We contracted with FRED because we wanted a company that would give us the best end result on a challenging job which was to refinish the exterior of our 30-year-old wood garage doors. As the finish on one of the doors had been damaged our objective was to have both doors appear similar in color when the work was completed.

FRED staff did a beautiful refinishing job on the door that hadn’t been damaged, and their staff put in a lot of effort on the damaged door. However, despite their efforts the appearance of the two doors is different. While one door has a rich color tone and is smooth the other door is a somewhat different (and duller) color because of the rougher wood grain.

To their credit, FRED advised us before we contracted with them (as well as during the job) that it would be difficult to achieve a match. However, we were hopeful that the coloration would be the same even if the roughness of the wood was different. In hindsight, we probably should have installed new garage doors given their age and the challenges involved.

Despite this, we still feel that FRED is a company that we will use again if we want quality work.

I think they are timely and efficient and they generally did a good job.

This company is easy to work with, understands the project, and provides excellent workmanship

I already knew of Fred through Case Design, which had done a major renovation to my home during the pandemic. I figured that for this relatively small project, sure, I’d be paying more than if I went through a handyman or the like, but I’d be getting quality service from a company with whom I felt comfortable. And yes, the sizing up and delivery of the project went well, but when a problem arose shortly after my last payment, suddenly the relationship changed, and I felt that the customer service aspect of our relationship was less than ideal. Happily, one individual with Case, the wonderful Elle Hunter, personally saw things through, and I so appreciate her doing so.

All steps in the process were well planned and executed. Professional pleasant staff and skilled workman.

Mark Fessenden is the reason I use FRED

The relatively small project took a long time to get done start to finish

Fred did work that we thought would not be done by anyone. They took our desire to make improvements that would be consistent with the 1940s age of our home.

Project manager has been very considerate and understanding. His suggestion of ideas has been very helpful.

I used FRED Home improvement because they were able to repair a broken plaster bulkhead in my garage and seamlessly repair drywall ceiling water damage. The completed work was of high quality. You cannot tell where the repairs were made.

Everyone at FRED was responsive and easy to work with, and our finished deck and deck stairs are perfect!

We’ve already been sharing our positive experiences with our friends and family.

My project was (1) a flat roof replacement and (2) repair of the underlying soffit. Regarding job (1): the roof replacement appears adequate, but there are several concerns that have yet to be addressed by FRED's roofing subcontractor. I have been told twice that the roofer would contact me, but after two months I have heard nothing. Regarding job (2): the soffit repair is excellent.

They did a great job replacing our front door

I suspect other vendors are cheaper, but I felt simpatico with Fred's ads in the Washington Post.

This was the 2nd project FRED has done in this house. Top quality craftsmen and subcontractors that can deal with almost any issue that may occur. Project manager always available snd on top of project.

FRED IS EXCELLENT

i do recommend FRED for any home improvement projects or renovations.

excellent quality work, great communications -- BRAVO!

Quality of construction was very good. Only minor issues with the design not being exactly what I had specified (but it was pretty close). Biggest issue was that it took 6 months to complete. 3 months of that time were spent waiting for a city permit, so that was not FRED's fault.

We would use them again.

Great experience with consultant. Quality work completed. Higher cost than other estimates received, but that seemed a trade-off for knowledge and reputation.

The people working at FRED are good at their jobs, but most days there was only one person on the job when two were really needed. This caused the work to go slowly and over schedule. There was an issue with the project manager because the first manager quit a few weeks before the renovations were to start, which caused a 6 week delay in the renovation start time. Some information was lost during the transfer of the project to a new manager which resulted in some work being done that was not what I wanted and it couldn't be fixed.

We have used Fred 7 times now. It's so easy to get skilled contractors to do our jobs.

The team at Fred Improvement has helped me with several projects - all done superbly!!!