I thought everything went perfectly smoothy with them until the job was pretty much done. They hounded us for the final payment. It started the day they walked off the property and for the next four days they did nothing but call or email for our payment. The job was not officially done at that time. We had a rain diverter that still needed to be installed, at which took two weeks to get installed, however we had paid them two weeks prior. We have never been treated like that before. My wife and I received at least two calls and an email everyday, looking for the check after they left the property. Their work was great. The installers cleaned up well.

J. Carnes and Son Roofing recently installed a new roof for me. I was very pleased with their professionalism, responsiveness and the job that was done. I had a few questions post-installation which they responded to and handled in a timely manner to my satisfaction and this assured me that they stand behind their work and want the customer to be happy with the work that they do. I would absolutely recommend them!

I found everyone at J Carnes and Son to be professional, efficient, and courteous. We have several gardens around our home, and their team was very careful not to damage even a single flower. I would recommend them highly

I was most satisfied with J. Carnes & Son's professionalism of the crew. I thought they had a good crew.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the professionalism of the crew. I thought they had a good crew.

Recognized Excellence

Recognized Excellence - I would like to recognize Shannon in the office because she was excellent to work with.

Overall, J. Carnes is great - the product is top-notch, the crew was awesome, and there's nothing to complain about in the workmanship. The only area where my husband and I felt they needed to step it up was in communication with their office staff. The office staff was very friendly but not great at getting back to some questions in a timely manner (and it was a busy time of year, so we understand that...but it still would've been nice). Other than that, it's a great company to do business with.

Recognized Excellence

Recognized Excellence - The whole crew was great!

Areas Of Satisfaction

Areas Of Satisfaction - My roof was completed in 1 day as expected and they worked at a super expedited pace to beat the rain. My roof looks great! I’m very happy with the completed job.

Highly recommend J. Caries & Son Roofing!

Jay and his crew were very professional...yard was left cleaner than when they started! Entire house roof complete in less than two days. We are very happy with the workmanship and look of the roof.

Areas Of Satisfaction

Areas Of Satisfaction - Timeliness, efficiency, and clean-up.

Recognized Excellence

Recognized Excellence - Owner Jason Carnes. He was very helpful in making the estimates and was attentive to my questions.

Areas For Improvement

Areas For Improvement - The only criticism that I can give is that I felt that we were rushed into doing the job because he gave us a deal if we did it right away. But, it would have been nice to have been advised to paint the dormers first before we did the new roof. Jason knew we were painting the house.

Areas Of Satisfaction

Areas Of Satisfaction - In all areas the roof was done so professionally! We were so impressed with the job, the communication, the know how. We were told by others that the price would go up but it didn't. He quoted us and it never went over. Amazing!

Recognized Excellence

Recognized Excellence - Jason

Additional Comments

Additional Comments - Fantastic company!!

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied with their workmanship.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the crew. They were experts, they worked fast, and the job was done very well.

Recognized Excellence

Recognized Excellence - Everybody was great.

We were very satisfied with J. Carnes Roofing - the quality of the product, the workmanship, the scheduling, the price !

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the process of getting the bid from them, the package they put together with all the materials and all the testimonials included, and with the very comprehensive quote to help me to make a decision. That was the best part.

Recognized Excellence

Recognized Excellence - Jason, the owner (the one who I interacted with the most) provided exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - The crew was quick and overall good.

Recognized Excellence

Recognized Excellence - Everyone did a good job.

Professional & Organized

Professional & Organized - They are wonderful.

Areas Of Satisfaction

Areas Of Satisfaction - I am most satisfied with their honesty, integrity, and how caring they were. J. Carnes and Sons is top notch.

Recognized Excellence

Recognized Excellence - They were all outstanding, there was not one person that was any less hard working than the others.

Areas Of Satisfaction

Areas Of Satisfaction - The quality of the work, their efficiency when they did the job, and the price.

I've had three roofs installed by J. Carnes & Son Roofing and when ever I need another one installed, they are the only roofers that I would ever call. Completely satisfied with Jason!