I love my new Jacuzzi!

It was really disorganized. For weeks, they were unable to obtain the part; when they arrived, they were rushing around without it. I'm not sure why they made a mistake; it was regrettable.

Salesman was very friendly and informative. Installers were personable and very professional and creative installers.

Respectful sales rep. Quality materials and installing team.

The installers were very professional, explained everything along the way, answered all of my questions, and allowed me to take before/after pictures. They were awesome. They laid tarp on the hardwood flooring. I can't say enough things about them. They finished the work by the evening in one day. The tiles they installed were multicolored with black, white, and grey pigments. Initially, I chose nickel for the accessories such as the faucets, but then I asked if they could find out if black was available, and they installed that instead. They were very helpful with everything I asked for and followed through. They took the time to find out if what I asked for could be done. They were so good that in February next year I plan on having them back to do the master bed and bathroom. It's very beautiful.

Workmanship

I like the shower.

Loved the one day in and out. Great craftsmanship and nice look.

Process took time to get the materials but that was not unexpected because I was told it would be like that. At milestones, the team communicated by email or text. Once materials were in, installation and completion were quick and they took 2 days to install as they said they would. Also Ozzie and Jonathan who did the installation were fantastic. They communicated at each step and explained things in an easy to understand way. Very happy and pleased.

My installer Jose Pena, if I spelled correctly, was very informative about everything he was going to do. Kept me updated always. He was very polite, responsible & respectful. His crew also very pleasant. Very happy with my results, highly recommend!

I love the water pressure that I have now!!!!

Our salesperson, the communication staff and the men who did the installation were so respectful and made us feel that our time and money will be well-spent. I would welcome them into our home anytime.

The guys that worked for us and did the work were great. The only thing was that there was maybe a miscommunication with the salesman. The guy that sold it to us told us that they'd come in and fix all of the plumbing that was in our house to make sure it fit the jacuzzi. Our house is 55 years old, and we had copper pipe that was put in when the house was built since we built the house. The copper tubing was rotting away in some places. We had to spend another $2,000 of our own money to get the copper upgraded. I did it, and I didn't complaint a lot because I was in contracting in my younger years. I am 80 years old, and I understood how goes on. I need life to go on instead of complaining about having to pay for all the copper tubing to be replaced in our house from 55 years ago. We worked it out. I didn't think that I was going to have to pay it in the beginning, but I knew in the long run it wasn't going to do me any good thinking about the price. We survived.

When the salesperson was here, he mentioned that the glass door would have a big roller on top so it would be sturdy. When it was installed, we saw nothing like that. When you touch the door on either side, it shakes a bit.
We are not satisfied with the glass door because we thought the glass would be thicker.

The guys who did the work did a fantastic job. They were as professional as can be.

The experience was very good from sales through to the construction. The only reason I didn't rate a ten is that it took a month for everything to get made.

Everything lived up to the expectations. They were in and out in one day and were a very professional crew.

It hasn't been as smooth as they said it was going to be.

They were fantastic, and the guys were very communicative, very professional, kind, and it went well as it could've gone.

Great workmanship that I am sure anyone will appreciate.

Professional qualified courteous workers

Our sales person, Anthony De Biasi, was knowledgeable, personable and non-pressuring. Made the whole purchasing process very easy

I highly recommend Jacuzzi! We arranged our remodel through Costco.

The remodel is beautiful.

They were quick. They were in and out in one day.