did a good job, took care of any issues promptly, are more expensive than local contractors

High pressure sales... I advised salesperson this was an estate owned by three people and I was one of three.
The salesperson didn't adhear to a word a I said.. After 5 hours, we were well on our way to signing a contract, much to my disapproval.

I have had some problems.

Home Genius are true Professionals. They are Customer Service oriented.

We had already dealt with one other company that we cancelled on because it was too expensive. When the salesman from Home Genius came, he quoted us a bit more than the other company. I told him that we could not do that. We liked their ideas, but we could not afford it. There was a lot of negotiation between the salesperson and his people. They came down with a number that was not quite what I wanted, but it was significantly lower. It was about $5,000 lower. So much time had been spent during all this. It was a harrowing process, and I just said yes and agreed to the deal. The day they came to do the work, something horribly shocking happened. They tore off the old roof to find the structure did not meet code, so there was an unforeseen cost. It brought it up to exactly the amount that we were quoted in the beginning. I told them that the roof the looks great, and I'm happy with the vent they put in, but I can't recommend them freely. I can't feel good about that extra $5,000. I feel like I should have known it was at least a possibility. My husband thought we were paying for it all to be done. He blames himself too for not looking at the contract. He really thought he and were on the salesman on the page. Other than that, happy with workmanship. They got it done quickly. So far, it has been good. We have had some storms, and everything seems good.

Home Genius Exteriors is one of the most professional companies I have dealt with on my home.

Exelent job

Salesman was Amazon very personable. After job was finished. One would answer me !!!

These guys showed up on one of the hottest days of the summer and worked until the job was done. They cleaned up everything before they left. Very polite

Required input

Would not recommend this company. Had siding and gutters replaced. Installers were difficult to work with since none of them spoke English. They left scraps and nails everywhere and didn’t do any cleanup for the first three days. I’m still finding nails in my driveway, on sidewalks and in my lawn and bushes. They ripped 12 window screens (which did get repaired), covered my dryer vent with siding, and broke a 6” chunk of stucco which they tried to repair by covering it up with flashing and siding.
Though the work was eventually completed, things were never done right the first time.

Everyone was professional and courteous the roof installation crew completed the job in a timely manner and clean up was great

excellent communication from all involved: sales staff, installation team and office staff.

Complete great job. from Start to completion.

The guys did a great job installing brand new windows on my 1940's home! I really loved working with Home Genius Exteriors, they made the process so easy.

Customer service is poor.

Communication with office staff was really bad

The process was a bit clunky with all the handoffs and the workers were not careful as they damaged several bushes and a landscaping light.

There were scratch marks on my walkways front and back which they did try to remove and my driveway light was broken which they did replace and I have a broken storm window which I need to replace.

Strong workmanship by arriving at 6AM through 6PM all two days. Very courteous workers who took care not to damage property. All showed respect to me and my wife as homeowners.

My roof was replaced in October,

Please see my response at the end of the survey.

Not a smooth roof

Salesman stated that a Supervisor would be onsite for the entire process, which was not the case. Salesman also said that Home Genius did not subcontract any of the work. Not sure if that was the case as none of the actual roofers spoke English. Despite this, the workmanship was good and team worked quickly.

Quality products used, great workmanship and warranties on both product and workmanship. The roof install was so fast!! Starting at 8am and cleanup done by 4:30pm. Pretty incredible process.

I would recomend you for window replacement.

The job was supposed to take 3 days.
They didn't finish the job, and " ghosted" us for 2 weeks when I tried calling them to find out when they were going to finish the job.
They did eventually finish the job. After we posted a complaint to the BBB.. ( Then ask us to remove the complaint because it would affect the supervisor's chance at getting a promotion)
The roof to the basement entrances was done very sloppily, and left a gap , leaving wood exposed which we will have to fix .
Also, we are still cleaning up slate pieces
from the roofs, metal bits from the gutters, and 2 coils of roofing nails, plus single nails ( most of which was either on the driveway or out in the open)
Some of thee shingles are uneven with the pieces next to them.
They were careless with where they were throwing the stuff from the roofs causing damage to the deck railing, and hitting the air conditioner ( the latter of which we haven't had a chance to check if it is still working)
Not only will we not recommend your company, but we have discouraged others from hiring you.

