It's hard to leave feedback at this point. Not Mitigation Comments here: do not like having some crews here that CAN NOT carry on conversational English. Someone at ALL times should be able to carry on a conversation in fluent English. There have been 4 x 8 sheets of sheetrock on my front porch since mid April. I threw away 3 5-gallon buckets with sheetrock water in it after 8 weeks on my porch and 3 full garbage bags of removed wallpaper. Not confident I want sheetrock installed that has been out in weather for 3 months. It is covered with visqueen. Removed 2 ladders from Master Bath and put on front porch. They did remove that last week after being here 3 months on front porch.

After all the paperwork was in order, the work begun and all was done very well. The staff was very nice to work with.

They didn't finish the work. They had no interest in finishing the work. The project manager was unorganized. I wouldn't recommend them.

I do not recommend this company

I am not whole yet, there's still work to be done to reclaim my wrecked home, but FOS has been wonderful. Teams of competent workers and responsive admin came right away. Thanks for e erything.

Don Briggs the project manager was always working to move the project forward. I appreciated that.

Very helpful when most needed. Thank you.

Shane was good and went over all the problems we had. It took time to get the work done due to material shortage. He answered our calls when we called him.

They did great. It is unlikely that an insurance claim would come up in my conversation.

There was poor communication, management, office personnel attitude, and they charged the insurance company for work that they did not actually do.

Predicated upon our experience, working with multiple crews over the course of several months, we would strongly recommend First Onsite.

Estimator from DKI has supposedly been talking with my insurance company's estimator, but from what can tell nothing has happened for months.i have received no updates or information from the estimator about why there is a delay.

Great service and information about process. These two aspects are very important when under stress from a home that failed you.

they were honest and reasonable...Kept us informed the whole way

Poor communication, rude employees and very inefficient. I would never recommend this company to anyone.

Jay was very pleasent and easy to work with.

Prompt response.

My project manager was deceptive and did not make me a priority at all. His communication was poor. This continued even after I expressed my discontent to both him and his supervisor. The simple repairs my house required took more than half a year to complete. Several other houses in my neighborhood sustained similar damage to mine in the same storm and they were all back to normal within a couple of months.

They were very professsional, and they care about their clients.

MY FAMILY AND I DIDN'T DESERVE BEING TALKED TO AND TREATED SO RUDELY AS THE WAY IT WAS. JESSICA REMINDED ME THAT WE'D ALREADY CALLED BACK 4 TIMES TOO MANY. NO

Tommy Thibault was a very good construction manager. Timely answers to my calls and messages is very important, and he always promptly called back.

they are very professional and know exactly what needs to be done with water damage.

Everyone from DKI that I had co tact with was knowledgeable, kind and professional. They got the job done quickly after I had struggled with many other companies previously.

Be careful of who the subcontractors use as workers on the project.

They called me weekly to update me. They stayed in touch with me.

Very knowledgeable and respectful.

Fast response time and overall professionalism of the company and its employees.

Absolutely top-notch. Unfortunately, I have had to use their services twice (in two different locations of my house). I hope I won't have to use them again. I hope nobody has to use Complete DKI, but if you need a mold-remediation service, this is the company you want to use. Accept no others.

Answered all my questions and kept me up to date! Great customer service!

Complete DKI did a packout of the items that could be salvaged in our home following a fire. They did a great job for us. The crew and staff were efficient, thorough, kind, and answered all our questions. I would recommend Complete DKI to anyone who needed help in this area.

From the first phone call I made to this company I felt as though I was going to be dealing with a professional business. And that it what they are. Very informative of what would take place, day by day. Each one of the guys that worked in my home were no slackers! Hard workers and each one a team player. I would highly recommend DKI!

From the moment I placed the call to the time the last fan was turned off, DKI was there to assist through a very difficult time for our family. Great job by everyone involved.

The only person I was pleased with was luico

The DKI contractors were very understanding and professional. Thank you for doing a thorough job!

DKI did an excellent job at our property addressing mitigation as the result of a burst sewage line that caused sewage to back up into our bathroom through the toilet and shower. They actually helped to resolve an issue that was caused by poor performance and mitigation performed by another company. They were swift, professional, and addressed all of our concerns in a timely fashion.

Excellent people to deal with!

Great people to work with. When I called with a question, DKI either answered immediately or shortly after. Their quick response gave me confidence that they would do a great job, and they did.

The men and women servicing our kitchen problem were very courteous and considerate.

We've had two episodes of water damage in the past year and DKI has been there for us both times.

Areas Of Satisfaction

Areas Of Satisfaction - They have the equipment and the know-how but they are also very easy to work with and they communicate well.

DKI is professional and friendly to work with!

Kyler responded to my call immediately, and Phil came out within an hour on a Saturday. Phil saw that I was anxious and worried, and worked to ease my concerns while talking me through every step of the process. He's been flexible to my schedule and available when I had a question. Thank you to the whole team for doing what you do!

Areas Of Satisfaction

Areas Of Satisfaction - The complete professionalism and always promptness of Phillip Holland.

Additional Comments

Additional Comments - I was totally satisfied with their job!

I have worked with Complete DKI on several projects in the Pensacola area over the past couple of years. Every team member I have encountered from the mitigation team to the mangers have been very professional, courteous of my tenants and detail oriented in all aspects of their job. I highly recommend this team!

Areas Of Satisfaction

Areas Of Satisfaction - My project manager Tim and his crew were stellar. Great communication and follow through. Work came out wonderful. He even went out of his way to help me out despite the fact that I lived out in the middle of nowhere.

Areas Of Satisfaction

Areas Of Satisfaction - Results

I had a great experience working with DKI. My condo was damage due to flooding from the above condo. They responded very quickly to mitigating the water and damage. Everyone I spoke to or worked with was very nice and accommodating. When it came time to do the reconstruction of my condo I was pressed with a tight time frame and they were able to begin working and complete the work in a short period of time. They were very accommodating with the fact that I live out of town. I had just a few issues with the work but they fixed the problems immediately. I will use them again in the future and recommend them to anyone who needs work done.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Every aspect

Areas Of Satisfaction

Areas Of Satisfaction - Explanation of how damaged property is handled by DKI. Paperwork has been very organized and professional. I feel like they really care about doing a good job.

Prompt and courteous service. Staff is knowledgeable, and work is completed as agreed to.

Areas Of Satisfaction

Areas Of Satisfaction - The crews that came were knowledgeable in what they were doing

Additional Comments

Additional Comments - I would use DKI again I am happy with there work. Shea did and outstanding job on following up with me and making sure I was happy with the work being done. He is a true asset to DKI.

Very professional and courteous