The service was perfect. The work was impeccable. The agent I worked with made the process seamless.

They are a great company!

Recognized Excellence

Recognized Excellence - I would like to recognize Gino, and Sonia, for their exceptional service.

Recognized Excellence

Recognized Excellence - I didn't talk to anyone besides Gino, so I would like to recognize Gino for his exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - ImproveIT! met/exceeded my expectations with the roof itself. They did an excellent job on my roof!

They have a good quality work.

Recognized Excellence

Recognized Excellence - I would like to recognize the whole team, for their exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded in all areas of my expectations.

Types of work

Types of work - Roof and gutters were installed.

Areas Of Satisfaction

Areas Of Satisfaction - They stayed on task and did it in a timely manner.

Recognized Excellence

Recognized Excellence - We would like to recognize Carlos Hernandez for his exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - ImproveIT! met our expectations when it came to our roof repair.

The consultant was very nice and very professional. He walked through everything for me. I didn't have to worry about everything for me. I would give him a 5- star.

Recognized Excellence

Recognized Excellence - I would like to recognize Carlos Mateo for his exceptional service. He was the guy that came bu and did everything for me.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations in every one of the areas. They exceeded my expectations with Carlos.

I love the roof they installed.

Recognized Excellence

Recognized Excellence - Valentino provided exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - They came on time, completed the work in a day, and cleaned up very well. You would not know they were there.

Additional Comments

Additional Comments - They were on top of everything. I was pleased with them.

They were very responsive. Sonia did a great job following up. Daniel, who came out to explain the whole process to me, he did an excellent job. Even the gentlemen, who initiated the process, did a great job explaining to me how things would work. Everybody that I had in contact with at ImproveIT of Atlanta, did their part, and did it well. I didn't have to call a lot of times to try and figure out things. They called back when they said they did. Basically, to me, everything was self-explanatory. Overall, they did a great job.

Quality Of Materials

Quality Of Materials - As of right now, it's still pretty new, so I'm going to have to see it overtime. After the storm, ill check if it's good. We're having a great storm right now, so this is a great tester how well the quality of the material is. But, as of right now, everything is good.

Recognized Excellence

Recognized Excellence - Everyone that I came in contact with did a great job. Sonia did a great job in following up, because I've had to cancel a couple of times. Daniel flew the drone and dealt with the insurance, and explained everything to me. I had tons of questions, and he did an excellent job. He let me asked as many questions, and that made me feel like I was not being pressured. Some people just wants your money. He did a very good job.

Recognized Excellence

Recognized Excellence - I would like to recognize Sonya for her exceptional service. She was very helpful to me. I would also like to recognize Isaiah for his exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - I got what I expected.

Additional Comments

Additional Comments - They did it in a timely manner and everything worked out pretty good. I tried to do a few things in the beginning but ended up having to finance it and they made that pretty easy for me and everything turned out all right in the end!

Recognized Excellence

Recognized Excellence - I would like to recognize Carlos.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations with a timely installation and they were very professional. They went out of their way to make sure the insurance company received pictures and the final bill.

Additional Comments

Additional Comments - They were on time and did everything in a timely manner even with the rain we had.

Carlos was knowledgeable, patient and prompt. As a representative for the company, he did a wonderful job.

Recognized Excellence

Recognized Excellence - I would like to recognize Carlos Mateo.

Areas Of Satisfaction

Areas Of Satisfaction - The initial visit met my expectations. Everything was explained to where I understood and knew what to expect.

Recognized Excellence

Recognized Excellence - Valentin Seiler

Areas Of Satisfaction

Areas Of Satisfaction - Time. Starting and completing on time

Additional Comments

Additional Comments - A good overall experience

Recognized Excellence

Recognized Excellence - Carlos did an excellent job of communicating with us every step of the way.

Areas Of Satisfaction

Areas Of Satisfaction - We really appreciate it how the roof is completed the job in one day.

Recognized Excellence

Recognized Excellence - I'd like to recognize the workmen that were here the day of the project. I was very impressed with them. They were coordinated, worked well together, worked hard, and looked like they knew what they were doing. It was really one of the best-working crews I think I've ever seen. They were so pleasant.

