With many people having roof damage from this storm, I feel it is necessary to let you all know *DO NOT USE HOLLOWAY ROOFING* I had the worst experience with them and was treated worse by them than ANY company I have EVER done business with. I paid them $10k up front for my roof replacement in 2018. After 2 months, they finally came out and did the roof in 1 day (but not the chimney cap). The workers left an absolute mess! They left all my patio furniture out in the yard, left their Styrofoam cups from tom thumb all over the porch and yard, someone stuck their chewing gum on my hand rail, and they left shingles and nails EVERYWHERE. All 4 of my lawnmower tires were popped and had to be replaced, I had to repair 3 of my vehicle tires, and I had to pay to repair one of my neighbor's tires. A week (at least) after they put my roof on, they came out to put the chimney cap on. When I got home, my chimney was a different color than the rest of my house, which I assumed they were still planning on finishing, but apparently not. I got a bill for $650 in the mail and immediately called and told them I wouldn't pay this until my yard was cleaned up and my chimney was the right color and was told my sales rep, Cory, was getting married that weekend and would call me back. No phone call, ever, and I honestly let it slip for a bit because I got back into the grind of life and forgot. Cory shows up to MY PLACE OF BUSINESS and tells my boss that "I have a problem paying my bills." I was so upset and embarrassed. Not one phone call to me, not one email, not a letter in the mail, heck he could have come and nailed something to the door, he knew where I lived, but no he went to my WORK. The most unprofessional thing I have ever seen. When I explained to him I hadn't paid because of the issues, he demeaned me by asking if I "knew they were roofing nails, because most women don't know what roofing nails look like." That is a direct quote... So I explained to him that yes, my womanhood has not made me so stupid that I don't know what roofing nails are and then told him about the chimney. He told me if I wanted my chimney repainted it was EXTRA. Had I been informed of this up front, I wouldn't have been so upset, but I expected after almost $11k that my roof (including my chimney) would look better than before. His response? "Its like when you buy a boat, you don't expect the trailer to come for free." OK, but if I take my boat to be repaired, I expect it to come back THE SAME COLOR. His response again? "Go buy all the products, supplies, and paint and I'll send someone out to paint it for you." I was so mad that I literally never wanted to see him again. I offered to pay him half of what the balance was that was left so I could have the last bit of that money to make the repairs for their crappy workmanship and he agreed. Then, AFTER I PAID, he sent me a letter saying he removed the warranty from my roof for non payment.
When the storm blew through this week, my BRAND NEW ROOF, with NO WARRANTY, because of a horrible company LEAKED.
Take my experience as you will, but just know, you will be overcharged, underserviced, and if you are a woman, treated like you either don't exist or are too stupid for them to talk to.
Be safe and please look elsewhere for your roofing needs!

I was very happy with them. I didn't even know they were here but I appreciated the work they did.

Hollow Roofing was extremely professional from giving the original estimate, to installation and payments. They offered multiple options and upgrades. Their foreman left our home extremely clean and they all went above and beyond.

Quality Of Workmanship

Quality Of Workmanship - They cleaned up after themselves and the roof repair was done really well.

Problem Resolution

Problem Resolution - I didn't have any problems at all.

Schedule

Schedule - They really worked me in to make sure it was done in a few days.

Value

Value - I thought it was a little high, but I don't really know what roofing usually costs.

Areas Of Satisfaction

Areas Of Satisfaction - They did a great job overall. They are excellent as far as bringing things up to code and repairing deficiencies from previous repairs.

Recognized Excellence

Recognized Excellence - Eric did a great job at fixing the deficiencies from the previous roofing job.

Areas Of Satisfaction

Areas Of Satisfaction - I am most satisfied with their responsiveness.

Recognized Excellence

Recognized Excellence - I would like to recognize the woman in the office that corresponded with me by email she was prompt and professional.

For fixing a leak they are quick and responsive, which if you have a leaky roof, that's important.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the quality, and the work ethic of the youngman who did the work. He was an impressive young fella.

Recognized Excellence

Recognized Excellence - I would like to recognize the technician who came out for exceptional service.

The cost of repair did not come close to matching the quality of workmanship I received.

I would recommend Holloway Roofing Unlimited. Even though there were minor problems, they were all addressed.

I needed a small roof repair. Holloway gave me a timely proposal, di the work on the scheduled day, and did a good job on the repair. I am totally satisfied.

outstanding

Good work at a far price.

I would use them again.

They did a fine job. They are professional and efficient.

I have used them in the past a few times and I have always found them to be satisfactory.

Holloway Roofing Unlimited Inc is very well qualified. They know their business and fix things. They're good.

