The tub door does not close properly. The door handle meets the side of the tub well above the striker plate and must be forced very hard to close. The person who came out to fix it said, with assurance, that most of the doors have this problem and this one was not as bad as others he has seen. He said nothing could be done about it because the doors are manufactured so that they don't fit. He said that he could bring out another type of hinge that was adjustable but that it might very well fail because the screws move back to the original holes. He said the problem with realigning the door so that it closes properly is that the top of the door then doesn't align with the top of the tub: it sticks up above the tub edge.
The first cap for the knee wall was a piece of acrylic with trim to cover the joint with the side of the wall. It looked unsightly and now the top of the trim pieces are pulling back at one place on the top. The man who came out to repair the door had a sample of a proper thick cap which was a good color match. He wanted to put the new cap over top of the existing and do a lot of caulking on the underside. I said the right way to do it is to remove the cap then in place, and put the new one directly on top of the unfinished wall top. He readily agreed but was leaving without measuring for it. He thought that would be a good idea when I asked him to do it. He had trouble measuring the knee wall for a cap and didn't seem to register that "rounded" was not specific enough to describe the edge. I showed him the edge on the vanity top and said it was "eased" and he kept saying, "Yea, rounded."

The original installers had to remove the bedroom and bathroom doors to allow the tub to pass by. They first suggested that my contractor rehang them. When I said I wanted therm to do it, they put the doors in the wrong opening so that neither of them will close properly. I had just had all the doors in the house realigned and fitted with new hardware so it is certain that both closed perfectly before the Home Smart men removed them.

They had to take down several pictures on the stairwell wall but forgot about putting them back up. When they did, one was hung sideways and the nail for the other was pulled from the wall and came down when I tried to straighten it after they left.

The acrylic on the tub side of the knee wall was cut in two pieces rather than one leaving an unnecessary seam. The original cap for the knee wall was cut with sharp edges at the corners.

The crew, from start with demonstration to finish of installation, was professional, courteous, and constantly kept us informed of progress. When they finished with the installation, they left behind an immaculate area.

The presentation was professionaly done and very thorough. The installation team was extremely knowledgeable and professional in all aspects. We would recommend this company and our installation team without hesitation.

I will fill out the form as soon as I talk to Jared Powell - he owes me a call to discuss the installation.

Very professionally done. I would highly recommend them.

From sales to installation, everyone was very professional. We would definitely recommend to our friends!

price very high

They did an excellent job.

See my previous survey response.

Installer was professional and courteous. Very satisfied with the installation. Without getting prices from other installers, I knew going into contract that it was going to be an expensive project. But based on the quality of the installation, I would recommend Home Smart Industries.

Due to delays in the project and a lack of requested product, coupled with a lack of communication, we would be hesitant to recommemd this company.

The shower exceeded my expectations. It turned out beautiful. Had no problems during or after installation. Happy I went with Koehler/Home Smart.

I would highly recommend kohler and Home Smart Industries to anyone looking for a walk in tub. Our experience with them was very good that is why we highly recommended them.

Installation was accomplished professionally and in a timely manner.

The sales and install were done very professionally. When the install crew left for the day all tools and such were put into the shower and out of the way. They covered furniture and cleaned up when they were finished,

Overall a great experience. Helped us solve some issues in advance & install went great. Support post install has also been very good

The salesman was very informative and knowledgeable about the walk-in tub. The installers arrived at the designated time and worked into the evening hours to finish the project. We are very satisfied with the installation. It is neat and very well done. All of the materials and debris were cleaned up. Before they left, we were given a demonstration of how to use the tub and its accessories. . We are very satisfied with our purchase.

Excellent shower installation and wonderful shower. Highly recommend.

Our experience from sales to installation was great. We love the new shower. No more trying to get in and out of Tub!

We love our new shower stall installation! The seamless LuxStone made the space look elegant.

They were punctual, worked very hard. Ate lunch in very short time. Left everything clean. Especially I would like to recommend Nelson Peralt, because he really went an extra mile to finish everything on time and for my liking. Plus he is a very nice person.

Great experience

We have a one bathroom home. The tub to shower conversion was completed in one day. The installation team was neat and cleaned up after themselves. They also took all of the scrap materials with them to dispose.

Was excellent from installation to service. No issues . One issue that was solved immediately, the installers cleaned up beautifully.

Sales person was great and installers were fantastic