Areas Of Satisfaction

Areas Of Satisfaction - The crew and the salespeople met or exceeded my expectations. They didn't seem to be in a rush and seemed to be on my side. They had the intention of helping me get what I needed.

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Recognized Excellence

Recognized Excellence - I would like to recognize the whole crew for their exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations in all areas.

Additional Comments

Additional Comments - They did a good job.

Everything went well.

Recognized Excellence

Recognized Excellence - The work was done while I was at work.

Areas Of Satisfaction

Areas Of Satisfaction - They met and exceeded my expectations with their timeliness and workmanship.

The customer service was great, attention to detail was great, and any issues we had were corrected quickly.

Recognized Excellence

Recognized Excellence - I would like to recognize the salesman for his exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - ImproveIT! of Atlanta, LLC, met my expectations in terms of doing what was asked, communciation and making sure the project went as planned.

I had a good experience with the company. They did a great job. The representative was very nice and took care of me.

Recognized Excellence

Recognized Excellence - I would like to recognize Daniel for his exceptional service. I also would like to recognize Sonja at the front desk for her exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations by just keeping me informed of what was going on in the whole process.

Recognized Excellence

Recognized Excellence - I would like to recognize Stefon and Carlos for their exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - The work was great.

Additional Comments

Additional Comments - I was just satisfied to the upmost. They did a great job!

Recognized Excellence

Recognized Excellence - I would like to recognize my project coordinator, Carlos Mateo, for his exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - The service was good, meeting/exceeding my expectations. They were timely, finishing before 5:00 that afternoon. Good one-day service!

Recognized Excellence

Recognized Excellence - Mr. Carlos and his team did an excellent job on our roof and gutters. We truly appreciate each of them.

I would like to applaud the amazing ImproveIt Of Atlanta team who assisted me with getting my roof replaced. The employees in question are, Fred McDuffie, Javier Zamora, Daniel Correa, and Sonja Smith. They are exceptional employees, very professional and their customer service was exemplary. Kudos to all of them.

Quality Of Materials

Quality Of Materials - Very satisfied.

Quality Of Workmanship

Quality Of Workmanship - Very satisfied.

Professional & Organized

Professional & Organized - My team was very professional and I can't say enough about how organized they were. From beginning to the end.

Recognized Excellence

Recognized Excellence - Fred McDuffie, Javier Zamora, Daniel Correa, and Sonja Smith. All were very professional, and provided exceptional customer service.

Areas Of Satisfaction

Areas Of Satisfaction - Promptness and Customer service

Additional Comments

Additional Comments - Only to say that I am a very satisfied customer and would definitely do business with this company again if needed. I will definitely refer family and friends that are in need of this service to improve it of Atlanta

They were easy to work with.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations with the timing of the project. They were very fast at fixing the roof.

From the beginning to end they were professional!! Excellent customer service skills!!! I would recommend everyone to use IMPROVEIT!!!

Quality Of Workmanship

Quality Of Workmanship - My roof looks good!! I am sooo satisfied!! I definitely choose the right company for the job!!! The understood the assignment!!

Professional & Organized

Professional & Organized - Excellent customer service skills!!! Always answered any questions I had. I would recommend everyone to use IMPROVEIT!!!

Recognized Excellence

Recognized Excellence - Carlos!!!!!! He definitely deserves a RAISE🙌🏽🙏🏽🙌🏽🙏🏽

Additional Comments

Additional Comments - I just want to thank Sonja and Carlos again for helping me with this easy process and getting my roof done!!!

Keep the good work up. So far, I am satisfied with the work.

Quality Of Materials

Quality Of Materials - They said the materials were satisfactory and up to federal government standards.

Recognized Excellence

Recognized Excellence - I would like to recognize Sonja Smith and Carlos Mateo for their exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the drone footage of what needed to be done on the roof.

Additional Comments

Additional Comments - I appreciate you taking care of the problem!

Areas Of Satisfaction

Areas Of Satisfaction - Timeline was meet and job completed same day

Recognized Excellence

Recognized Excellence - Very good work

Additional Comments

Additional Comments - I would recommend this company to anyone . And So ya is simply the best I have ever worked with

The process was clean, quick, and easy.

