management at the tucson office is very bad. deceptive, lying. all they cared about was getting my money. i asked at least 10 times to cancel my order and refund my deposit; they waited until they placed the order then told me it was too late to cancel. will be reporting to the OIG and BBB.

They came in installed my new shower they cleaned up after themselves which I like went over everything that needed to be done what to expect even how to clean the shower you're very professional and they did a great job and I love every minute of my new shower thank you

They were very transparent about what they said they wouldn't do. Timing was impeccable, they were very punctual, it was like clockwork unbelievable!

They have no clue what they are supposed to be doing. The project could've been finished in a day or 2, but it took them 3 weeks to complete it. They don't know how to connect the drains from the bathroom.

They didn't return repeated calls. We had to push them more than anything. They never took the initiative to call us. It took almost six months to finish the project.

When the salesperson gives an approximate install date, it shouldn't be 2 months after that time window that the install actually happens.

I have already recommended them to my neighbor. He said, "I want what you got." I called my salesman and left his information with him.

Would definitely recommend Jacuzzi Bath Remodel to anyone wanting to remodel their bathroom or just their shower!

The worker is superior. I love the work he did.

It was just the price. The installers are great.

Overall, highly pleased. Unsettling to have to pay entire amount up front and then wait two months with no call. Had to call twice to get an install date. Materials were bought and ordered in February. Called to set up date for install in April. Am very pleased with finished project.

Expedite material procurement, reduce time lag between order and installation schedule. Increase frequency of status communication with the customer.

The men who installed were so professional and caring and did a great job cleaning up too. I love my Jacuzzi Shower

I already have given out the business cards your sales person left me

The workers Michael and Jeremy were so diligent and polite and kept me apprised of every step of work.

After someone came out to look at why the water was accumulating on the bench in the corner area, I was informed that the entire side wall was not made level when it was installed. I was told someone would contact me within 2 weeks to schedule it to be fixed, but no one ever called. This was in September. Then I had to call because the calking for the shelves was separating from the wall, and they were loose. this was addressed within a week, and it was discovered that when the calking was originally applied, the pre-sealant was not used. The guys had to reapply calking to almost the entire shower. In regard to the uneven wall, I told them that I will just live with it. I am very disappointed with the install and feel that I should receive some form of compensation for all of these issues.

I was very pleased with Jacuzzi Bath Remodel of St. Louis. They were very pleasant people. Thank you, Jacuzzi Bath Remodel of St. Louis.

I was totally dissatisfied with the whole process.

They arrived on time and as scheduled. They did the work in one day as proimised and I amsatisfied with the results.

They are 5 star rated.

The customer service and installers were great, but the salesman lied to us.

I love my new shower - the 3 men did a fantastic job!! BUT the finances were horrid - I set up Jacuzzi Bath of Atlanta as a new payee with my bank and made the final payoff payment (thousands). A week later Jacuzzi of Arizona took the same amount (thousands) out of my bank UNAUTHORIZED!!!! This put me thousands of dollars in arrears and bills bounced! I am on social security and I am legally deaf - I wrote 3 emails to Jacuzzi Bath Remodel of Arizona and they have never replied!!!! I am turning them in to the BBB and Consumer (actually government() for fraud. I would give a 10 for the work done and a 0 for the finances..

The physical product itself is 7 or 8 stars. The product is presented in the TV commercials here in St. Louis. In the brochure and flyers that Jacuzzi Bath Remodel of St. Louis left here, they show a lot. My big criticism is that I do not have towel racks. I have the two shelves, the chair, and the two handlebars to hold on to, and I will give Jacuzzi Bath Remodel of St. Louis credit that everything I saw plainly showed there were no towel racks where Jacuzzi Bath Remodel of St. Louis normally had them. They were along the side walls pictured in a bigger bathroom than what I have. We will get it resolved, but nothing was said about the configuration of the bathroom when the salesperson was here. What Jacuzzi Bath Remodel of St. Louis did is fine, but it is not exactly right for my bathroom. I am paying for it, and there is not a problem there. My son-in-law and I will figure out a solution. There were a couple of problems. A hand towel rack that was over the toilet was moved and glued back on, and it fell off. I like the product, and it looks good, but as far as what goes with it, I have to live with it or live without it.

I had a great experience. There were no problems and they have a great product.

Loved everything about it