Good job for a fair price, however, it took 5 weeks for them to fix a piece of eave metal that was not installed correctly.

Holloway Roofing went above and beyond to respond to my roof requirements as I was selling a house. I would highly recommend their services.

Areas Of Satisfaction

Areas Of Satisfaction - They understood what I needed and when they had a chance, they exceeded my expectations by completing the work before the sale closing.

Additional Comments

Additional Comments - Thank you so much for working me into your busy schedule early!

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the timeliness and getting it done properly.

Recognized Excellence

Recognized Excellence - I would like to recognize Megan in the office for her exceptional service. She did a phenomenal job staying in touch.

Areas For Improvement

Areas For Improvement - HR exceeded all my expectations

Areas Of Satisfaction

Areas Of Satisfaction - The quality of the work was outstanding

Current Referrals

Current Referrals - Not currently but I will certainly recommend HR in the future

Recognized Excellence

Recognized Excellence - Louis, Cory the ladies in the office (even the bears fan)Lalo leads a great crewBasically the entire team was outstanding

Additional Comments

Additional Comments - Thanks

Poor workmanship. Not satisfied.

Great team! Excellent workmanship. Came when scheduled even in cold, rain, and wind! They completed the entire job in less than 2 days. I highly recommend!

Areas Of Satisfaction

Areas Of Satisfaction - Quick work and price!

Current Referrals

Current Referrals - I have given your name to people who may need your services in the years to come.

Recognized Excellence

Recognized Excellence - The entire team

Already have!

Contractor Knowledge

Contractor Knowledge - Explained choices and allowed upgrading.

Installation Crew

Installation Crew - Unbelievable at the teamwork, craftsmanship, and professionalism of our project. Most noted was care around our landscape and thorough clean up. Fantastic!

Quality Of Materials

Quality Of Materials - Top shelf for our 20 yr. old townhouse. If we build new Holloway would be our number one choice.

Clean & Safe

Clean & Safe - Beyong belief. The neighbors are still picking up debris from their job three months earlier. I've not found anything other than bits and pieces as I planr in my flowerbeds. No problems.

Work Done Right

Work Done Right - 45+ years in const. impressed me with Holloway's methods. Not one complaint from this owner.

Problem Resolution

Problem Resolution - I am sure if/when an issue would need attention our warranty would cover it. I trust Holloway.

Schedule

Schedule - Weather in winter was allowed for which we completely understood and had no problem with timing. Cory was good to his word from the beginning.

Value Received

Value Received - Same materials with a much better crew than neighbor's at $2,000 better bid.

Likely To Recommend

Likely To Recommend - Already have!

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - The guys on the roof were incredible as a team. Really impressive.

Current Referrals

Current Referrals - Holloway has done numerous jobs on our street. When people stop and ask I give thumbs up for Holloway.

Recognized Excellence

Recognized Excellence - From girls in the office, loaders, roofers, clean up crew....and Cory. Top notch all!

Additional Comments

Additional Comments - Couldn't be more pleased with my 45+ years in the construction business. Holloway was as good as can be. We are VERY pleased with our project!

Holloway Roofing provided exceptional service throughout the whole process. They provide a good value for the money, communicate every step of the process and left the site as clean as before they started.

Communication

Communication - Mark did an outstanding job of communicating with me throughout the whole process.

Work Done Right

Work Done Right - I had one small issue, but it was resolved the very next day.

Schedule

Schedule - Originally was quoted about 2-3 weeks to start but ended up being about 6 weeks due to weather and delays on other jobs. Once they scheduled the start date, they were spot on and communicated progress everyday.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Communication and value for the money are exceptional.

Current Referrals

Current Referrals - Not at this time but will definitely refer anyone I know looking for these type of services.

Recognized Excellence

Recognized Excellence - Mark did a great job in communicating throughout the whole process keeping us informed and providing comfort that Holloway Roofing was professional and getting the job done.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with Lewis and his professionalism. He always got back to me in a timely manner.

Recognized Excellence

Recognized Excellence - I would like to recognize Lewis and my installers for their exceptional service. They kept things completely clean and you could not even tell they were here.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with everything I said a 4 on plus their estimator who came out. He was very professional and respectful, as was another staff who they called for consultation. They were careful, patient, respectful and friendly when explaining things to me. They made sure I was comfortable and satisfied in their explanations.

Recognized Excellence

Recognized Excellence - I would like to recognize Lewis P, the estimator, and the team of two who worked on the roof. They were all professional, worked well together and are efficient. There was no horsing around or joking around.

Areas For Improvement

Areas For Improvement - They met every expectation.

Do the job right the first time. Don't charge people extra after already quoting them a price.

