Serve Pro is horrible. They are not honest about the damages incurred in a house fire. They bring equipment you do not need. Leave the job they are contracted to do and go to another job and leave their equipment which you as a homeowner pay to rent. They will spend most there days standing around doing nothing and over charge you for their equipment and time. They leave a mess for you to clean up. Very poor quality of work. Would never recommend them.

Based on the experience we had with Servpro, I would not recommend them.

They bill for work not performed to the insurance companies would not have them on my property again!! Workers at First Response are very nice management and owners not so much.

As a customer of First Response Restoration Services I would highly recommend this company. Their employees were very professional, on time and did explain the procedures that had to be done in my home after the flood.

I have already.

There are some things I have to follow up on.

The water mitigation aspect of the restoration service went smoothly and clearly. We were out of state at the time & they worked with our tenants to remove the damaged aspects of the home & make it livable until repairs could be made.

Incompetance prevailed. I was at the property more often than they were checking the equipment and their faulty equipment created more problems as the restoration was progressing. Would not recommend them because they are overworked and understaffed. The top dogs need to give more support to the bottom dogs.

They completely abandoned our project, claiming that they had to put all available manpower and equipment on a big job in Klamath Falls. The manager was extremely rude. Even the employees were shocked at the way we were treated.

Stay clear of this company!!

Slow process. Still not sure what is being paid for by my insurance. Allstate Adjuster stated insulation would be replaced in the area above kitchen/dining room, Still no forsure answer of whether it is to be replaced or not.

Tore my house all up and never showed up when promised numerous times. Communication was very poor.

Terrible company! would not ever recommend.

Due to the owners lack of response to multiple phone calls and emails, I found it frustrating. He told me during our first call that I could call with any questions. I would not put any friend in the position to have this experience.

The staff was professional, courteous and friendly. I would highly recommend them to anyone who has a need for there services.

They have been great and worked with us. They had to wait on stuff to be reordered because the place they get material from was out of stock. I was very pleased.

Area Of Satisfaction

Area Of Satisfaction - I was satisfied with the responsiveness of our agent. He worked out pretty good.

Thank you so much for being so quick and thorough, and for even placing a blower under the house!

Review

Review - Thank you so much for being so quick and thorough, and for even placing a blower under the house!

Area Of Satisfaction

Area Of Satisfaction - I was satisfied with their professionalism.

I thought they were great.

Area Of Satisfaction

Area Of Satisfaction - I think the quality of the work was excellent.

Review

Review - I thought they were great.

Additional Comments

Additional Comments - I would highly recommend First Response Restoration Services.

They did a great job.

Area Of Satisfaction

Area Of Satisfaction - I was most satisfied that they handled the whole thing well. I didn't have any reason to think the insurance carrier didn't do a good job. John was the reclamation guy and did a great job. He's a good kid.

Truly appreciated First Response... They were thorough and caring in assisting in the preparation of our home’s restoration.

Area Of Satisfaction

Area Of Satisfaction - They were there for us through the completion of our claim.

Review

Review - Truly appreciated First Response... They were thorough and caring in assisting in the preparation of our home’s restoration.

Additional Comments

Additional Comments - Appreciate all who assisted us with our claim.