I would strongly recommend them to friends and family without any hesitation.
They do what they say they will do and they get it done in a timely manner.
I would recommend Basements Plus to anyone who wants to finish their basement because the process with them is smooth and they do a great job. But I would also tell others to get quotes from other companies. Basements Plus is expensive but they do a good job so it's worth the money.
It was a wonderful experience from start to finish. Our salesperson Joe was extremely helpful and worked with us on the design to ensure it was exactly what we wanted. Our project developer Taylor was extremely helpful in all aspects before the project began. Finally our Project Manager Brad was amazing to work with throughout the project. All of the five star ratings are reflective of the job the entire team did throughout the project.
They worked hard to make sure the customer is pleased with the end product that they provide.
Additional Comments - Overall, it was a great experience and I would highly recommend them for housing needs.
Quality company, construction and crew. Pleasure working with Brad and the FB+ team.
Problem Resolution - Minor issues with contractor addressed and handled immediately by project manager.
They have phenomenal customer service and attention to detail from start to finish. They are very easy to work with.
Areas Of Satisfaction - The work exceeded expectations with its organization, attention to detail, and the quality of the work. Basically, it was all of those things. They made it a very pleasant and enjoyable experience for us.
Additional Comments - They are just a great company to work with. They made it an enjoyable experience throughout. They were very organized and did great quality work. I would highly recommend them.
I just really liked their professionalism, communication, and thoroughness. They kept me in the loop, and I did not have to worry about the project at all. My project manager, Dan, communicated well about the next steps or any delays.
Clean & Safe - They always kept everything clean and safe.
Recognized Excellence - I would like to recognize Dan, the project manager. I can't remember his name, but the carpenter was awesome. I would also like to recognize Eddie and Chris. The whole logistics team was awesome. Pretty much everyone we dealt with was great.
Current Referrals - I've already been referring them to people. I just received a $100 cash reward for referring someone who I believe is going to use them as well.
Great service, punctual, and good customer interface.
Areas Of Satisfaction - Finished Basements Plus exceeded my expectations in terms of the project manager being excellent and Chelsea doing a great job.
Additional Comments - I am using them again this summer.
Areas Of Satisfaction - Responsive and helpful communication! Overall a great experience.
FBF was by far the best organized when it came to responding to initial quotes. The schedule, online tool, and text communication were superb.
I really enjoyed working with Brian L. (project manager) and Sara W. (designer).
Brian L. really focused on quality and double-checked all the work done - he proactively identified possible issues and made sure any imperfections were corrected - without me getting involved.
I am very happy with the results.
Recognized Excellence - The project manager, Brian, was very knowledgeable and helped us with a few minor issues we had aesthetically. He was able to resolve them immediately. He was very easy to get ahold of if we had questions throughout the process.
Additional Comments - The whole team and every part of the experience were very organized. I knew what was happening and when it was going to happen. I was afraid to have a lot of people in the house for weeks, but everyone cleaned up well, and everything went flawlessly.
Areas Of Satisfaction - Brian and Steve leading the project were awesome. Brian was our lead contact and we would highly recommend Finished Basements Plus because of him. All the crew was great and polite. Matt’s skills and Chris’ professionalism to name just a few.
Additional Comments - 100% happy. Had hiccups along the way, but they were addressed and sometimes the solutions turned out better than original plan. Brian and team went above and beyond to make sure they addressed all our concerns, so that we were going to be 100% satisfied. Our kitchen is beautiful and unique- just how we envisioned.
Current Referrals - A few of my neighbors took the number down from the sign in our front yard.
Everything was completed for our order.
Areas Of Satisfaction - The initial design and the entire execution for the project would be 5 stars.
They helped me with pretty much everything, and the process was smooth. I had no issues, and all the employees took great care with my home. The cleanup was good. I had some last minute changes, but Brad, the Project Manager, was able to accommodate them and provide us the best quality when finished.
Throughout the entire process, everyone was phenomenal. Very professional, on schedule, and great quality work. We are thrilled with the final result….better than we imagined. Special callout to our project manager Dan. He was careful to ensure we were always satisfied throughout. His follow up timing was exceptional.
We were very pleased with the whole process, each worker provided quality work in a timely manner, a lot of effort was put into the design. Any challenges that occurred were addressed immediately and resolved to our satisfaction. The project manager kept the process moving on time and we were very happy with the final product
We had a very positive experience with them. We are very pleased with how the project turned out. The FInished Basements personnel and subcontractors were all great to work with. They took care of us and tried to address our expectations. I wouldn't hesitate and I would highly recommend them. They are a good company to work with.
We are completely satisfied with the quality of the project. Communication was always transparent and the project was done in time according to the planned schedule.
Look no further for a basement finishing company. High quality. Affordable. Clean job site. Their designers made our vision come to life. Finished project looks like the rendering. Our project manager Brian ensured we were happy down to the last detail. 5 stars.
After a catastrophic sump failure and basement flood, I contacted Finished Basements Plus and decided to renovate the basement from top to bottom—new floor-to-ceiling cabinets, new Triple Safe sump system, new polyaspartic flooring. The project was not without its bumps in the road (like old cast iron pipes collapsing under the basement slab), but the incredibly responsive team from Finished Basements Plus were with me every step of the way. They were diligent about finding solutions to each new issue that cropped up during the renovation process, even calling or coming out on weekends to make sure we got to the root of the problem. Now, I have a bone-dry basement with gorgeous custom cabinetry and a durable new floor, with the added peace of mind of having a sump system that (literally) can't fail. While everyone at Finished Basements Plus was great to work with, I have to give special shout-outs to Catrina and Dakota who represent their brand with outstanding professionalism and kindness; carpenters Jyri and Robert for their impeccable cabinetry install; and, especially, Operations Managers Steve Marco and Craig Iverson who treated me with boundless patience and kindness and went out of the way to see this project through to fruition, no matter what it took. I would not hesitate to recommend Finished Basements Plus—they are A+ all the way and the GOLD standard in outstanding customer service.
They did a very nice and quality job.
Recognized Excellence - Sara was great in accommodating changes we wanted before work began! Brian really cared about the project and quality of the work.