The courtesy in the work

From getting the quote to the final inspection everyone who I spoke with was fantastic. They were great with communication, keeping us updated through the process. The guys who did the roof work did a fantastic job! Our roof looks great!

I have already recommended interstate Roofing to several friends. Their professionalism and craftsmanship is outstanding.

Just a great crew. The last day of work. They worked a little past dark and then did an awesome job cleaning up. The whole crew took extra time with their personal flash lights picking up fine debris. And hats off to Dustin. On fast response to any issues or concerns.

Very professional and skilled

they were very organized, professional, and mindful about cleaning debris in a quick manner.

Friendly, Fast and Fair. Very professional high quality work.

We will definitely pass your business name on to our homeowners association. Many roofs in this area are aging out. We had a great experience- from Lance to Heather to Jorge and the excellent crew that repaired and gave our house a new hat. Thank you!

Enjoyed working with your company
Every one I talked too was very nice

Chaba and Ken were great to work with. They helped me understand the scope of the work and made appropriate recommendations.

I was disappointed with the re-roof work Interstate performed. Before trusting them with my home, I carefully researched roofing, obtained multiple bids from local companies and did a close, apple-to-apples comparison.

Interstate specifically scheduled my job at the start of a four-day weather window. The Monday work was to begin, they cancelled because the crew assigned was still on another job. They told me the next three days would still be plenty of time to finish my roof. But they were short a full crew every day, despite being three miles away in Tigard. Only two men worked the first two days, three thereafter. Each day the crew said they had expected to have the rest of their team, but those people were supposedly stuck on another job. Roofers doing dangerous work without the normal coordination of a full team get exhausted. Predictably, a mistake Wednesday caused water to leak into the house overnight.

By Thursday the project was way behind. By Friday, predicted rain came hard with my roof half done. The crew asked permission to work the entire weekend in the rain, each day until well into dusk. My roof had to be tarped. In all, I was forced home for seven days watching, worrying about my house and various aspects of the project. Compared to homes recently re-roofed in my neighborhood by various companies, the job I got was much slower and more inefficient. All the scrambling up and down and all around my roof in the rain over extra days put extra wear and tear on the new material being installed.

The Interstate crew was also careless in dropping heavy metal implements and lumber from two stories up, most definitely not fine when the objects narrowly missed landing on my garden gate and beautiful aggregate concrete walkway.

Even the roof I eventually got was not exactly what I contracted for. I had specifically discussed with the Interstate estimator that to minimize unneeded penetrations on the roof; only one new intake vent into my main attic cavity was required to add air flow. Instead, I got four, including into separate cavities where extra intake was unneeded. The supervisor told me this was due to the estimator not communicating the desired spec.

On the day of the final inspection, I took time to provide the supervisor a constructive review of the project. He politely acknowledged every problem, indicated Interstate had not meet its own standards and “looked very bad,” and apologized. He said he had fired the crew on the project. I took no consolation in that. I had gotten to know the crew, spoke Spanish with them, and--appreciating how hard they worked--gave them sodas and a batch of my mom's cookies. The problems I experienced seemed not about the subcontracted crew but Interstate's lack of oversight and urgency.

Communication and follow-up from Interstate was oddly poor. In every phase whoever spoke with me never checked back again. The original estimator/sales person? Never heard from him again (in fact, when I was at the front desk of Interstate's corporate office paying my bill, he walked past me, made eye contact but didn't even recognize me). Nor did the job scheduler/coordinator ever check back. The only reason I had any contact with the supervisor was because I stayed home, proactively waiting for him to show up sometime during the day. Email and text messages I sent during the project went unanswered. And Interstate's administration? Unbelievably, after the final inspection I heard nothing from Interstate for two full weeks. Finally, they emailed me the $10,500 bill (with my name wrong) as if nothing had happened. No adjustment. Not even a token credit for future work. I'd been patient and professional with literally each and every person at Interstate. Each one just handed me off to the next as if I was just a number on their computer screen.

Interstate Roofing LLC was incredibly fast, clean, thorough and very professional.

Interstate roofing met our expectations for scheduling and providing us with options.

There was an issue with the shingles offering on our estimate. The problem was we were not offered the higher quality 300 shakes we wanted. It was not put in on the estimate, and we are in correspondence with Interstate. It may impact our HOA requirements.

Meet my expectation.

Good people

Very professional completed in a timely manner.

I got four different bids and interstate was the quickest and straight to the point. There were no problems with the bid and no hidden fees. They were straight forward about it.

I'm delighted with Interstate Roofing. We got multiple bids, and they turned out to be the bid-winner. They were reasonably priced, the largest size, and the most experienced of anyone we got bids from.

Interstate Roofing was super easy to work with and super professional. Good value, service and communication.

This is the second re-roof that Interstate has done for us. A major contributing factor to choosing them again was the quality of the workmanship on the first re-roof. Their price point was also very competitive.

Like

I would recommend Interstate because they they did what they promised in less time than I expected.

They did an amazing job.

Good price, professional and efficient crew

Having someone come out to the house and review the estimate and go over what to expect was so helpful. The process went as described. Everyone seems to work so well together to make the job go seamless. I would recommend Interstate Roofing.

