Very professional completed in 1 day

The work done on our roof is excellent, however the product is expensive. When my original roof was removed I got a call stating that my roof decking needed to be replace and now the price was almost double. The person then said that no more work would be done until this was paid “what are you going to do about it “. I felt this was very aggressive and uncalled for.

We are still waiting for the warranty after reaching out to all parties, as though the company vanished!

I would recommend Homefix to others.

The workers were very nice. The product installed is very nice. I had an issue with them taking one day and a half to complete the project. They left some materials and had to come back and retrieve them.

HomeFix Custom Remodeling Richmond provided excellent work and good service.

I wasn't super impressed and I wasn't upset.

The staff was very customer friendly. They came in and did work. There was only one hiccup. When they took down my blinds, they broke a few brackets. It's very hard for me to get those brackets again. They were custom made.

They showed up inadequate. It was like they just wanted to get in and get it done. They never let anyone know they were coming, and they just started banging on the house. When I go to a house, I knock on the door to let them know I am present. I wouldn't want to be a stranger walking around someone house, and I don't want strangers walking around my house. That is what they did.

Very disappointed with the extra charge other than agreed contract. Have to pay almost $300.00 for a 10ft 2x4 wood to replace a rotted base.

I love my new roof and would love to roccmend yall to my friends and family that are desperately in need of a new roof... HOWEVER, I asked several times about my concerns with Gutter Helmets and was assured that YOUR workers knew what to do with them. I have before and after pics and they look horrible and when it rains it just pours over the top of them. I need this corrected ASAP as this will become a safety issue in snow and icing on my front stairs .
I have Brast Cancer. I have appointments that WILL need to be met, and am limited in my Shoveling and scraping ice that will occur for me to make my appointments
I have a video of the rain coming over the gutters like a waterfall.
Your workers accidentally took one of my tarps too.
I just want this corrected before someone gets hurt. And I'd love to recommend your company once this is corrected.

I would definitely recommend

Friendly worker

Andrew and Bido did an outstanding job ! Very pleased !

The crew was friendly and punctual. They finished the job in a timely manner even with the bad weather. I couldn’t be happier with the result!

I liked how they worked with me to come up with a solution, and I am happy with them.

The two service men arrived on time. They polite and knowledgeable about the work to be done. They worked quickly and efficiently and finished the installation of the replacement sliding patio door in a timely manner. I first employed Homefix in Jan. 2000 replacing all my windows and a sliding door to my deck. The work done was excellent, especially since there had been a large snow storm a couple of days before the installation. I’ve been very satisfied with the windows for 24 years. I’m happy to recommend Homefix to anyone who needs replacement windows. I believe also answers all the following questions.6

Yes esy to work with.

I was skeptical of a person coming through the neighborhood recommending some repairs for my home. His name was Kenny G. . He was very professional, friendly, knowledgeable, presented himself well. He said the only thing he saw was that the old gutters on my house could stand to be replaced. I agreed with him since I knew it had been time to replace them 4 or 5 years ago. They were 28 years old. He set up an appointment with a sales rep Lauren L. for the next day - which worked well for me. Then we chatted for another 5 minutes. That evening I was able to Google HomeFix Custom Remodeling - great reviews - Better Business Bureau A+ rating etc. From my Google'ing I knew HomeFix was a good reputable company.

Lauren L. showed up on time. We discussed replacing the gutters - what it entailed etc. We then went outside to get measurements, materials needed etc for pricing. I could tell she knew what she was doing. We then sat down to discuss pricing. She was very straightforward with the pricing - then the 15% off coupon discount from Kenny G's visit. Then she gave me a price good for a year - then gave me her best price if I decided to go forward with the project today - which was another nice discount from the "good for a year price". I had done some cost research prior to our meeting so I knew her price was in the ballpark. I agreed to go forward with the project and wrote her a check for the first part of my payment.

About a week later I received a call from scheduling to set up a date - August 1, 2024. The installation team (William and a team crew member - sorry I didn't get her name) showed up on that date. William and I discussed the project a little and a slight variation I wanted with the bottom of one downspout. He said that would not be a problem. It was a very hot day and William and his team member worked through the day. They did an EXCELLENT job - he even did the one downspout variation I wanted to perfection. When they completed the installation - William had me check everything to make sure I was satisfied. I was.

