The entire process beginning with Brent going over the project was great. He helped us select the material to be used for the shower conversion and set up financing for us. He is very professional and most of all a nice person. Jaime and Eddie were the team that removed the old tub shower set up. They replaced some of the wood and insulation and removed some mold and treated it so it won’t come back. Redid the plumbing and drain and then put in our beautiful new shower. Absolutely love it!! Jaime and Eddie were so incredibly nice to be around. Very informative as they went along. These 3 gentlemen are credit to your organization. Thank you all

I'm very happy.

The installers were very professional and friendly and answered all my questions.

I sent a letter to Costco outlining all the problems with this remodel and limited it to 10. For two months, the doors were not available; they put in the wrong color and had to redo it. A phone call once a week brought nothing until I said I was going to call the credit card company and cancel the remodel. They were here the next day with doors that had been opened and rejected by someone else. They are loose and bang; the doors are not the same quality or work as well as the ones we had taken out which were 25 years old! Terrible experience!

Everything the crew did was awesome clean and timely

Absolutely would not recommend. Terrible communication, didn’t show up on the day of install, left me with no shower curtain rod while my door was being ordered. Then I found out six weeks later that they forgot about my door but they still harassed me almost every day to pay the final payment even though they still had not installed a door. Ridiculous people to deal with. Tom and Edward have no honor.

No one is a 10.

The job was beautifully done. There were a few hiccups. The shower seat didn’t come with the materials, but one was sent. The shower curtain rod didn’t work, but they came a few days later to install it once I called to remind them. The installers wet all very friendly, hard working and very professional. I believe the foreman Pablo always kept me updated to what they were doing and what was being done. They took care in keeping things clean and making sure all that they did was done professionally. It took longer than expected to complete but asked to stay longer to complete the job, which I completely agreed to. I was very pleased with the final results and would highly recommend Jacuzzi Bath to my family and friends. Gus A Ramirez

Trash pile was thrown out by my neighbors property line dirt, pieces of drywall and large chunks of broken tub are in the pile.

The work, material, and workmanship could not have better. The products were top-rated. The scheduling and getting it to happen was a problem.

Pipe coming through the wall where the shower head attaches to was loose and moved in and out of the wall when you grabbed it. I questioned it, and the installer said it was because the shower head we selected was too heavy, and they left. they also took an approximate 2-hour lunch break, when I went outside to ask them when they would be finished, as we had plans that night, they said it would be around 7. We had to cancel our plans. Contacted Jacuzzi after installation was complete and complained about the installation, and you sent the Installation Manager who inspected the installation and was furious and eventually what he saw and eventually corrected the problem.

Comment 1: The correct project materials were not with the crew upon arrival.
Comment 2: The onsite crew did not communicate where the grab bars were to be located. They did it upon themselves, without any coordination with me, the owner.
Comment 3: The handicapped stall didn't have a handheld showerhead. Therefore, I, the homeowner, had to keep the existing handheld showerhead. The showerhead I purchased was kept by the installation crew and I didn't receive a credit for the kept material.

We liked it; it was quick. They got in here, did it, and showed me everything they did as they were doing it. They did a good job and it turned out great!

Everything went as planned. I was amazed at the quality and swiftness of the process and the attention to detail. The fact they covered ALL my floors and swept up afterwards was much appreciated. I love my new shower, it’s beautiful and I love all the safety features.

We were rescheduled twice (and almost a 3rd time) due to overbooking.

Overall the job was done very well. David and Pablo are great installers and corrected some misinformation we were given on the cleaning and upkeep of the fixtures.

They are a fabulous company. They are very professional.

They werevery professional, explained everything, and made sure I was satisfied with the job.

The people they have working do not appreciate the name Jacuzzi. They are just in it for the money.

I had a very hard time with them. They completed the job. I am pleased with it now. I had to go through a lot to get them to do what I wanted, not what they decided to do.

They were very professional. They did the work in a timely manner. We are very pleased with how the showers came out.