The people who came to my house all the way through the process were extremely professional, helpful and knowledgeable. The quality of the materials was very good. The workmanship was great.

Roof has leaked since it was installed. Interior damage now and still is not been repaired. Very frustrating.

I would recommend this company because they made us fill like they were concerned with what we were concerned about and they made us feel at ese about the total project.

Very prompt quality service provided.

O

Job was done on time, professional job.

Very respectful and honest

Very happy with this company.

The company & service were oversold by the salesman, who has since been released.

While they were very quick to get us scheduled, no one on the install team spoke English which made communicating with them impossible. They worked well after dark to finish in 1-day but that meant that they missed a good amount of the debris clean-up. I had drone shots of my roof prior to the install showing me what was wrong but have had no follow-up to show what was completed so I have no way of knowing if what they sold me was actually done. About 6 weeks after install we had a bad storm and it was raining in my garage & my interior window (covered by a front porch roof). I call my project manager who sent someone out to look on a Saturday. That person came & went without a word. After a week went past, I texted the PM who told me it wasn't their issue but that he would be happy to put on new gutters and/or new siding to resolve any leaks. I'm not convinced that was the problem. I'm now working with my insurance adjuster to resolve the issues.

I’d love to give 5 stars because the actual work was done seemingly well. Everything else, communication from the project manager (who got fired halfway through our project…) was non existent, there were beers cans everywhere including the dumpster (we do not drink, so I can only assume who it was that was drinking on the job), there were a BUNCH of nails and roof debris everywhere in my yard and in my driveway, and almost ran them over with my car. The dumpster was left in my driveway for a week with no communication as to when it was going to be picked up. They forgot the shutters that were promised, and this was resolved with a small amount of money off our roof (but that doesn’t even cover the cost of shutters and install so...) The workmanship LOOKS really good so far, but time will tell if it actually was worth the outrageous price we paid.

This was a very good experience!

Did not have good communication.

I would recommend Home Genius for any exterior project.

Great Product, Great Communication, Great Craftsmanship. A bit pricey but like that old saying goes, you pay for what you get, and I feel it was a overall fair price for the work and warranty.

I would never use your company again. They made a mess of all my flower beds, put a big gouge in my brand new deck

The sales rep Steven went above and beyond working with us on all issues pertaining to our concerns and questions about the roofing project. Steven spent the time going over details pertaining to material, labor, scheduling, and financing. We did not feel pressured in any way. The company scheduled delivery of dumpster and material the day before the start of job and the employees showed up next day and completed the whole job. They were very professional and clean up job site like they were never there. Overall this company is A++++ in my book.

My only critical comment is that the crew, who did not speak much english, did not let me know about a slit window screen and did not fasten the downspout extender on the second floor roof. Neither of these was major and I have remedied both. The roof looks great. Time will tell if it lasts.

Pricing started in the $37k range and ended up negotiating down below $20k. Roof was misquoted because of a missed subroof material. Workers destroyed numerous plants with reckless workmanship. Left yard a mess and had to come back and correct. Project manager was great addressing my concerns. Would never recommend this company.

Product and workmanship was over and above the usual contractor experience. Also, presentation of the product(s) being used, as well as inspection of the roofing project was thorough and professional.

This Company was/is the worst! Buyer beware, they didn't do anything that they said, my project is not finished and they don't return calls. They signed off on paper work without our knowledge or consent. They trashed our home and they also send out sub-contractors without telling you. Stay far away, unless you want to pay for garbage.

satisfied with the job

All persons were professional and friendly. The crew worked hard and were organized with cleaning up all materials. They did what they said and were right on schedule. Love the job they did. Communication was on-going and great.

I definitely would recommend HGE to friends and neighbors. They were very cooperative in resolving issues with us. Most contractors today are not willing to work with their clients to a satisfied resolution on issues. With any major home improvement project there will be issues and the fact that HGE was willing to work on a resolution was most welcome.