The team were knowledgeable, friendly, and efficient
Great sales rep, product and installation.
I had four different companies come out. Marvin was expensive. They were second, and they were half the price of Anderson. I looked up reviews, and Marvin had very good reviews. Jarrod wasn't pushy at all and looked at the back of my house, which no one else did, and he explained everything clearly and gave me a price. The other guy came out to make more accurate measurements, and he was very nice. The date they gave me for availability was quicker than the others and quicker than the time they told me. The installers were fine. They did an inspection and found minor problems. They came out one week later and fixed them. Overall, I am very happy with them.
Outstanding people from salesman, to project manager to installers.
We choose infinity because of their warranty and competitive pricing
Good value, great experience
The folks that we contacted were some of the most professional, knowledgeable and above all customer oriented. Would work with them again
Very smooth and clear process
Good communication throughout the process. Workman were knowledgeable and courteous. Completed within timeline. Quality windows.
Wonderful experience with everyone being very professional.
We really like our new door and love the warranty on it. We had put Infinity by Marvin windows in about 10 years ago and really liked them and that helped us with deciding to put in the door.
I like the fiberglass option, and everything else is as expected.
The number 10 is not high enough to cover our experience with Marvin. From start to finish we could not have had a better experience. When you deal with some companies you may run across one or even two people out of all that you have contact with that are not so friendly or act like they just don't want to be there. We found no such person at Marvin. Probably the best company I have ever dealt with.
Excellent experience.
From the start of this project to the finish, we were impressed with the communication and professionalism of the entire company. We dealt with many individuals and each of them were exceptional. The end result is beautiful and more than we expected
The Infinity Team was very professional and did an amazing job installing our new windows and door. We will recommend them to friends and family in search of new windows.
This was a great experience. The team was promt, courteous and knowledgable. The product is well built and looks fantastic.
The first team who installed our windows were very difficult to deal with and did a very poor job. We were very disappointed considering the sales talk were given by the project manager .They left with many visible defects.
They were great. They cleaned up. I would never have known they were there. They left my house as nice as it was when they started.
Extremely professional and honest company to deal with. We are extremely pleased with the doors and the way the have improved the look of our home.
When my windows were originally installed I convinced my neighbor to use Marvin too. He did and has been very happy.
This was a great experience from beginning to end!
Repeat customer here and I've bragged about the quality and experience to any soul who will let me ramble.
The quality of the windows is excellent . Install team respectful and all issues resolved in a timely manner
I was neither super impressed nor super disappointed so if a friend asks, I'll tell them my experience and let them decide.
So far the product seems to be very nice and Marvin was good at taking care of issues. Unfortunately they also created the issues - between a factory bad screen door and some obvious misses during install.
After watching videos on how to install windows and doors myself, it seems like the Marvin method of of just filling the gap with spray foam did very little to protect against water, whereas the videos all talk about mastic rubber and other materials to help seal against water.
I would recommend installing in the spring or fall when the windows can be open as the off gassing either from the fiberglass or the spray foam was strong and lingered for a few weeks.
The adjustable hinges are an interesting concept. One of the last issues 3 months after install was the door sagging, but was quickly fixed with adjustments to the hinges. Will not know for a while if this was a one time sag, or if the adjustable hinges are the issue and loosen with vibration so will periodically need to be adjusted.