About this company
J. Anthony Custom Pools
Types of work
Pool design & construction 15
GuildQuality surveys
Badges
Reviews 5
Of 5 respondents, 5 left a review
No rating
Recent reviews
Bobby K.
Mike Pizutello was terrible!!!
Response
J. Anthony Custom Pools Dear Mr. and Mrs. Koshy,
I hope this message finds you well. Firstly, I want to extend my sincerest apologies for the unsatisfactory experience you encountered during your recent interaction with us. Your feedback is invaluable to us, and we take your concerns very seriously.
Upon hearing the obstacles you faced during your time under construction, we immediately launched an investigation into the matter. As a result, I am pleased to inform you that the individual responsible for the unprofessional behavior you experienced has been terminated from their position. Please be assured that such conduct is entirely contrary to our values and standards of service, and we have taken swift and decisive action to address the issue.
It is truly regrettable that you had to endure such an unpleasant encounter, and for that, I apologize once again. We are committed to providing exceptional service to all our customers, and your feedback serves as a catalyst for improvement in our processes and protocols.
Thank you for bringing this matter to our attention, and for your continued support and understanding.
Warm regards,
Tony Prutch
CEO of Pools by J. Anthony
Jennifer M.
Review in Allen, TX
Response
J. Anthony Custom Pools Dear Mr. Peddinti,
I am deeply sorry for the subpar experience you have had with our service. Your satisfaction is our top priority, and we strive to provide the best possible experience for all our customers. I want to assure you that we have taken your feedback seriously and have already implemented corrective measures to address the issues you encountered. Thank you for bringing this to our attention, and we appreciate your understanding
Review in Fairview, TX
Response
J. Anthony Custom Pools Dear Mr. Awan,
I am deeply sorry for the subpar experience you have had with our service. Your satisfaction is our top priority, and we strive to provide the best possible experience for all our customers. I want to assure you that we have taken your feedback seriously and have already implemented corrective measures to address the issues you encountered. Thank you for bringing this to our attention, and we appreciate your understanding
Review in Allen, TX
Response
J. Anthony Custom Pools Dear Mrs. Bunn,
I apologize for the experience you had, and I want to express my sincere regret that you encountered such issues. We were unaware of the situation before, but rest assured that we have taken immediate action to address and correct the problems. Your feedback is invaluable to us, and we are committed to ensuring a better and smoother experience for all our customers moving forward. Thank you for bringing this to our attention, and we appreciate your understanding and patience.
GuildQuality
Customer feedback report