A few days later - I got a call from the office asking me about the installation and if I was satisfied. I told her I was VERY pleased. We then set up my final payment for the project. She said she would be sending my warranty information and final invoice showing the project was paid in full. The entire project went smoothly - great materials and installation and everyone I interacted with was wonderful. I'm a very satisfied customer.

I think HoneFix is a good competitor.

I would have given a better rating but the workers trampled my plants and I was given a window that we did not request.

It was an excellent. The doors look great. The team was very knowledgeable and friendly. I would recommend home fix to my friends.

Competitive pricing, excellent communication, good follow up!

I am please with their work, they explain the job before starting and clean up after they finished.

Not only were they on time they came earlier and allowed me to finish my requirements. They were friendly, respectful and very quick. Strictly business the entire time. Answered all my questions and very professional.

HomeFix Custom Remodeling DMV did outstanding work.

I don't know if my issue is with the company or the salesperson. The guy was very nice, but he quoted me $9,000 when it was supposed to be $7,000. They sent the wrong windows and had to send more windows to replace them. They did good work, but he broke the contract. Also, he said I wouldn't have to start making payments for a year, but that didn't happen either.

We have recommended HomeFix Custom Remodeling to friends and family. If they hadn't been so great to work with, we would not have recommended them to anyone.

Send pictures of what was left on the roof promise to send some one to care for it light wiring issues and antenna broken know that it has been raining or they got paid so I don’t matter

The installation people were great. I just had one complaint.

Great service and quality windows.

They were good.

My experience with Homefixit was outstanding.

They were on time , polite, and professional.

Everyone in the neighborhood is talking about how beautiful the roof is

We had great service. Andrew and his crew did a great job with installation.

Everyone I dealt with was very easy to talk too and answered all my questions knowledgeably.
The technician did nice job installing the doors and cleaned up after the job nicely.

They were extremely convenient which was a big factor for me. They were canvassing the neighborhood as they were already completing a job in the area and approached me. As I had already been thinking about pursuing window replacements I was open to the idea. The sales reps were very friendly and had a great pitch, if a little tenacious on pushing for contract signature immediately. Which honestly that tactic probably benefited me as I may have let the opportunity pass me by due to my trepidation over committing to such a large house project. That first week following signature, they worked with me as I determined some nuances of the contract terms and made sure I was satisfied. The job was completed quicker than initially anticipated, from signature to install was only 6 weeks (and I’d been thinking it may be 8-10) so that was also a plus. I haven’t weathered a big storm yet so I can’t speak to the quality of the work (I kid, though it really hasn't rained since installation was completed this week) - it does look great, the trim that was added on the exteriors matches the house very well, my neighbors and HOA can attest.

They did a wonderful job. They were very respectful, professional, and quick. I couldn't have asked for better service.

I have already recommended this company to my neighbor. I have been very happy with all aspects of my projects.

I am satisfied with the windows the man who came is very nice and also he did a good job

I gave them a three because I had a mixup in the order and they reinstalled the mixup and broke the windows.

The staff's work quality, as well as the time and efficiency displayed, were outstanding. They were incredibly polite with everything about their service, and they also installed our old combo locks for us, which was excellent.

The salesperson was very attentive and responsive to my and my wife's requests. The installers did a really good job and were in and out in a timely fashion.

The work crew was awesome. Had some issues with the office but they worked them out.

The quality of the work is great. However I feel like $40,000 for a roof on an 1100 square foot bungalow is way too much. And if I stay on the payment plan like of course I have to, I’ll end up spending $86,000. The salesperson “threw in” a storm door “free” but I couldn’t even add a new roof on my garage because it would have cost even more. I’m a single mom and this debt is devastating to me. I had not expected it. I’m glad I won’t have a leaky roof anymore but I wish I could go back and do it over.

I have a dispute with their bill, with the price I have to pay each month. I was told it would be a certain amount and would be a year before I get ready to pay anything, but I'm getting billed next month.

I would highly recommend HomeFix Custom Remodeling as my go to home project company.

They worked with us on pricing and the turn around time to get custom windows in a black color was extremely fast and surpassed our expectations.

Installation team worked well