The tub door does not close properly. The door handle meets the side of the tub well above the striker plate and must be forced very hard to close. The person who came out to fix it said, with assurance, that most of the doors have this problem and this one was not as bad as others he has seen. He said nothing could be done about it because the doors are manufactured so that they don't fit. He said that he could bring out another type of hinge that was adjustable but that it might very well fail because the screws move back to the original holes. He said the problem with realigning the door so that it closes properly is that the top of the door then doesn't align with the top of the tub: it sticks up above the tub edge.
The first cap for the knee wall was a piece of acrylic with trim to cover the joint with the side of the wall. It looked unsightly and now the top of the trim pieces are pulling back at one place on the top. The man who came out to repair the door had a sample of a proper thick cap which was a good color match. He wanted to put the new cap over top of the existing and do a lot of caulking on the underside. I said the right way to do it is to remove the cap then in place, and put the new one directly on top of the unfinished wall top. He readily agreed but was leaving without measuring for it. He thought that would be a good idea when I asked him to do it. He had trouble measuring the knee wall for a cap and didn't seem to register that "rounded" was not specific enough to describe the edge. I showed him the edge on the vanity top and said it was "eased" and he kept saying, "Yea, rounded."

The original installers had to remove the bedroom and bathroom doors to allow the tub to pass by. They first suggested that my contractor rehang them. When I said I wanted therm to do it, they put the doors in the wrong opening so that neither of them will close properly. I had just had all the doors in the house realigned and fitted with new hardware so it is certain that both closed perfectly before the Home Smart men removed them.

They had to take down several pictures on the stairwell wall but forgot about putting them back up. When they did, one was hung sideways and the nail for the other was pulled from the wall and came down when I tried to straighten it after they left.

The acrylic on the tub side of the knee wall was cut in two pieces rather than one leaving an unnecessary seam. The original cap for the knee wall was cut with sharp edges at the corners.

I would highly recommend kohler and Home Smart Industries to anyone looking for a walk in tub. Our experience with them was very good that is why we highly recommended them.