Their customer service is awful. I have been trying to get in touch with them since the installation. No managers are returning my calls.

I was told to expect the workers to arrive early, 8 am or earlier. Heard nothing until close to nine, fortunately the job was completed same daly.

The process was smooth, and the installation was pain-free.

Fast and thorough

Workmanship was good. Coordination and communication with delays in project was lacking. I requested a callback 5xs from the local production manager. I am still waiting on

They came on time and were respectful of my property and house, wearing shoe coverings. They were efficient, showed expertise, and were very professional.

Your management is terrible. The installers are fabulous.

One day time limit. Workers cleaned up after their work was done and were very respectful.

This may change to a 10 based on how things go with rewording outstanding issues.

Friendly employees, on time, fast installation, great communication

Very professional and focused employees. Also punctual and mannerable workmen.

We were having trouble with the water system. They were trying very hard to make sure we got our water back before we continued with the remodel. We did not have water, and it was not their fault; it was the water company's fault. They had to get professionals to come and dig everything up. I am not sure who paid for that. I don't know if Jacuzzi paid for it; if so, they didn't make any money off of us. I have a feeling they may have footed the bill, but I will tell you they are professional through and through. The only minor complaint is that they were slow, but it was not their fault. It was the water company's fault. They had to come fix the issues. They went out of their way to please the customer. I was so impressed by that. It was not just the bathroom that was nice; the way they handled it was great. Not all companies would have done that. They were very nice and personable. They tried to get everything done in a reasonable time, and it was not their fault.

Had a water leak in the drain. They did come fix it pretty quickly.

Installation was a little hurried which left the shower doors not working correctly.You folks sent out service personnel to work on it and yet we still have door issues.We are hopeful that this will be corrected to our satisfaction after all this project cost over 17,000. and we are expecting a top notch product

I did not get what I requested for. It was delayed.

It is hard to recommend when the job is still not done. The wrong door was put in and the handheld shower head has never worked. I have called the 800 number and emailed with no response.

We were told that the shower pan was slip resistant but find this not true.

looks very nice and much better than the dangerous tub shower combo

They were very professional, polite, and hard working.

Presentation was informative & complete. Allowed me to make the choices. And the installers were very good & gracious.

No, I will not be recommending this process to anyone. I feel like we were deceived from the beginning. My husband and I trusted the Jacuzzi reputation. I am grateful that this came with a lifetime warranty because I am afraid we will need it. By no means to I feel like we got our money’s worth. It looks nice however and I am grateful for the future ease of cleaning compared to tile. I am not sure what could be done at this point to make me change my view.

Miguel and Manny arrived at the scheduled time and worked all day paying attention to not disturb any areas where they weren’t working. The finished shower looks beautiful and they paid great detail to the finishing touches.

There was some confusion in terms of the contract itself, but the work done was very good.

I was very happy with the installation. The product that they installed was excellent, and their installers were very polite.

They were very courteous and had great workmanship skills.