The person that showed up for the job was (in the words of the tenants) a guy who looked like was a drug addict. His exact words were, "I'm just replacing the boots like they told me to." They being Holloway Roofing. So I'm not entirely sure the repair person was an actual employee of the company or just a guy needing some cash. Easy job, I get it, but a professional would be nice being it cost over $500.

Areas For Improvement

Areas For Improvement - Just the person they sent out to do the work. When you pull off a boot, do you not have eyes on the material under it? I've replaced boots and in my experience you can. So why was the damage that had to be visible upon removal of the boot reported to Holloway or us?

Areas Of Satisfaction

Areas Of Satisfaction - Being able to have a conversation and not point fingers or blame. The roof leaked in one area and when the repair was complete it started leaking in another. But that new area was a spot where much older damage was visible. We did not know the damage from a previous leak was there and had been there for a very long time.

Current Referrals

Current Referrals - Not currently. I have referred you to others in the past and will do so in the future.

Recognized Excellence

Recognized Excellence - Greg, for talking and not jumping on a box trying to blame.

Additional Comments

Additional Comments - Thank you!

Very professional. Would recommend to any of my friends.

The company did an overall great job. I have used them more than once and they alway do a nice job.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the overall quality.

I'm very happy with my roof and the work!

The crew was very prompt. The Company also was very quick to provide me with estimates. The crew was very good about continuing to put on my roof despite all the rain and bad weather.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the promptness and the quickness of the crew. The installation crew was very friendly and trustworthy.

Recognized Excellence

Recognized Excellence - Trey and MarkInstallation Crew Leader

Areas Of Satisfaction

Areas Of Satisfaction - Service was timely and professional

Recognized Excellence

Recognized Excellence - Louis Palanek

Areas Of Satisfaction

Areas Of Satisfaction - On site estimate and evaluation, timely and informative responses to inquiries from customer service,and professional and courteous repairman/installer(5 star employee)!

Current Referrals

Current Referrals - Not at this time, but will definitely recommend

Recognized Excellence

Recognized Excellence - Repairman,again,highest quality installation!

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied because I felt like they did a quality job. They assessed what needed to be fixed and they did it well.

Recognized Excellence

Recognized Excellence - I would like to recognize Louis, he did our work.

Additional Comments

Additional Comments - They did a great job.

Additional Comments

Additional Comments - Everything was great. They did a great job

Areas For Improvement

Areas For Improvement - We received several quotes from roofing companies to do the work on our home. We went with Holloway Roofing because they were most affordable. However, while everyone else could schedule and do the work within one week, we had to wait 4 weeks for someone to repair our roof through HR. When the day finally came, they canceled and had to reschedule for another day. There were 5-6 nails left on the ground after work was completed.

Areas Of Satisfaction

Areas Of Satisfaction - The entire staff was very polite and friendly. The gentleman who completed the work on our roof was also nice and worked quickly. The roof repair looks great.

I could not be more satisfied with the job that Holloway Roofing did for us. Everything was well-organized from the prompt arrival of the materials to the early commencement of the job with the whole team ready to go. Their crew showed up very early in the morning and nearly finished the entire job in one day. I used Holloway based on the positive impression they made on my father when they did his house earlier in the year and I was not disappointed. I will highly recommend your company if asked.

Areas For Improvement

Areas For Improvement - The schedule irritated me but I can understand that it was out of their control with the weather.

Areas Of Satisfaction

Areas Of Satisfaction - I was very impressed whit the way they answered my questioned and made a point to talk to me and explain everything and how it was going to work out.

Recognized Excellence

Recognized Excellence - I liked the way Marissa dealt with me and the estimator was great too.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the total job.

Areas For Improvement

Areas For Improvement - None at all.

Areas Of Satisfaction

Areas Of Satisfaction - They came to do an estimate right away, set a date and kept it. They are knowledgable, skilled and friendly, fixed the problem the first time, after I'd had 3 other people come out and not fix it, or come back to do the work. They are reliable!

Recognized Excellence

Recognized Excellence - Greg came out and said what he thought the problem was, and he was right. The man doing the job, I forgot his name was skilled, quick and organized, got the job done and did a great job. Thanks to everyone there.

Areas Of Satisfaction

Areas Of Satisfaction - Quality of work.

Recognized Excellence

Recognized Excellence - The person who completed my job. Worked hard and keep me informed of his progress.

Areas Of Satisfaction

Areas Of Satisfaction - Effective communication

Additional Comments

Additional Comments - The problem with my roof needed chasing. Holloway roof came out repeatedly until the problem was fixed. Thank you guys very much

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the quality.

Additional Comments

Additional Comments - I had no issues with them. They get high marks in all areas.

Holloway does a professional job and meets their commitments.

extremely satisfied !