from tear off to cleanup and our new roof looks great!!

John came and assessed the problem with our roof. He was very professional and courteous. We agreed to have the work done and the crew who came to repair the problem were great! Got right to work and finished the job and we are very satisfied

Two FYI'S manufactured homes, ladders up against the fascia,leaves scratches,denting, bending supports, and fall off.#2 cover of air conditioning out side condenser, when covered with a sheet of plywood the unit must be turned off,the homeowner should be notified or the unit could be damaged.I do know that a neighbors new roof installed buy Eustis used a screen with a support system that worked, but not at my job, luckily I was in the a/c business, it could be a problem for the uninformed home owner.I am very pleased with the job, and have recovered to friends. One more, shingle delivery, dropping bundles,on manufactured homes roofs shakes , rattles causing things to fall off shelf's, light fixtures to come loose,(not my house, because I mentioned it to delivery guy) but from neighbors with other companies.Kevin ,sales ,great, covered everything, great job!! Dick James

so far so good, very happy with their work.

All the staff was great to deal with pleasant courteous answered all my questions the price was reasonable and the workers were courteous also they worked hard and finished putting on a new roof in a day and cleaned up everything on the ground never knew they were there

Eustis Roofing has always been dependable. They address every question promptly. Their staff are very knowledgeable and care about each customer. I would recommend them to everyone who has a roofing problem.

On July 12,2024, roofing Manager came and inspected the roof because I had a leak that needed repair. (suspect vent boot) He said that I needed to replace both vent boots and all the screws in the metal roof. They should be stainless steel w/groments.
On July 22,2024, repair crew came and replaced both vent boots and all screws w/stainless steel screws, Rained that evening. Still leaking!
On July 23,2024, called Eustis Roofing regarding the leaking issue. I was told someone would be out tomorrow. Roof still leaking.
On July 24,2024, Eustis Roofing repair crew did not show up. Called Eustis Roofing again. Someone will be out tomorrow.
On July 25,2024, Eustis Roofing repair guy came out and tightened some screws and caulked them. Was supposed to do a leak test. DID NOT!!!
roof still leaking.
On July 26,2024, service manager came out did leak test and found the leak. The service manager and sales manager tarped my roof until the repair was done.
On July 27,2024, repair crew came out replaced both boots for the second time and sealed the seams by the vents. They then did another leak test and finally no more leak.
All the while this was going on I had water dripping between my inside wall and outside wall in master bathroom.
THERE IS ROOM FOR IMPROVEMENT IN COMMUNICATIONS AND DISCIPLINE WITHIN THIS COMPANY.
THE MANAGERS WERE POINT ON. THEY WERE VERY HELPFUL AND TRULY CONCERNED.
I BELIEVE A LEAK TEST SHOULD HAVE BEEN DONE FROM THE GET GO THEN I WOULDN'T HAVE HAD 4 OR 5 MORE DAYS OF LEAKING IN MY WALL.

V

Very professional. , did the job quick and cleaned up the trash well. Charged were reasonable.
They are a good company to do your work.

Our roof job was supposed to be 2 1/2 weeks out from a signed contract. It is ironic to receive this survey this morning. I sent the signed contract and a check for the full job 11 days ago. I called the office for a status this morning. I am waiting for a call back on the status. I am not aware of any progress, or scheduled activity, to provide feedback on a survey.

The installation of the roof went exactly as scheduled. The workers were very professional, the cleanup went well. And I am very happy with the new roof. There was only one shingle that did not seat properly, and the crew came back and took care of it right away. Thank You!!

Very efficient, did my roof in one day & cleaned up everything.

Through the process Eustis RC staff were helpful,communicative and professional. They wrote a contract and lived upto it without adding hidden costs at job time. They seem to be the most reputable roofing company that I’ve encountered in the area.

This is the fifth property where we had a roof replaced. This is the only company we had to call back not once but twice due to poor workmanship and lack of quality control. They moved up (with our concurrence) the install date so we were not home when they replaced the roof. They did not protect the flower beds around the house or the house surroundings ftom debris. Two months later we are still finding debris and nails from the roof replacement. When we came back to the house we found leaks inside one of the bedrooms (upon reinspection, they found a nail that was incorrectly nailed)--after repairing the roof, they had to repaint the entire bedroom ceiling. We also found in the same bedroom a broken clock that fell off the wall due to the vibrations--the company refused to pay for the clock. We found a roof nail in one of the tires of our riding lawn mower--Eustis Roofing replaced the tire. We had to call them a second time when we found a leak around the gutters. The foreman that came found several places (around the gutters and the valleys) where the caulking was not done correctly the firdt time. They are very hard to work with when it comes to obtaining information for the insurance company--after 6 attempts we finally got the information. They were responsive to correcting the problems, yet it makes us wonder if thete are there any other problems we have not yet found... This was approximately a $30K job. After we had signed a contract with Eustis roofing, one neighbor had her roof replaced by a diffetent contractor. The other contractor used netting to keep debris from falling on her flower beds or hitting the house. If we could do it again, we would use a different company.

Did a very good job on our roof and also a very good job cleaning everything up after they finished.

Excellent communication, efficient installation, and superior clean up,