The shower enclosure is beautiful and works perfectly.

It has been over 4 months since we bought and paid for our shower, and we still do not have it.

If communication with Jacuzzi Bath Remodel of Seattle were better, they would have got a better rating.

The service, and install was great with Jacuzzi Bath Remodel of St. Louis, but the communication was lacking.

From sales person to the installer this was a great experience

This has nothing to do with the installation team.

The people that came out were kind, courteous, worked with you and were very respectful. They are exactly what people need to see to know there are good workers out there that care about what they do.

Luke & Ahmed were GREAT

During whole experience, Jacuzzi Bath Remodel was incredibly professional, very efficient, and very repectful of my space, considering it is in the master bedroom. It was fantastic experience from start to finish. I would totally use Jacuzzi Bath Remodel again, and I'd recommend them anybody looking to do it!

Letter nailed to JBR of Seattle on 12/14/25. Awaiting a response.

They seemed very eager to sell. After that it was hit or miss. There was no call when the original projected install date came and went. For over 2 weeks whenever I called, I was given the same pat answer, your part is on the truck and should be delivered today or tomorrow. When I was never called for the install, I called back multiple and was told a supervisor would call me. NEVER happened.

Quality work, knowledgeable installers, great clean up

The contractors were clean, informative, and friendly.

I am very satisfied with the outcome.

Eric G. and Justis W. did a good job. One of the grab bars is not jacuzzi brand and the flange covers are loose. They are not tight against the shower wall. There are streaks of a yellowish substance on the shelves and on the pan. They weren’t visible until the next day.

The crew that put it in was kind and professional. They were attentive and did a great job. I am pleased with the shower and the job they did.

Everyone was professional throughout the project. They were on time and did a great job. They made sure that I was happy.

You did what you said you would do. The timeline is right on time. The insulation was done in one day with no problems. The walk-in shower looks real good and the installers were very professional and polite cleaned everything up when they left.

The total Jacuzzi experience was one that was a major disappointment for me versus their advertisement.

I was told I would only need to paint. Instead I had to have above the shower fixed, taped and textured before I could paint. An extra $500 expense.

We had a Bath Fitter tub put in several years ago, and it was one piece. I am not too happy with the caulk, but the quality is a 9 and the workers were a 10. They said if it's not measured perfectly as one piece, they have to get a new one. They did a lot of caulking and fitting. There isn't a square area in our home, that's a true square, since it's an older home. I don't see $13,440.00 worth of materials, but the guys worked so hard. I don't want to affect the workmanship and hard work they put in. Furthermore, I am shocked at the price. I should have mentioned it to the salesperson. The next guy that came out did almost nothing, just a follow-up. I expected it to have fewer joints. Everything is caulked and joints. It's guaranteed for a lifetime, but I would like to see what the caulk looks like in 15 years. The caulk always fails or has to be redone. It was a very long process. Hunter and Axel, the workers, get a thumbs up. They wanted to make it right with what they had to deal with.

I am very satisfied. They did a good job.

The personal experience we received was great.

The appearance of everything Jacuzzi Bath Remodel did is fine.

There was a lot of misconception about the actual start of the install.