Ikon builders were very professional and always showed up to work every day.

Patrick Rudolph did an excellent job in completing the job in a timely manner and keeping me up to date on progress. His assistance was the key to completing the repairs on time and in a very professional matter.

I would recommend interviewing a selection of other contractors just as you would with any home improvement project. Taking a little time doing research may cost a little more but results would be more positive.

Very organized, communicating efficiently, master schedule was tight and successful

They did a good job. I am very happy with what I got.

Areas Of Satisfaction

Areas Of Satisfaction - I thought Anthony did really well communicating and problem-solving.

Additional Comments

Additional Comments - I thought Carmen in the office did a really good job communicating with me what she needed from me as well as the procedures from start to finish.

Very happy with the finished project. A lot of details to consider and well coordinated.

Areas Of Satisfaction

Areas Of Satisfaction - Cabinet builder was excellent.

Areas Of Satisfaction

Areas Of Satisfaction - They met expectations in all areas.

Very professional and thorough.

Pat Rudolph and his team handle the necessary subcontractors with great expertise and I would recommend him and the company to Friends

Areas Of Satisfaction

Areas Of Satisfaction - The overall project met my expectations.

The workers did a professional job and I would definitely use Ikon again and recommend Ikon to others.

Areas Of Satisfaction

Areas Of Satisfaction - All workers were experienced and did a professional job for me.

Additional Comments

Additional Comments - The entire experience went smoothly and I was satisfied with the work and I would definitely call Ikon again and recommend Ikon to others.

IKON Builders showed tremendous professionalism throughout the rebuild. I had a 4-unit apartment burn down. It was a complete remodel down to the studs. They worked together with the insurance company to get the property secured before they even came up with an estimate. They worked with me early in the process to make sure I had a design that met my criteria. They handled all the communication with the insurance adjuster so I didn't have to. Build quality was great. They don't cut corners, they just do it right the first time. They managed all the subcontractors and even when one of them made a costly mistake, IKON stepped up and covered the cost without hesitation. Issues always come up, but my project manager (Anthony) was very helpful at suggesting cost-effective solutions. I consider them one of the best in the field of major loss recovery. I would definitely use IKON if I had to do it all over again.

Additional Comments

Additional Comments - I'm truly happy with the outcome. We ran into a lot of issue, as you would expect. But now that the project is finished, I can hardly remember them. If I had to go through this all over, I would pick IKON again.

Subject:  After a burst hot water pipe destroyed our floors, carpet and walls, IKON did more than repair, IKON enhanced our home.

Our neighbors witnessed the aftermath of our home’s damaged due to the hot water pipe burst.

They saw the finish on the new flooring in the family room, bathroom and kitchen.
The newly painted reconstructed walls. The new family room carpet, beautiful new bar and countertop, totally revamped bathroom and kitchen cabinets with impressive countertops.



Our neighbors jaws dropped when the restoration was completed.

They asked for the restoration company’s name.



The masterful restoration was in IKON's hands. 
Lead by the talented Project Manager Anthony Lopez.


It was Project Manager Anthony Lopez’s assurance that calmed our nerves regarding the major damage.



Anthony skillfully managed our expectations, the due dates and an impressive assortment of floor, carpet samples and countertops to choose from.

Our confidence in the process was building rapidly due to Anthony.

What capped it was Anthony's sensitivity to our aesthetics.

His taste contributed to our home’s enhancement.

IKON’s Anthony Lopez lead an incredible group of craftsmen. A pleasant educational experience. 



We looked forward to seeing the talented crew everyday.


The quality of craftsmanship for the plumbing , walls rebuilt, replastered and painted was impressive.



A couple of our neighbors had comment they had a portion of their walls replastered for a minor repair. Their walls were left with a smooth finish on the repair. Did not match the original walls pattern. They thought this was the state of today’s wall repair finish.



Not so with us.

Our neighbors liked that our walls pattern continued throughout the kitchen, bathroom and family room.

They could not tell where the original wall started and the repair ended.

Excellent.



Every morning we enjoy our splendid home.



Thank you IKON

.

Thank you Anthony Lopez.

I was very happy with them.

I was pleased with everything Ikon Builders did. They are very professional.

Areas Of Satisfaction

Areas Of Satisfaction - Ikon Builders met my expectations in all areas.

This was a good experience. The people are really nice and make it easy. They solve the problem and give good information. When he promised something, he did it.

Problem Resolution

Problem Resolution - Ikon Builders addressed and resolved problems, and had a really good experience with the company.

Clean & Safe

Clean & Safe - They make everything clean on the job site after coming into my house.

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations. They were on time, and I got my house back, and the company did a good job.

Additional Comments

Additional Comments - If I had the opportunity to work with the same company again, I would. I want to thank you so much for working so hard and making me life easier. There was a lot of stuff and everything was difficult and really stressful.

Areas Of Satisfaction

Areas Of Satisfaction - Great PM…no complaints

Areas Of Satisfaction

Areas Of Satisfaction - The general workers were great, professional, and excellent workers.

Great team at Ikon…very professional from start to finish

Areas Of Satisfaction

Areas Of Satisfaction - Total customer satisfaction

Additional Comments

Additional Comments - Great Job IKON !

Areas Of Satisfaction

Areas Of Satisfaction - Satisfied in all areas.

Areas Of Satisfaction

Areas Of Satisfaction - Josh was extremely helpful, professional, friendly, knowledgeable and punctual. the work crew was very friendly and clean.

