Professional doesn’t begin to describe what it was like working with Heartland. Worry free major remodel finished on schedule, on budget. Any minor issues (and I emphasize minor) were immediately addressed.

Great experience and solid work! Will use this company again for our next project!

Very happy with the process, time-line, workmanship, and outcome.

I would highly recommend Heartland Design and Remodeling to anyone looking for a quality bathroom remodeling company. They did an excellent job and exceeded our expectations. Our master bathroom is now my favorite room in the house. Thank you, Heartland Design and Remodeling!

We have had two excellent renovation experiences with Heartland. For our first one, we chose Heartland after interviewing a number of local companies. For that project, they remodeled our master bed/bath and added a portico to our front door. We were so satisfied with that experience and quality, that we did a kitchen renovation with them too. We recommended them to a good friend who also contracted with them for a major renovation which is underway. We have only positive things to say about our experience with Heartland - from scoping and design through construction and finishing, we found them reliable, reasonable, and high quality. Through great communication and close engagement we were able to easily work through any unforeseen events (e.g. inspection hiccups, supply chain shortages, schedule flexes). It takes patience and attention to detail on both sides, and we got that from the Heartland team. We would use them again if we had more projects!

Ably managed a multi-level renovation project, through multiple obstacles, and resulted in overall outstanding product on-time.

The sales person sold us on the “experience”

Heartland Design and Remodeling is efficient from the planning stage through to the completion of the job. They do a job well done, and everything went as anticipated.

We found out the hard way that they back their subcontractors but not their clients.

I always recommend NVS. They do great work, and won’t finish until you are totally happy with the work. I do tell people they are sometimes a little pricey, but I have learned it’s worth the extra price. You definitely get what you pay for. Will definitely use them again.

NVS was great to work with from the start of our project until the end!

Great company to work with...will definitely use them in the future!

Start to finish, we had a great experience with NVS. Everyone was responsive and detail-oriented. When we did encounter some "hiccups," the NVS team responded quickly and professionally. I highly recommend!

NVS did a great job with my project. Professional, knowledgeable, responsive & friendly. All things you want in a builder!

We were glad that we picked NVS. They were able to do the complete job with a project manager on site. I only had to deal with one person. It made this whole renovation project much easier for me.

This was our first remodeling experience and NVS provided a very seamless process. From design to construction, we were provided with great communication and guidance.

The entire experience from Day 1 to finished kitchen was outstanding.

We recommended NVS to a coworker.

We have been a repeat client over the years. NVS redid our bathrooms and a kitchen at our prior home. This time -- as always -- the work was great but we really felt that noone was really managing the process, advocating for our interests, overseeing progress, or communicating with us proactively on an ongoing basis. This was very disappointing and has us questioning if in fact we'd recommend NVS. I want to note that we more than understand logistics issues, etc.; this went far beyond that.

I consider NVS the "gold standard" of kitchen/bath and other home renovation projects. I have done five projects with them. I know they will make everything right and "go the extra mile" to do so. I scheduled the last couple of projects for when I planned to be out of town and we communicated by phone and email. I knew they would let me know if anything unexpected came up.

This was the third remodeling project that NVS did for us. Everything went smoothly and according to schedule. I have recommended them to anyone I know that is considering a remodel project.

I added constructive feedback to the rest of this survey and it wont allow me to submit it until I add narrative text to this question.

I am very happy with the renovation. You had one person, Ali, manage the whole renovation, was here each day and it went very well.

-Caulk in the kitchen continues to fail. About to be replaced for the third time.
-Dishwasher was never installed correctly. Door does not close properly. Door seals have been replaced twice.
-Drawer faces in our island have defects or poor craftsmanship. All drawer fronts have four nail pop like protrusions, as if something was nailed from inside the drawer into the drawer front.
-Paint had to redo and does not match original. Had to pay to have the bedroom repainted because the touchups did not match.
-I have pictures and video.
-Work was done in, Alexandria, VA.

Our Lead Contractor, Dave, was wonderful to work with. He made sure that the work was top quality, the house was kept in order, and we were happy throughout the process.

It's an excellent company, and we were well satisfied.

Excellent job by NVS on our basement remodel. It looks great and the quality of the material and workmanship was amazing.

Our experience with NVSKB was outstanding from start to finish. When contracting services for major work in your home, you want to have a sense of confidence that you're working with a company with integrity as well professionalism. We found that with NVSKB. Their goal was to make sure we were pleased with the results.

This is our fourth contract with NVS, and each time we are just as happy as before. They are a pleasure to work with and their finish carpenter is the best in the industry.

100% satisfied, great work and even greater people at NVS. We endorse and recommend them wholeheartedly.

NVS Kitchen and Bath exceeded our expectations.

We will definitely consider NVS for any future work on our house.

The NVS team working on our Kitchen remodel from design to completion were exceptional from start to finish. We would definitely recommend them and will use again on future projects.

My sales consultant Ross is amazing; and the lead carpenter, Drew is phenomenal. I'm happy. Brian and Carlos are good too.

Working with NVS for our two bathroom remodels was a breeze. I appreciated their professional approach from sales, design, contract and project completion. There were no surprises. The whole project went very smoothly, according to plan and within contract budget. Ford Hale was our sales consultant. He was very thorough and put me at ease explaining how NVS does business. He was always responsive and even stopped by a couple of times to check on things once our project got started. Brian Arrington was our day to day project manager and he was excellent. We were not home for the first two weeks of the project but felt very comfortable having him there. He communicated promptly via text or phone call whenever questions arose. He skillfully managed scheduling all of the subcontractors and was even able to do the flooring work himself to save on cost. I would definitely work with NVS again. Great experience!

