I have a new roof but still have rain coming through. I now have brown spots on my ceiling. Homefix have been notified but the problem has not been fix...but they have their money. Do not use this company
I thought the service was great and unexpectedly quick. They were very professional, especially the sales representative.
The sales representative was really nice, very professional and he knew what he was talking about.
The installation was very professional and the finished job and product quality is amazing
We are still waiting for the warranty after reaching out to all parties, as though the company vanished!
Friendly worker
The crew was friendly and punctual. They finished the job in a timely manner even with the bad weather. I couldn’t be happier with the result!
Not only were they on time they came earlier and allowed me to finish my requirements. They were friendly, respectful and very quick. Strictly business the entire time. Answered all my questions and very professional.
I don't know if my issue is with the company or the salesperson. The guy was very nice, but he quoted me $9,000 when it was supposed to be $7,000. They sent the wrong windows and had to send more windows to replace them. They did good work, but he broke the contract. Also, he said I wouldn't have to start making payments for a year, but that didn't happen either.
Great service and quality windows.
They were extremely convenient which was a big factor for me. They were canvassing the neighborhood as they were already completing a job in the area and approached me. As I had already been thinking about pursuing window replacements I was open to the idea. The sales reps were very friendly and had a great pitch, if a little tenacious on pushing for contract signature immediately. Which honestly that tactic probably benefited me as I may have let the opportunity pass me by due to my trepidation over committing to such a large house project. That first week following signature, they worked with me as I determined some nuances of the contract terms and made sure I was satisfied. The job was completed quicker than initially anticipated, from signature to install was only 6 weeks (and I’d been thinking it may be 8-10) so that was also a plus. I haven’t weathered a big storm yet so I can’t speak to the quality of the work (I kid, though it really hasn't rained since installation was completed this week) - it does look great, the trim that was added on the exteriors matches the house very well, my neighbors and HOA can attest.
They did a wonderful job. They were very respectful, professional, and quick. I couldn't have asked for better service.
I have a dispute with their bill, with the price I have to pay each month. I was told it would be a certain amount and would be a year before I get ready to pay anything, but I'm getting billed next month.
Quality of work was very good . Very expensive though . Was told that the roofers were HomeFix employees and they were not . They were independent contractors .
They arrived on time and the service was great.
My new roof looks great. I can’t say enough about the crew that did this job. They worked hard and steady and completed this job, including a good cleanup in one day. It was a very smooth and stress free experience.
HomeFix Custom Remodeling was up to speed and cooperative.
It was an awesome job.
When I was first told I would get the roof, it was supposed to cost a certain amount of money. I had to get it financed, and I agreed to it, but by the time it was done, they said they had to add money and refinance it with someone else. The interest rate went up and the payment went up, and I got roped in, and the payment was more than I was prepared for.
Great people work for this company, installation went very smoothly and you could notice the difference from the inside and outside when installation was complete
The installation went well, contractors were professional and windows look nice. I am pleased so far , only time will tell about the efficiency of new window installation.
Very knowledgeable about the entire experience
Love my new front door! No problems, no re-do’s of any kind! Work was not hurried, it was precise and everything was wiped down and cleaned! Awesome job! Thank you so much!
They are very good at what they do.
Great customer service experience, communication. I had seamless leaf less gutters installed, trim on two windows, & a storm door. Homefix should be very proud of their team work involved.
I have already recommended to my entire family and several others. I asked Chesley for business cards and have all that he gave me to people.
It was a great and exciting experience
They were very professional. The work was done on time. I am happy with my purchase.
From the first phone call until job complete, Homefix Custom Remodeling where extremely professional and knowledgeable about there product and craftsmanship.
Great job, beautiful windows.
Workers very professional and know what they were doing. 👍
Will NOT, sales guy knew nothing about the process. Contractor didn't even speak English. After the work was done I found companies offering a cheaper price.
HomeFix Custom Remodeling Raleigh provided great customer service. The guys did a great job.
Home office regularly stayed in touch with us throughout the installation process. Definitely would recommend HomeFix Custom Remodeling company.
Overall great experience. The sales person arrived on time, presented the product, explained payment options and answered all questions and concerns. The project proceeded to the measurement phase, the person arrived on time, conducted their business with minimal disruption and project an estimated time product would be available for installation. The sales/project coordinator provided timely updates during the process.
The installers arrived when promised, conducted their work in a timely manner. Made sure pets and household items were minimally disturbed and cleaned up afterwards.
The only two less than 5 star rating issues were, a miscalculation with one of the product sizes. When the correct product arrived only ONE installer was assigned the job. This was a high concern for the safety of the installer due to the hight of the project and weather conditions. This was resolved after the decision was made to delay installation until safety measures were able to be met for the installers. Timely updates to project were provided and the project was completed on the next day.
Additional business with this company is planned for future projects of this nature.
The quality of the door was strong, and the installation was pain free. They did a great job.
outstanding. completed roof replacement, including replacing some wood, in one day. Left no material or trash on ground, if fact even raked the majority of the yard including leaves.
They did a great job.
Our window install was quick and well done. I would recommend HCR to everyone.
They completed the roof in one day!
My home is currently more cold. Not sure what happened. I think as I talk to someone they will most likely make it right, as they have with other concerns we have had.
Great work but there were communication issues regarding crew arrival times, scope of work (probably my fault, but…) and I could not talk to the crew due to language barrier.
HomeFix Custom Remodeling Raleigh did a good job. They were fast, thorough and did a good job.
The siding was done well and professionally. However the gutters were not completed according to contract. We made a mistake by not reviewing gutters before contractor was paid. We have discouraged three of our friends from dealing with this company.
The guys that came to install my sliding glass door were great. They were fast and efficient. The door looks wonderful. I am very pleased with the results.
Crew was outstanding
Highly recommended !!!
I liked everything.
High quality but I still believe it was a little pricey
Install team was very precise. My windows were installed in the time that was told too me.
I am likely to recommend HomeFix Custom Remodeling because I think they were very professional. The owners were easy to talk to, and they did an overall good job. They left some things, but they did a really good job.