Additional Comments

Additional Comments - I would highly recommend Ikon Builders to any of my relatives, friends and neighbors

Without a doubt, I will recommend IKON to anyone that has a need.

PM Repair Process Explanation

PM Repair Process Explanation - We were told upfront what to expect, and if a glitch in scheduling came up, we were told right away.

Areas Of Satisfaction

Areas Of Satisfaction - Every area within this project exceeded our expectations.

Additional Comments

Additional Comments - My wife and I are totally pleased with the whole experience and with the outcome.

Areas Of Satisfaction

Areas Of Satisfaction - Communication was great

Additional Comments

Additional Comments - It was a good experience.

Great service by all included on your job. Anthony had great communication, great work from the installers and movers.

Communication

Communication - Anthony was awesome, kept me in the loop at all times.

Areas Of Satisfaction

Areas Of Satisfaction - The movers were very helpful.

Just N0!!

Overall they did good work despite a manager change. However as a relatively small project our schedule got pushed around a lot and so my Dad didn't live long enough to see the kitchen restored after his accident. Partly this was bc IKON wouldn't rebuild the old cabinets or order appliances and we had to get a cabinet maker and we had to coordinate such things as the right size of the double oven cabinet. See below for other examples of delays and things that unnecessarily took multiple tries to get it right

Good company, courtesy, and well planning. however it took few months to complete things should be done by few weeks

PM Repair Process Explanation

PM Repair Process Explanation - My project manager gets a five-plus. They did a great job explaining the repair process before beginning the work.

Areas Of Satisfaction

Areas Of Satisfaction - Carmen was great. I really liked that I could sign digitally. I liked that it was fast and effective. They gave me a timeline and stuck to it. I didn't like that it took a long time, but it was not their fault. It was insurance. It was explained and was not just a waiting process. They said this person comes on this day, and this takes a week. They just explained things. I've had other people come in before that didn't make sense or it takes way longer. They were transparent.

We wanted to let you know that the Ikon team did a great job all around, and Franciso, Chico and Leo were a pleasure to work with! We've already told multiple friends and neighbors about the positive experience with Ikon, and we plan to meet with the Ikon team again soon to discuss other updates to our home.

I would never use icon Builders again. I believe they lowballed my expenses to the insurance company and made no effort to help prove the quality of what I had owned before. They didn't listen to the things I said and only cared if I had some sort of proof of what I told them. They didn't show up several times when they made an appointment to do so and the only time they seem to be any hurry about anything is when they wanted to pick up money. I never felt they were on my side in any way and believed they are far overpriced.

The beginning setup process with Ikon Builders was all very positive. My correspondence with our project manager was excellent. Everything was fine up until it was winding down. The project was winding down, then it was hard to reach anybody or get action after we signed the paper before it was done.

In general, the work was okay.

They were outstanding. They met all of my expectations.

Ikon Builders was very quick, efficient, clean, and easy to communicate with.

They did a good job, and were very helpful. There are a couple of things they missed, and I've requested more help.

Areas Of Satisfaction

Areas Of Satisfaction - They did a good job on repairs. The project manager was very professional and very helpful.

Great company and excellent communication with Anthony

Expertise

Expertise - Every IKON employee new their role and did a great job

Communication

Communication - Anthony always kept us up to date with what was happening on each day

Well I had already sent a personal email to the general manager Matt, when the whole job was done, thanking his company for a great job

Additional Comments

Additional Comments - We would recommend IKon and the team. Please make sure our PM and the pack out and back teams on our project receive positive feedback.

Ikon Builders has done a very professional job with our project. They responded quickly and addressed all our needs.

Areas Of Satisfaction

Areas Of Satisfaction - Ikon always responds promptly and shows up when promised. They are reliable, clean and thorough.

The team was amazing! Very friendly, showed up on time, did quality work, everything was perfect!

Communication

Communication - Great communication!

Quality Of Workmanship

Quality Of Workmanship - My house is beautiful!

In-Home Workers

In-Home Workers - Being a woman, it's intimidating to have guys in my house all the time. But these guys were great! Very friendly and always answered all my questions and I felt very comfortable

PM Repair Process Explanation

PM Repair Process Explanation - Francisco was the best! He always explained everything

PM Communication

PM Communication - Excellent communication whether it was him contacting me or me contacting him

Areas For Improvement

Areas For Improvement - Everything went perfectly

Areas Of Satisfaction

Areas Of Satisfaction - All the guys that came out were very professional and very kind.

Areas Of Satisfaction

Areas Of Satisfaction - All of the above. This was a complicated project requiring expertise and patience. Terrill and his crew delivered.

They were on point and took care of business.

Areas Of Satisfaction

Areas Of Satisfaction - The whole project went well.

They are very professional and committed. They do their job in a clean way, and they make it look good.

Additional Comments

Additional Comments - It was a great experience. There was a delay with the insurance, but it's not Ikon's fault. They've been following up with the insurance as much as I did, trying to make my job easy.

I highly recommend Ikon. They were responsive, professional and provided quality restoration.

Areas For Improvement

Areas For Improvement - They made a difficult situation a lot easier thanks to the efficiency of their operation.

Areas Of Satisfaction

Areas Of Satisfaction - Super nice people to work with!

Great company from start to finish

Areas Of Satisfaction

Areas Of Satisfaction - PM Anthony was awesome. Did everything I expected and more.

Start of work was delayed, but everything else was great

A very professional company that tries to make the repair process as painless as possible. From coordinating with my lender to communicating with insurance, they helped me in matters outside of construction.

I would advice a friend to get an expected timeline for completion.