I think if I had it to do all over again I would hire a contractor and buy the supplies myself. Between the cost and the time I had to wait for all the materials to arrive and get the shower done it was not worth it. Frustrating to wait that long for the amount paid.

It is an excellent product! It was well installed, and I am very happy with the product.

Delivered what was promised, on schedule. Excellent installers.

Jacuzzi Co. remodeled my sister-in-law & brother's bathroom in November 2023. We saw the workmanship they did and expediency of the project. That convinced us to go with Jacuzzi.
We had 2 bathrooms done by Jacuzzi. The bathtub and shower enclosure removal and installation of new fixtures and the plumbing work required was done with great care, efficiency and professionalism.
Andy Smith, Design Consultant served us well!
Lorenzo, Roberto and Lachelle Removal of existing & installation of new enclosures and fixtures.
Alex Chiquete did the EXCELLENT plumbing work!
Thank you all for great work ethics and a job well done!
Steve & Brenda Herring

Great job. It was a long day for them, but they did everything and cleaned up afterward, so it was fine.

I was satisfied. They finished in two days, which was great!

The company is very disorganized. There were significant communication issues as well as changes made to our order without our permission. The project was behind schedule and was not completed as agreed upon, in terms of materials and features. The project took a week instead of a day. I would not recommend this company at all.

Customer service was phenomenal and communication was great. The job was finished on time with no problems.

Very pleased did everything I asked.

They did quality work as scheduled. We did not have any problems.

The total experience with Jacuzzi Tucson, was terrific, and the final installation was everything we had hoped for. I highly recommend Jacuzzi Tucson.

Jacuzzi Bath Remodel of Arizona - Tucson provided great service and personal help.

Love my new shower don't know what else to say

Overall, it was an incredibly wonderful experience. The great team who came in to do the renovations was very professional.

First, they didn't put anything in the bottom so it was leaking. Later, I found out it was on backorder. They came and installed and redid the bottom piece but the glue left stains.

They came on time, the job was done well, we got a long well, and the shower works great.

The workers did a very good job!

The installers were very nice and did a good job.

They provided good quality work, and they were very pleasant to work with.

The process was great. The shower is great. We love it!

On Jan. 10th at 7:47 PM, I called customer service because there was a problem with my shower that I spent $13,5K on, to tell them that I needed service. They said they would cal me back, and I have yet to hear back from them.

On Jan. 22nd at 11:26PM, I called the second time and left a message with the auto attendant, and am still awaiting a call back.

On Jan. 27th at 5:30PM, I called for the third time to 800-26-0075 and held until I for voicemail.

I also submitted a request for a callback via the Contact Us on the website.

On Jan. 28th at 8:50AM, I called again, and left a message, which was call number five, and I haven't heard from them.

I was amn very pleased with everyone . Th workers kept me very informed and updated on everything. I appreciate how respectful they were to me and my home.

They are awesome

I am satisfied with the work that was completed. However, they told us that it would only take one day to complete the project, but it took them two days to finish it. The salesman did not measure the shower correctly. So, they had to come back another day, which affected our work schedules.

Five minutes before our installation, we get a call moving the appointment. The reason…doesn’t sound like a reason. It sounds like an excuse.

Stopped by to get an estimate. The salesman was in a meeting so the secretary introduced me to a manager named Doug Parks. I found Doug to be very knowledgeable about their products and the issues with the housing tract our home was in. We found his presentation to be informative, honest and fair. We decided then to move forward with our purchase.
Met Lorenzo and Justin, the installers, and were amazed by their work ethic and professionalism. The working area was kept clean and their attention to detail was unbelievable. My wife and I found the entire project to be the best choice we could have made! A follow up was done by Edward to check our satisfaction with the job to which we replied we were very satisfied!

The technicians were very polite and courteous to us.

I am very satisfied with the work they did. I highly recommend Jacuzzi Bath Remodel of Tucson!

Salesman was on time, went over the cost and financing options. Installers were on time with all the materials. Went over all the materials with us. Show us the work in progress all the way up to completion, and went over everything they did after completion. From the time of the salesman show up to completion was only about 2 weeks.