After talking to a representative in Sep 2024 said I will be contacted in 2 weeks. When the contractors came, they realized the shower could not be extended because of the pipes. They could not put my pan down so they said they’ll be back in 2 weeks. I called to explain that bugs were coming through the exposed walls so 3 days later they put plastic up to deter any more bugs to come through. Two weeks became 3 etc. we had a family member pass away in September 28th. I asked if the project would be completed by then and the answer was no. I had family coming for the funeral. The job was finally completed in November. I was told someone would call me about the shower door. I waited and waited and I had to call and inquire about the shower door. I was told they had to look up the contract because they didn’t think it was on the order. So weeks later I was called by the glass company and someone came and put the door on. The project was completed on 7 December. I am a very dissatisfied customer. I will admit it does look nice but I didn’t expect plastic and glue to cost so much for the look. Too much money and too much time wasted.

Great job

We had 2 bathrooms done and asked for 2 crews to complete in one day.A sliding shower door was not present on instalation. So needed another day to complete. Quality of material is beautiful and top quality.

Happy with the shower now. It’s beautiful! The team definitely takes pride in their work & were professional. We were disappointed couldn’t use it right away as the shower rod was an issue & we waited 3 weeks.

It’s beautiful.

I highly recommend them!

Be careful!!

Too expensive! And the area where the floor meets the shower did not look good. Jacuzzi need to come up with a better transition. I ended up trying to fix it myself. Not what I expected.

Jacuzzi Bath Remodel of Arizona - Tucson was very conscientious in their work. The work was completed very well. When I had an emergency health problem, they responded 6–8 weeks later and took the doors off the shower so I could accommodate my problem. They had no charge for that activity. I thought they were very customer-oriented, and that was very much appreciated.

The two installers were amazing. They were very polite with my elderly parents and communicated very well.

The lady on TV says it will be done in one day. It took us a month to get the job completed.

The Jacuzzi designer did what I wanted. The staff was meticulous. I love the finished product!

The people from Jacuzzi Bath Remodel of Arizona - Tucson are terrific. The service is impeccable. The cost is really expensive. I have friends who, in no way, would ever be able to afford that.

I was very satisfied with their workmanship and how quickly they completed the job.

I am very satisfied with the work. It looks awesome and my bathroom looks amazing.

If anyone asked me where my bathrooms were done, I would tell him I did it myself. This company is horrible.

I found the followup to satisfaction less than spectacular. I have called several times to try to have the installation to the plumbing inside the shower stall corrected, and I have yet to have it satisfactorily addressed.

Best quality I’ve ever seen in products and the work by installers.

We are showing off our new bathroom and couldn’t be happier. Highly recommend

I am very happy with my new bathroom.

If Jacuzzi could get their act together and make sure they have the parts instead of delaying the project for weeks, then I would have given it a higher rating. They are an unorganized company.

They were professional, courteous, and cleaned up.

They did a wonderful job. They did work professionally.

I liked the process and outcome of the Jacuzzi walk-in shower installation. Everything was quick and concise, just as they said. From the first greeter at Costco to the salesman that came and the installers, everything was brief, to the point, and exactly what they said. I really liked that about it.

There were so many mistakes and so many delays.