The shower exceeded my expectations. It turned out beautiful. Had no problems during or after installation. Happy I went with Koehler/Home Smart.

Installation was accomplished professionally and in a timely manner.

We love our new shower stall installation! The seamless LuxStone made the space look elegant.

We have a one bathroom home. The tub to shower conversion was completed in one day. The installation team was neat and cleaned up after themselves. They also took all of the scrap materials with them to dispose.

Was excellent from installation to service. No issues . One issue that was solved immediately, the installers cleaned up beautifully.

Sales person was great and installers were fantastic

Originally I was looking to change from tub to shower for when my senior parents move in. However then I suffered a knee injury that required surgery. Homemsmart recognized that my current set up would make my recovery more difficult so they ensured that my new shower would be done before my surgery and they met that goal. Working with the home smart team from the sales representative to the installation team was professional and they cared about the customer. I would recommend the team and product.

From start to finish, Home Smart and its personnel were delightful to work with.

Worst experience of my life for $20,000

The LuxStone shower didn't come out looking as I expected, so I am not convinced it was a good value for the money.

Please see remakrs below. We are very dissatisfied.

The entire process was very professional and exceeded my expectations. The salesperson was knowledgeable and answered all of my questions. She took the time to fully understand the scope of the work required and filmed a video explaining all of the required steps for the installers. The two installers were friendly, thorough, and they quickly answered any questions I had throughout the process. The installation went smoothly due to their expertise. Overall I am pleased with the installation process and the completed product.

The sales person was very pleasant and knowledgeable. At least we thought so at the time. The first problem occurred when we got the call to arrange for installation. At that time it was explained to me that the glass wouldn't be installed until a later date because the glass was custom cut and they couldn't take the measurements until the shower was installed. That wait time would take an additional 4 weeks. I don't know if we would have purchased if we had known that from the beginning. It meant we wouldn't have a working shower for 4 weeks. We do have a second full bath, but that has a tub and I have mobility issues and can't climb in and out of the tub. The installers came when scheduled and fortunately found immediately that the base that was ordered was too small. Since they did not have one in stock we had to wait and additional 8 weeks for a new one to arrive. Once again the installers arrived on schedule and the shower was installed. It wasn't until later that day that the old base was loaded into the installers truck. It took about 1.5 hours for someone to arrive with the correct base. It took two days for the installation and the glass guy came 3 days later to take the measurements. It took about 3.5 weeks for the glass people to come for the installation. In the meantime my husband ordered a free standing nylon changing tent that he was able to install in the shower so that I could use it . As the glass team was bringing in the glass I noticed that the glass was clear and we had ordered frosted glass. I immediately said something and was told that he was not informed about the glass and generally does not do that. I let him continue with the installation so that I would have a usable shower. This was a Friday so the following week I called Home Smart to inform them about the glass and to ask about how to handle the balance. They put me in touch with my project manager who took the blame about the glass because she didn't see about the frosted glass in the contract, at the time, She gave me a couple options that I said we would be willing to discuss further. She said she wanted to talk to the glass vendor first and would get back to me. That was 2 days ago

Very polite and knowledgeable.