Na

The Interstate Roofing team was great. You can have confidence in them. They wanted to ensure I was satisfied with everything. There was a big storm after the installation and some of the shingles lost their grain. It was determined the shingles were faulty. Interstate handled the claim with Owens Corning. The roof was reinstalled about a week ago. I am glad I went with Interstate. Had I gone with a mom-and-pop company, I would've had to handle it myself. Interstate's warranty employee who does the warranty investigation handled it all for me

I recommend that the customer find out how much voltage is needed for their equipment before they plug it into your house. We lost our furnace for three days, right before Christmas.

Terrible communication, too many different people giving different information, lack of follow up or double check of work. I should not have to continue to chase them to fix issues. It felt very new business feel instead of a company in business for 35 years.

PROMPT, PROFESSIONAL .

Poor communication throughout project.

Such a pleasant and smooth transaction from beginning to end

I called Interstate Roofing to ask about the warrantee on the shingles they applied to my roof 20 years ago. To my surprise, Shelley, one the owners, called me back and explained it to me and offered to complete the paperwork to make a claim. A few days later, Lance came out to inspect the shingles and other aspects of the roof on my 1951 Ranch style home. He said that the shingles were indeed at the end of their life since the granules and asphalt were completely worn away on a good percentage of them. He recommended a full tear-off of the 2 layers of shingles and adding new plywood decking and low intake vents. I met with a couple other roofers who were strong candidates, but I ended up going with Interstate Roofing for a few reasons; two of my neighbors and I have all had good experiences with them, they are a family-owned business, and they gave me a competitive estimate. My new roof looks beautiful and is much sturdier with the new plywood decking and more efficient with the new low intake vents. I really couldn’t be happier. I also have to say that I was extremely impressed with everyone involved in making this happen. To get the project started sooner, I drove my deposit check to their office where I was greeted by Olivia who is friendly and helpful. I also met Jordan who explained the details; when and where the product would be delivered, where the drop box would be placed, how they would remove the old roofing material to protect my yard, where the portable toilet would go etc. There are a lot of details and even though she followed-up up in writing, I still had a few remaining questions. Although I felt like I was inundating her, she remained unusually gracious and never once gave me the slightest hint that I was asking too much. Hector, and every one of his crew were prompt, professional and efficient. They did an outstanding job of planning the work in phases around the April rain showers that week to keep the project moving forward safely. They are skilled, thorough and detailed. But there was one person who absolutely astounded me: Joe, the Superintendent. As with any project, there is always a hiccup or two. Unfortunately, the last 2 companies I hired for other projects turned into absolute nightmares. But this time was completely different largely due to Joe. He was extremely responsive to all of my questions and concerns and was always willing to continue discussing an issue until I was completely satisfied. He is easy-going and personal and makes you feel like you are his only client. I’ve done a lot of work on my former house and cabin, so I know a few things. Joe definitely knows his trade and he instills a great sense of confidence and trust which are rare these days.

From start to finish, everything went according to plan. I chose Interstate Roofing after I interviewed 5–6 companies. Dustin, who was Interstate Roofing's representative, said I must be confused, and I said no. I met with people and thought they were great, but then thought the price was too high. That happened with Interstate Roofing. We did it 6 times. The price was really good and competitive, even though they are a larger company and have been around for a long time. The first gentleman told me they had a video on the establishment and said roofing was the biggest scam because they take a lot of money upfront and then run. It was based on who would provide the best material and work. I was not disappointed at all. They said it would take three days, and they would start on Monday and finish Wednesday. They said they wanted to wait until warmer weather. We decided we wanted to go ahead with it. They provided 12 workers and finished the work in one day. I was very impressed. They probably wanted to get the work done and go to work because there was not a lot of work going on at that time of the year. The neighbor said they may get it done in one day, and it actually snowed and rained the next day, but they were able to get it all done in one day.

Interstate roofing was professional, competent and through, from the Salesmen to the workers. I really appreciate their job and workmanship. Furthermore Joe Head has been especially helpful in explaining the job and in explaining what other work that should be done to help keep the roof looking nice.

I have already recommended them.

Great working with Interstate Roofing. Great experience would do it again.

Interstate Roofing did a great job. I have worked with other companies and no one is as open, prompt, or thorough as they are. They made me feel good about their work.

I talked to quite a few roofing companies before choosing Interstate Roofing and definitely felt Sean, our salesperson, had the most knowledge and spent the time to really look at our home. He answered all my questions and made me feel confident in the choice. Everyone that worked with us, from the scheduler to the crew, were professional, friendly and responsive.

We had an amazing experience from beginning to end. We received quotes from several different roofing companies. Interstate Roofing was fair, worth the project, and we would use them again in a heartbeat. We have already recommended them to our neighbors.

Very please with all aspects of their service.

I was very happy with how tidy and neat the roofers were. They got in and did a good job, the roof looks nice.I didn't have to clean up nails or old roofing.

I would highly recommend Interstate Roofingto anyone who is looking for a company theycan depend on to do a professional job from beginning to end. Owens Corning is theRoofing of choice also.

Professional job, done on time and great people to work with, many thanks to Sean!

Great customer service and communication. This is the third project we have used Interstate Roofing for and am very pleased with their professionalism and workmanship.

They were good. The foreman was really good.

Interstate team was great to work with from beginning to end and their pricing was competitive with other quotes I obtained

They were very professional and accommodating. They were prompt and thorough. I would not hesitate in referring them in the future

I would definitely recommend Interstate Roofing in the future. The office staff were wonderful, the job was done quickly, and neatly, everyone had good communication and follow up after the job was done was also really good. I feel like staff went above and beyond to get me information that was helpful to me but it wasn’t something they had to do.