The initial point of contact that came was excellent. The team came in and did what they needed to do. Excellent team work. It got done in a day

I am satisfied with the job they did.

So pleased with the final product. Good information and communication throughout the process from beginning to end. Especially impressed by the competence, care and thoughtfulness of the installers (Jose and Paul) and the quality of their work!

The rings on the support bars keep coming off. They slide down the pole and won't stay up.

Communication is not always the best. We had problems with what the salesman told us would be installed and whet was installed. We did nto receive a copy of the work order at the time of the sale. I had to call the office and request a copy.

The guys that did the work were running a little behind. They ran into some more in depth work. Another crew came to pitch in, so they could get it done in one day.

Im very happy with our Jacuzzi Bath Shower. My wife loves it two. the installers did a great job, worked very hard to make sure we got what we wanted . the end product was professionally accomplished. So far so good.

We are very pleased with the shower.

We did have issues with the company. Things were done incorrectly. We had two bathrooms done. They did one bathroom and even the installers said they could see two bathrooms. They did one and we never heard from them. They were like they never ordered the materials and so forth for the second bathroom. Then we had to have a custom door made. They put us with a company and we are still without the custom door that was messing up on us. We are still without a door. The other company screwed up. We ordered both bathrooms the same and we have two different shower heads. Why do we have two different ones when we ordered things the same? Jacuzzi Bath Remodel of Arizona knew they were screwing up. They never tried to make it right. They didn't do anything to try to compensate us or try to make it right.

I found them to be very expensive.

I had my shower and tub put in 3 times because of poor quality product and workmanship! After third time which still had installation issues I asked for a full refund and to cut ties with this company. I would never recommend this company but I sure do caution people to stay clear of them.

The customer service experience was not a good situation.

The whole Jacuzzi team was awesome to work with. Yes, we paid a bit more, but it was so worth the money. They were clean, efficient, respectful of us and our home and left an amazing bathroom. We are more than thrilled!

It was a good company. They did what they said they would do. I appreciate that.

It was done quickly and the quality was excellent!

I was not happy with the way our specs were communicated incorrectly. The specs we gave them to work from were mistranslated and not done correctly through the people who put the orders in for the materials that were needed to do the job.

I highly recommend Jacuzzi Bath Remodel. There were a few problems, but they ironed them out.

It was a delayed install. They didn't get the measurements right, and the people who came out to do the installation the first time tried to leave early and continue to delay the process.

It is overpriced.

Jacuzzi bath remodel was the best thing I could have done for the age of my home. I wish they could have done the whole bathroom too.

The people that did the work from Jacuzzi Bath Remodel of Arizona - Phoenix did a good job and worked really hard.

The third party company that was contracted to do this job was not up to the Jacuzzi standard in our opinion. The 2 day job took 94 days. The pan was ordered three times and still not perfect. The installers cut the truss in the upstairs master bath shower, which is the shower that was contracted to be completed. The supervisor, Kyler (yes spelled correctly) was rude, dismissive, had poor communication skills & in general a jerk.

Thorough sales appt and timely scheduling. The install was smooth and wuick

They installed a bathtub and a shower, and it was done wrong. It is falling apart where they glued things together. It was a very bad installation. The product is bad.

My project did not complete on time. When I asked them to communicate with me about why it was not going to be completed on time no one followed up with me and they ignored my question.