HomeFix Custom Remodeling DMV is not a reliable company, no customer services at all. They never answer calls, email, or text message. There was a lack of communication about the timeliness, and I have no confidence in this company whatsoever. It took them three months to do the job with no notifications or updates. When we follow up, there was no one to be reached.

Ever since they installed the door, my heating system is working 200 percent better, and I appreciate everything they did for me.

Horrible customer service, over priced hustlers.

The sale representative was very helpful and knowledgeable. The installation team was also very polite, knowledgeable, and fully explained warranty and product operation. They did a professional, and efficient installation. We would call them again for other projects.

Every encounter was pleasant and professional. The windows are phenomenal, from the noise canceling to the ease of use. The work was done expeditiously and the clean up was as if they never came!

Will be telling my family and friends on what a great job you all did.

The three men that came to my home, Daris or Davis, Gabriel, and Juan were extremely polite, and worked diligently to install my “new and beautiful”, front entrance door. They were very careful to make sure that my collectible plates, on the inside wall of my home were carefully taken down before they got started. I was impressed with the care and the way they worked, to make sure that the materials used fit to the best that they were able to accomplish. They included me and informed me about the threshold, and molding, before and during the entire installation process. I love the color of the Colonial Barn RED, and style of my new door! The black hardware and style are perfect. Thank you for a peep hole, also. I am so happy with the way it turned out. I have only one thing that I have to do in about 6 weeks, and that is to paint a piece of unfinished wood to the lower bottom of the door, white. Kind of like a kick plate, to make a perfect fit. They added it to give the threshold & door an attractive look, because the flashing would not fit properly. A sign with Homefix was placed in my yard for advertisement. Thank you so, very much! I love it!!!! It is so, beautiful! Just what I wanted!!!

The salesperson was dishonest about the turnaround time. We were told about 2 weeks for installation, but it ended up being 4 months instead. That threw off our project completion. The backyard patio was partially completed, and waiting for the door to come. Now that it is too cold, we have to wait until spring to complete it.

HomeFix was friendly and explained why their product was good. They were willing to work with me on financing, and it is a high-quality product. The warranty was great.

I would recommend HomeFix Custom Remodeling if needed.

They chipped a little piece of the wood that was inside the house, so I had to get paint to paint back over it. Everything else was good. One of my screens was torn, so they ordered me another one.

They were here before scheduled time of arrival

They did a great job.

The over all experience was thourough and efficient….

They did a beautiful job and they where fast .They cleaned up behind here self and everything. They didn't waste any time
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HomeFix Custom provided great customer service. When the installers came, they were professional and courteous. They did a great job.

Arrived on time, did work as planned, cleaned up afterwards. We are very pleased.

My husband and I were very pleased with the way it was all cleaned up, and they answered our questions when we asked.

The work was excellent, but some part of my fence was damaged.

This was a very easy and pleasant experience for me. These guys did a great job, very clean and well done. Extremely professional. I’m very excited

They were very professional.

The installation work went very well, and Andrew - the crew leader - was very professional and knowledgeable. My issue was with the exorbitant price we were charged for a fairly small amount of labor and material to replace an outside sill on 2 windows. A woodpecker drilled a hole into the corner so the wood underneath was degraded - no other problem with the windows. The installation department's pricing guidelines for any additional work were the big problem. I saw exactly the small piece of wood cut to replace the old, and saw the labor involved. After spending over $20,000.00, it seemed shabby to charge $530.00 extra for that small about of work and material. This was after one of the installation crew set something heavy right on top of a planted Chrysanthemum, breaking two-thirds of the branches off, and Kristen in the office would not even consider paying for it! Another example that the crew leader advised me of was that if ANY of the brackets inside the window frames needed to be removed by the installation crew it would cost $25 PER WINDOW!!!! Crazy. My husband had previously done all of them and each one took about 1 minute to remove, so $25 seems pretty steep. It is difficult to contemplate recommending HomeFix to anyone after the horrible experience with Kristen, the office staff member with whom I dealt, AND the Sales Manager Michael Boucher, whom I contacted and sent photos to and never heard from him again, about the broken planting OR the high-priced fix of 2 sills. That lack of customer service is disgraceful, and definitely soured my experience with HomeFix.

It was perfect for what I needed and looks great.

HomeFix Custom Remodeling did an excellent job. The windows are in nice and tight, and snug. I didn't have any issues. They already stated it would take a while for the windows to come in, but once they did, they installed four windows and did a wonderful job. However, there was a little hiccup. We wanted grids. On the first page, it said none, but on the second page, it said with grids. They hurried to rectify that and did a super job. I have no complaints.

The installation went smoothly. The team were on point of their arrival. They were professional and did not hesitate to answer any of my questions. The windows look good. They did a great job from start to finish.

fast work, but crews were disruptive (parking on neighbor lawns, yelling and screaming literally nonsense shrieks, leaving nail ribbons in tree, debris, and also punching nails into pumpkin). Overall was good work when done, and done quickly.

HomeFix Custom Remodeling Norfolk is friendly, personable and has good quality.

I would recommend HomeFix Custom Remodeling; however, they damaged my driveway four by four edges, which needs to be fixed.

They provided excellent customer service from beginning to end.

Very friendly and polite.

High pressure sales, misrepresentation of company structure, process, and company vales to get said sales.

The installer did an excellent job, He was efficient, and I was totally satisfied.

The team was professional, outstanding, and answered my questions. This is the most professional contractors/team I have ever had doing work on my house. The Siding looks great!

When we are ready for our next project Homefix will be the first one we get in touch with.

I got in touch with HomeFix Cutsom Remodeling through BJ's Home Improvement. HomeFix charged me more than the quoted price by BJ even though BJ's are their subcontractors.

Homefix offers great products and service.

The supervisor was professional, detailed in explaining the project details before, during and after completion, and completed the project in a timely manner.

HomeFix has great workmanship, craftsmanship, and customer service.

On time, no problems.

The workmen were professional and ensured everything was done correctly.

I had good service. They were very nice and eveything was on time.

my order was messed up and it took 3 weeks to get anyone to respond to my issue and get a resolution

HomeFix Custom Remodeling Norfolk ordered the incorrect door, and they forgot the trim that was needed with it. They put white caulking on an almond door. I told them to get plastic molding for the door, and they got wood, which immediately warped. I am not happy for this $2,000 door that looks bad. I will never refer them unless they fix it. I am likely to leave a negative comment on their site.

Yes I would recommend to family and friends.

Very professional

I would recommend HomeFix to all of my friends and family.

The crew worked professionally and quickly to do an excellent job!

The workers arrived on time and the job done in a timely manner. Very satisfied with the installation of our new door.

I highly recommend this company to anyone looking to have work done on their home.

The salesperson, London, was very professional, courteous, and knew what he was doing. It was the most pleasant sales experience I have ever had in-house. The installers were on time, efficient, clean, and left the room in better shape than when they came in. I could not be more happy. HomeFix Custom Remodeling DMV did great, and I am tickled to death.