Be careful dealing with this company. The salesman who called on me and gave me an estimate had all the Home Genius materials to show me and explained how they were going to install the new roof. The roof was installed like he told me it would be. He had the Home Genius contract and submitted it to Home Genius. The day they installed my roof, they didn't acknowledge even knowing my salesman and he didn't work for them. How did he have the materials and contract and submit the down payment and contract to Home Genius, plus the knowledge of the procedure if he didn't work for them. Check it out thoroughly if you are going to use them for a service. Pretty high priced and high pressure.

Very good contractors...

Not at all! My house is still not fixed correctly. On top of the leak I am now stressed with paying for work that NO ONE will respond to. The roof is worse than my previous roof. I have leaking in my hallway.

I have already told several of my friends about Home Genius Exteriors if they are looking to get work done.

I was very impressed about the way they performed. They were the foreman was checking on all the time taking pictures showing what they were doing. I’m glad I chose your company job very well done

My personal experience felt middle of the road. Not particularly exceptional enough to recommend.

Yes I would recommend Home Genius to a friend
Because I am very pleased with the results and quality of the product and workmanship

Install crew was on time and obviously knew what they were doing. Job finished same day.

I would caution someone to look out for poor work-site preparation and clean-up.

Very efficient

They have multiple options and sources for materials with competitive pricing.

I strongly recommend Home Genius Exteriors for your roofing job. They are "roofing geniuses".

Poor customer service

Yes

All the professionals I met were very knowledgeable and responded to my questions with courtesy.

N/A

I enjoyed the company was not trying to make a sale. Gave information to make decision no pressure.

They were friendly, courteous and professional

The company was a joy to work with - responsive, diligent, and informative. Kept us informed at every step. and had the most competitive price.

The Roof and siding project went very well. Everything was completed and cleaned up.

I was not happy about coming home and being told that one of the workers foot went through the ceiling of my house and the truck that bought the supplies for the roof but a crack in my driveway after working all day had to come home to that I was very upset because when I left home things were ok.

Roof was completed quickly and I am satisfied, however, sales person did not encourage me to contact my insurance and it turns out I probably should have. He said you can call if you want but they probably won't pay for it. Price was a fair retail price but I am finding cheaper now.

Business did not clearly convey information to me during the process. A selling point during the sales brief was the ability to track the status of the roof with online photos. These were not available during the install or only available sporadically. The crew worked past dark -- would have preferred they return the following day to complete the job without a rush. The crew removed gutters and the business did not follow up with me to explain their removal; they did not provide an estimate I requested to replace the gutters when I asked. Numerous reps meant that I was often redirected to contact another person to address a question or issue.

This is a great company very professional. I highly recommend this company to anyone who is interested in getting a new roof or repair.

Roof looks wonderful, crew did excellent job, including cleaning area around the house when done.

The roof replacement work appears to have been done correctly.

I was not home during the installation

I am pleased with the customer service that I received from Home Genius.

Good job

Roof leak occurred following install (2-weeks after). My I Insurance company had to intervened to repair as HG unable to locate issue.

Every aspect of working with Home Genius Exteriors has been more than satisfactory. The new roof is beautiful. Looking forward to our new siding and gutters coming soon!

Smooth and easy transaction followed by excellent workmanship! Professional and very courteous through the process!

I holy recommend this Company to do your Roofing and downspouts they did an excellent job!!!

Felt pressured to accept sliding glass door that was unacceptable to us.

Excellent installation experience.

Your sales guy was full of shit. We were charged $1500 for drywall replacement and painting. No drywall was replaced or painted.

know one has brought our warranity certification

We had a leak in the roof from storm damage. The sales guy came in and promised us that they'd do a much better job than the company that replaced our roof only 10 years ago. They replaced 2 pieces of underlayment, but not the one that had 5 leaks in it that started this entire thing off. We were told they'd be replacing some drywall inside that had water damage. No drywall was replaced. They sprayed with Kilz and spackled it back together and still charged us $1500+ for a very small amount of work.I would not recommend them to anyone. I feel there was quite a bit of bait and switch between what the salesman promised and what was completed.

We had six quotes for our new roof and while not the cheapest, HGE was very competitive. We loved the expertise and knowledge that the estimator, Darian, brought with her. Our project manager, Jamie, was very responsive to questions we had after signing. The site supervisor, AJ, was incredibly communicative with us during the actual work.HGE promised us a "better experience" than other companies and we honestly feel they delivered.

No complaints at all. While on the pricy side, they were still more affordable than other top-end companies by far and I got what I paid for. I would easily recommend them to anyone who asked.

Great job on the roofing, but stay away from getting glass doors & windows through this company! Nothing but problems there.

From start to finish the crew and staff were very professional. Jimmy Holm inspected the roof and attic, thoroughly explained the products that would be used, the installation process and assisted me in acquiring the financing that would meet my needs. Jamie DePaul, project coordinator, kept me informed of the project schedule and when work could start. The project manage, AJ Meyer let me know when the crew was going to arrive and kept in touch with the crew to monitor progress. Photos were also taken during the roof removal, installation and completion. As recommended by Willy, the crew chief, that additional plywood was recommended. AJ immediately called me to discuss how I wanted to proceed. I agreed to the recommendation and work continued. I was not a surprise with the recommendation since my house is almost 60 years old. AJ also came to my house while the crew was working and upon completion. The Willyâ s crew was wonderful. They were very mindful around all of my gardens. After they had completed the clean up, you couldnâ t even tell five men had been hauling, stripping old roofing, hammering, etc.! The roof looks great. It is also quieter inside.

Although I told the salesperson twice that my roof had two layers of shingles, the contract was written for one layer of shingles to be removed. Only after the job was completed, I was visited by a gentleman that tried to charge me more for the extra layer of shingles. I refused to pay.

Slick salesmen, what else do you need?

everyone was very friendly and helpful. any issues that arose were addressed immediately and professionally. they were very good about keeping me informed & updated about the job

The install team was great. Showed up on time and cleaned up the area. Had a problem with some shingles marks on the siding. The manager came the next day and took care of them.

National Service Group Inc - MD Home Genius Exteriors is an organized and well-detailed company. They are a good company to work with.

They were very professional, very courteous, and very helpful. 

They were beyond quick. It was a wonderful experience.

I have recommended them to a friend.