They provided excellent service.
Generally very good results. I expected Goodall to be the top-shelf pool contractor and equipment supplier in the area. Their concrete sub-contractor has some serious issues.
They were easy to deal with, they got back quickly, and called before coming out. I knew what was going on.
Recent work has seemed rushed and communication has been greatly lessened from previous interactions. Follow-up calls for clean up and/or details that were not handled correctly were too frequent, especially for the money being spent.
The Goodall is best in class.
The service has been top notch.
We purchased our pool from Goodall 32 years ago. I would recommend them to anyone who wants a pool or already has one that needs serviced. Everyone is friendly and very knowledgeable.
Our pool was just installed in August 2021 so we haven't gotten to use it very much. But our Goodall Pool experience was great. We put our deposit down a year ago and with expert planning they delivered and installed our pool within one week of the estimated time frame. Even with all the delays going on in the world, they had all of the pool parts and equipment and the extra options we ordered. Everyone we interacted with was professional, friendly, and went out of their way to assist us with all of our questions and concerns. And we had a lot of questions and concerns being first time pool owners.
We did a lot of research before selecting Goodall Pools. They did not let us down and we would highly recommend them to anyone looking to have an inground pool added to their home. Cost, project management and service were all above our expectations.
Every person we dealt with was competent and respectful and promptly responsive.
We have had great experience with Goodall. Everything you said you were going to do happen. We could not be happier with our pool. Should have done it sooner.
I would recommend Goodall to anyone considering putting in a pool. From the initial consultation through the design and final project, Goodall was very easy to work with and clearly displayed the professionalism and expertise that sets them apart from competitors in the region. The whole process was easy, quick and the end result is a dream come true. Goodall helped turn our vision of a complete backyard oasis into a reality.
Recognized Excellence - Ed was exceptional.
Areas Of Satisfaction - They exceeded my expectations in final construction and results.
Additional Comments - The quality of work was exceptional. The employees were exceptionally cooperative and professional.
Recognized Excellence - Tim and Jason (installer)
Areas Of Satisfaction - Organization and explanation of steps.
I have relied on Goodall for service and Bioguard products for over 30 years . They were the original pool installer followed by equipment upgrades and major pool renovation. No problems. No complaints.
Recognized Excellence - Kristel Kiner for liner replacement guidance. She also handled documents for me regarding an insurance claim I had for winter cover damage. I thank her.
The process to install our fiberglass pool was made easy by Goodall. Having never owned a pool before we had lots of questions. Excellent communication and transparency as well as willingness to keep up with our minor design changes was appreciated. We would definitely recommend Goodall.
Recognized Excellence - Tim Callahan was awesome. From the sale, design changes and communications to the completion. He answered every email text and phone call promptly. Pleasure to work with. Lisa Cervantes was also extremely helpful and responsive with questions and scheduling. Pleasure to work with.
Recognized Excellence - George did a great job building our pool. Louis gave good instruction on how to care for the pool. Dan has been great with weekly pool cleanings!
Areas Of Satisfaction - Tim Callahan did a great job managing the building of our pool and answering all of our questions.
Recognized Excellence - Dan Indirbitzen
Recognized Excellence - I would recognize Dan Inderbitzen.
Areas Of Satisfaction - Their scheduling exceeded my expectations. They pushed me up a bit. With a fiber glass pool, it is a little quicker. The fence got delayed.
Additional Comments - I had to contact service after the fact a couple times and they were reasonable and responsive.
Recognized Excellence - Very Professional
Recognized Excellence - Jason Luis Lisa
They were very professional and were fantastic at taking care of any little thing that came up.
From the very start of the the project ,Starting with the salesperson ,all the way to the end ,We are talking top rated , I'm a contractor by trade , These guys are good!
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