Recognized Excellence

Recognized Excellence - Brian Arrington was an excellent project manager. He was respectful, trustworthy, gave sound advice and was just a joy to have around.

Areas For Improvement

Areas For Improvement - I should have paid more attention to where the light switches were going in the master bath, and what lights those switches controlled. We had to make a last minute change once the electricians showed up and it meant tearing up some finished drywall to run another line for a switch, but the change is acceptable.

Areas Of Satisfaction

Areas Of Satisfaction - Everything was completed to my expectations. The painting and tile work are beautiful and the attention to detail is outstanding.

Additional Comments

Additional Comments - Working with NVS was a breeze. I appreciated their professional approach from sales, to contract and to project completion. Everything went according to plan and estimate.

This is the 2nd time I've used them. Both times they have done a great job.

Additional Comments

Additional Comments - It was very pleasant and I would use them again.

We love the staff at NVS. We had our kitchen remodeled ten years ago and called them back to remodel the bathrooms. They listened to what we wanted, and made great suggestions. The work was timely and done well. Our lead contractor, Drew did lovely work and was a pleasure to deal with every day.

Recognized Excellence

Recognized Excellence - Everyone on our team - Nan Knisley who handled the sale and interior design, Alison Martin who drew up the design and Drew Hernandez the lead carpenter were wonderful to work with.

Areas Of Satisfaction

Areas Of Satisfaction - As I said we had already used them for our kitchen, and loved their work then. They are a first class company. We have recommended them to many friends.

NVS exceeded all our expectations! Wonderful to work with and such a beautiful result!

Recognized Excellence

Recognized Excellence - Tony, our project manager was excellent. You could set your watch by his arrival each morning! He made sure everything was perfect.

Additional Comments

Additional Comments - It was a pleasure working with all of the members of the NVS team!

We enjoyed working with NVS. We had never gone through this type of renovation so we really had to lean on their expertise. Our project manager was the strongest team member and we had to really rely on him for any situations where we had questions. He has been great with the follow through as well. We love our new kitchen- it's functional and stylish which is what we wanted!

Areas Of Satisfaction

Areas Of Satisfaction - Overall they are a great company and we enjoyed working with them on this project. they had to work through challenges related to the pandemic as well and so we were glad we were able to keep the project moving. I will say we have had a couple things after the project done and Casey has always been available to help and stop by and make sure our problems were resolved.

Exceptional bath designer/builder. Superior quality, very competitive cost, completed all work on schedule and safely.

Recognized Excellence

Recognized Excellence - Glen Miracle (President), Casey Saunders (PM), and Dave Harris (Lead Carpenter) were absolutely awesome!

Areas For Improvement

Areas For Improvement - None. All areas exceeded our expectations.

Additional Comments

Additional Comments - NVS sets the 'high bar' for top-notch Bath designers and builders.

Quality work, great customer service, very good communication throughout the process, problem resolution was quick and handled professionally. My experience working with Dawn, John and Mike and there team members was stressless ….they made having a renovation easy and enjoyable!!! All the different craftsmen were highly qualified, courteous and their work was quality.

Extremely reliable, dependable, and they do excellent work.

NVS is a superb company and they have very highly qualified people working there who are courteous, thorough, and creative. I definitely had a great experience having worked with the remodeling of our house.

I cannot recommend NVS highly enough. I have done four projects with them. I know that everything will be done right, and they are excellent about communicating along the way. For example, if an agreed upon piece of material (e.g., bathroom tile) is not available, they will recommend a good alternative.

Excellent experience from beginning to end., Complete renovation of kitchen, bath and exterior of home (trim, siding, windows, roof).

Recognized Excellence

Recognized Excellence - Everyone that “touched” us. Dave, Jessica, Casey, Todd,all of the service partners, the experts at the tile store, granite place, Ferguson.

Additional Comments

Additional Comments - I have recommended NVS to 2 other potential clients.

NVS does an outstanding job, uses high quality products as well as very competent employees.

Expertise

Expertise - NVS built our kitchen 11 years ago, and it is gorgeous today, only because they rebuilt it this spring after it was severely damaged by a broken water pipe.

Lead Carpenter

Lead Carpenter - Sean, their lead carpenter, is an architect, so he had a thorough understanding of what needed to be done.

Areas For Improvement

Areas For Improvement - They did not fall short in any area.

Areas Of Satisfaction

Areas Of Satisfaction - They all did a superb job.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations with their on-site people.

This is the third project I've had NVS Kitchen and Bath do in my house and it turned out beautifully. Enjoyed working with the team who is personable and professional. All issues were addressed and resolved.

Expertise

Expertise - NVS knows how to work on townhouses and smaller houses.

Salesperson Accessibility

Salesperson Accessibility - Dave Paccassi was great about staying in touch and was understanding when a family emergency caused us to push back the project.

Design Process

Design Process - I've worked with Alison on all the projects in my house and always appreciate her perspective and opinion on color and material choices. She listens to what I'd like to do with the space and then makes the appropriate suggestions.

Lead Carpenter

Lead Carpenter - Dave Harris was wonderful to work with. He explained what was happening at every stage of the project and was happy to answer questions.

Recognized Excellence

Recognized Excellence - Dave Harris was the lead carpenter and he keep us on schedule and made any adjustments that needed to be made to coordinate the various trades. The painters were great. They worked on a Saturday so the project could remain on schedule.