Recognized Excellence

Recognized Excellence - I would like to recognize Julio M. and Sonja for their exceptional service. They were great and very consistent. They are the reason I would recommend the company.

Areas Of Satisfaction

Areas Of Satisfaction - Getting the job done has been difficult because of problems with my insurance company and roofing. Julio has stayed with me the entire time. I was afraid I was going to pay out of pocket and not have a credible company do the work. Julio assured me it would not happen that way, and it didn't.

Additional Comments

Additional Comments - Miss Sonja keeps in contact with me. She is calm and comforting; it does not feel like someone is hassling me. She is very considerate of my issues.

Recognized Excellence

Recognized Excellence - Valentin

Would not hesitate to use again or recommend unconditionally!

Recognized Excellence

Recognized Excellence - Christian, Carlos and the entire team provided unparalleled service and professionalism.

They are always courteous, friendly and helpful!

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You guys were very professional and knowledgeable.

They came on time and did what they were supposed to do. They cleaned up.

Recognized Excellence

Recognized Excellence - The sales representative, Javier, provided exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - They met all of my expectations. They were good.

Carlos Mateo really helped me! I was very pleased with his expertise and the way he helped me with my claim.

Great work at the end until 3 months later and the shingles came off at the top from the recent wind

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The service was really excellent. I have no complaints, the crew that put up the roof, I have no complaints. I would definitely recommend the company to others, and I have already.

Mr Carlo Mateo the representative was so professional and took me step by step what to expect having my roof and gutters installed. He explained the warranty of my service. The material came about 7am and the work crew arrived about 8 am. They was very nice and cleaned up afterwards around 7 pm. They installed my gutters 3-4 days later. They did awesome job and I’m very pleased with my new roof and gutters. I will be sharing this company with my family and friends.

My roof and gutters awesome work done however the inside work my ceiling I’m so disappointed the contractor came has messed my ceiling up. He say he’s coming back to correct he has been back 2 times now waiting again. I want a refund so I can hire someone to complete this job he messed up

They were attentive and kind. They finished the project ahead of schedule.

Recognized Excellence

Recognized Excellence - I would like to recognize Sonja over at the billing department. She was very effective with contacting me, was very efficient, and on time. She needs to get a raise. I highly recommend her.

Areas Of Satisfaction

Areas Of Satisfaction - They did an excellent job I was satisfied with the clean up, workmanship and roofing. They were quick and did what was needed.

They were professional and through, we were very satisficed with their work. The customer service was great.

Recognized Excellence

Recognized Excellence - Andre and Erving.

Areas Of Satisfaction

Areas Of Satisfaction - They met them all.

Additional Comments

Additional Comments - It was the first time having this much work done, it was stress free. Andre honored his words about it being stress free.

Recognized Excellence

Recognized Excellence - Dan and Carlos were very professional, informative

Areas Of Satisfaction

Areas Of Satisfaction - All areas!!! Great Customer Service!!!

Recognized Excellence

Recognized Excellence - yes, Ms. Songa

Areas Of Satisfaction

Areas Of Satisfaction - customer service post installation

Recognized Excellence

Recognized Excellence - The workers are very professional . I appreciates the neatness after the work was done.

Additional Comments

Additional Comments - I’m great full for the service they had performed on my behalf.

The people that put the roof on was a nightmare for one thing they did not tell us how they were going to take the shingles off, they took them off and threw it on the ground on top of all my flower beds. If they would have told me that then I would have dug them up and put them in a safe place. They had nails all on the ground and the shrubs.

Areas Of Satisfaction

Areas Of Satisfaction - The area they exceeded in most was when the insurance denied my claim the customer service department assisted in keeping in contact with the insurance company to get my job paid for.

Additional Comments

Additional Comments - They treated us like we were family, when we were ready to give up they showed concern and helped assure us they were there to help.

I am likely to recommend ImproveIT! of Atlanta, LLC because all of the staff that I interacted with were very professional. The work was done on time and there has been follow up to make sure that the work was done right. I don't have any concerns about my interactions with them.