The shower with the seat was installed for our rental home and the tenant loves it!

Jacuzzi product is excellent and I am extremely happy with it, in fact, love it. So why only a 6 as far as would I recommend it? I would recommend with qualifications to 1) get other estimates and 2) be wary of the fact they subcontract the glass and make you responsible for getting it done.

I am very happy with what they did.

We originally scheduled our bathroom shower installation for April 2024. They installed the wrong size shower and didn't have our shower bar ready. We were told the installation would only take one day. It ended up taking two days, and even then, they didn't have all the parts and got the size incorrect. Ever since that date, we have called and called customer service, managers, and anyone we could get a hold of to try and get our project corrected. We spent $15,000 on this shower. Jacuzzi Bath Remodel's customer service has been so ungodly horrible. Finally, we got one call back from a manager, Brian, who promised us they would do the reinstall, fix everything, make it all right, and get the size that we ordered and paid for. I have never heard back from Brian. Every single week, I have called them. Every single week, I get told they are in a meeting and will call me back. I never get a call back. We went through Costco for this installation, and we never got our rebate. Jacuzzi Bath Remodel never submitted the paperwork to Costco. We have had to follow up with Costco. Costco takes its third-party installers seriously. We explained the whole situation to them, and they are not happy with it. I am dealing with a missing part, reinstall and no rebate, and now we have caulk peeling on the seams. I have called about the water damage we are now getting due to the peeling caulk. I have asked for my issues to be escalated several times and I have never had anyone call me back. Jacuzzi Bath Remodel is just all lies, lies, lies. I am going to report them to as many business bureaus as I can, and I am looking for legal representation to get my money back. I will never recommend Jacuzzi Bath Remodel, ever. I haven't even gotten a call back since April and it is now almost September. Every single time I try to get a hold of them, I am told that they are in a meeting and that they will call me back. They don’t call back. I really don't want other people to get ripped off like I have.

They were here on time. They did a professional job of installing the shower and getting rid of the old shower. They cleaned up after themselves and checked with me on where I wanted the grab bar set, and how high to do the nozzle. They were great. There was a chip in the wall, so they called someone who came the next day and fixed it. They were great. I've been recommending them.

If Jacuzzi could get their act together and make sure they have the parts instead of delaying the project for weeks, then I would have given it a higher rating. They are an unorganized company.

They did an excellent job. I approve of the product.

Jacuzzi Bath Remodel wanted to take out my bathub and install a 30ftx30ft shower stall for $25,000 dollars. Those prices are outrageous. However, the salesman was very nice and a pleasant guy, and it was not his fault.

I just thought it was kind of expensive since I am retired. Most of my friends probably wouldn't be able to afford it. Most of my friends are retired and wouldn't be able to afford to pay $15,000 for a bathroom or shower installation.

Everything about the whole project was great. The entire process was smooth from start to finish.

The work was very well executed. I am happy with the service and the quality.

I was thoroughly pleased and they did an excellent job.

I was happy with them. It was a good experience and it turned out well, so I am happy.

I am happy.

I thought that the project turned out great.

They were professional, courteous, and cleaned up.

Everything went very well.

I've done nothing but bad mouth Jacuzzi since day one. Worst company ever

They did a great job!

The install destroyed our flooring when glue was spilled! The manager said the would pay for a new floor.

The commercial looks fine as far as the one-day installation. They adhered to that. I had a few problems, but the workers stayed until 10:00 that evening.

They did a wonderful job. They did work professionally.

I am highly likely to recommend this company.

Only fault I find is with the shower pan. Supposedly slip resistant but I find to be pretty slippery, especially for a 97y/o for whom it was purchased

The two installers, Tanner and Armando, were are absolutely professional.