The service was perfect. The work was impeccable. The agent I worked with made the process seamless.
They are a great company!
Recognized Excellence - I would like to recognize Gino, and Sonia, for their exceptional service.
Recognized Excellence - I didn't talk to anyone besides Gino, so I would like to recognize Gino for his exceptional service.
Areas Of Satisfaction - ImproveIT! met/exceeded my expectations with the roof itself. They did an excellent job on my roof!
They have a good quality work.
Recognized Excellence - I would like to recognize the whole team, for their exceptional service.
Areas Of Satisfaction - They exceeded in all areas of my expectations.
Types of work - Roof and gutters were installed.
Areas Of Satisfaction - They stayed on task and did it in a timely manner.
Recognized Excellence - We would like to recognize Carlos Hernandez for his exceptional service.
Areas Of Satisfaction - ImproveIT! met our expectations when it came to our roof repair.
The consultant was very nice and very professional. He walked through everything for me. I didn't have to worry about everything for me. I would give him a 5- star.
Recognized Excellence - I would like to recognize Carlos Mateo for his exceptional service. He was the guy that came bu and did everything for me.
Areas Of Satisfaction - They met my expectations in every one of the areas. They exceeded my expectations with Carlos.
I love the roof they installed.
Recognized Excellence - Valentino provided exceptional service.
Areas Of Satisfaction - They came on time, completed the work in a day, and cleaned up very well. You would not know they were there.
Additional Comments - They were on top of everything. I was pleased with them.
They were very responsive. Sonia did a great job following up. Daniel, who came out to explain the whole process to me, he did an excellent job. Even the gentlemen, who initiated the process, did a great job explaining to me how things would work. Everybody that I had in contact with at ImproveIT of Atlanta, did their part, and did it well. I didn't have to call a lot of times to try and figure out things. They called back when they said they did. Basically, to me, everything was self-explanatory. Overall, they did a great job.
Quality Of Materials - As of right now, it's still pretty new, so I'm going to have to see it overtime. After the storm, ill check if it's good. We're having a great storm right now, so this is a great tester how well the quality of the material is. But, as of right now, everything is good.
Recognized Excellence - Everyone that I came in contact with did a great job. Sonia did a great job in following up, because I've had to cancel a couple of times. Daniel flew the drone and dealt with the insurance, and explained everything to me. I had tons of questions, and he did an excellent job. He let me asked as many questions, and that made me feel like I was not being pressured. Some people just wants your money. He did a very good job.
Recognized Excellence - I would like to recognize Sonya for her exceptional service. She was very helpful to me. I would also like to recognize Isaiah for his exceptional service.
Areas Of Satisfaction - I got what I expected.
Additional Comments - They did it in a timely manner and everything worked out pretty good. I tried to do a few things in the beginning but ended up having to finance it and they made that pretty easy for me and everything turned out all right in the end!
Recognized Excellence - I would like to recognize Carlos.
Areas Of Satisfaction - They met my expectations with a timely installation and they were very professional. They went out of their way to make sure the insurance company received pictures and the final bill.
Additional Comments - They were on time and did everything in a timely manner even with the rain we had.
Carlos was knowledgeable, patient and prompt. As a representative for the company, he did a wonderful job.
Recognized Excellence - I would like to recognize Carlos Mateo.
Areas Of Satisfaction - The initial visit met my expectations. Everything was explained to where I understood and knew what to expect.
Recognized Excellence - I'd like to recognize the workmen that were here the day of the project. I was very impressed with them. They were coordinated, worked well together, worked hard, and looked like they knew what they were doing. It was really one of the best-working crews I think I've ever seen. They were so pleasant.
Areas Of Satisfaction - The crew and the salespeople met or exceeded my expectations. They didn't seem to be in a rush and seemed to be on my side. They had the intention of helping me get what I needed.
The customer service was great, attention to detail was great, and any issues we had were corrected quickly.
Recognized Excellence - I would like to recognize the salesman for his exceptional service.
Areas Of Satisfaction - ImproveIT! of Atlanta, LLC, met my expectations in terms of doing what was asked, communciation and making sure the project went as planned.
I had a good experience with the company. They did a great job. The representative was very nice and took care of me.
Recognized Excellence - I would like to recognize Daniel for his exceptional service. I also would like to recognize Sonja at the front desk for her exceptional service.
Areas Of Satisfaction - They met my expectations by just keeping me informed of what was going on in the whole process.
Recognized Excellence - I would like to recognize Stefon and Carlos for their exceptional service.
Areas Of Satisfaction - The work was great.
Additional Comments - I was just satisfied to the upmost. They did a great job!
Recognized Excellence - I would like to recognize my project coordinator, Carlos Mateo, for his exceptional service.
Areas Of Satisfaction - The service was good, meeting/exceeding my expectations. They were timely, finishing before 5:00 that afternoon. Good one-day service!