Professional, courteous, thoughtful employees did a great job.

I think the whole thing is too expensive.

I didn't like the process that they took.

Everything from the sales to the installation was fabulous. They were very professional and completed the work quickly.

They started before 8:00 AM and were done by 2:00 PM. It was great.

Product is excellent. Installers were efficient and cleaned up their mess. Two reservations. First, we discovered damage to the ceiling below the shower and are waiting for somebody to contact us to see if they are willing to fix it. Second, the price, though lower than a competitor, now seems very high vs. the cost of other products and services that cost that much.

I strongly recommend Jacuzzi Bath Remodel.

Their customer service was horrible!

I am very happy.

It seems like a good shower. It's kind of expensive.

We purchased a new tub / shower installed. The salesperson was fantastic. The contract was for all matching chrome finishes on all fixtures and handle bars. Even though both installers have seen that the handle bars and the shower rod were brushed nickel, they proceeded to screw all of them in.
The first insult was that they both stated that those are chrome too, it is only our lighting makes us think that they don’t match. Then one of them called the office, ust live up to their obligations jand a manager called Dan ensured us that nothing is more important to them than all customers are happy with the completed project. Then he proposed that the very next day he will send out the chrome parts to be swapped out, so he said that the completion can be signed off without any worries.
We agreed and I even told him that I don’t expect the swap to happen the following day, and I let him know that as long as he could schedule it to be done within two weeks, it would be fine.
The second insult was that not only he never called back, but not anyone tried to follow up. Both my wife and I tried different approaches and yet nothing worked. Finally they sent out someone with not even the correct size, nor the right finish. At every step different persons kept asking for pictures, even after the technician took new ones, who included them in his report. So six weeks later I was finally transferred to Dan on the phone.
The third insult happened when he stated that he doesn’t know what else he could do, since we rejected the chrome parts…and so we had to start over and explain everything again. By the way the second time he said that this chrome issue never ever came up before for them. So he suggested that we could have all matching parts in black. So we agreed that another manager will set up a date with us when the material arrives Another three weeks passes by, and again, nothing is happening. So I emailed him and instead of answering, he just copied my message to the other manager, who scheduled an appointment within one hour. So the same technician comes out and right away had asked us he we authorize him to drill new holes. Of course we said no, and also we inspected the black finish on the handle bars and had found that it had deep scratches right out of the box.
So I ended up proposing that an all brushed nickel finish swap-out would be the only solution.
I emailed him again, had ignored me for weeks again, then I emailed him again, and at that time he forwarded my request to the scheduler manager again. So he rescheduled the same technician for two weeks later to come out for the third time.
Thus Dan’s “ Next day” promise turned into a 90 day final solution.
The last insult was that not one person in charge has ever attempted to apologize, nor offer a 10-15 % refund for any of these ( not ) taking place.
During this entire time they made us feel that we were the picky ones and demanding, when all we asked for is that they complete this installation as st agreed in the original contract. Out of the whole Portland crew, kudos goes to the technician who kept coming to our residence to fix things up.
So I ask you instead; would you recommend this company to anyone?

I have already recommended them! I am really pleased with the work done and really pleased with the shower.

Out shower failed the county inspection because the water is too hot, I cannot get Jacuzzi to respond and get this fixed.

They have not finished it yet. It has been months in the process and still not finished. Nothing seems to occur unless I call

We were down for a longer time than should have been . Wife and I laugh and laugh when we see the one day remodel add on tv

Jacuzzi Bath Remodel provided great service.

They did the job as planned and in a timely manner.

It all went very well, except what was promised by my salesman was nowhere near accurate. When it was time to install, she promised it would take 2–3 weeks, and it was actually longer than a couple of months. We signed in July, and they installed in October.

I am very, very happy with them. I have recommended to several people to get hold of these guys because they did a really good job!

They did not know what they were doing.

Arnulfo was great to deal with as was production/scheduling at Jacuzzi Bath Remodel of Portland. Still have a couple little issues to get taken care of but am confident it will be handled properly.

No call backs on my concerns with my installation lacking quality assurance. Should be double checking their work with 3 techs on-site before leaving They all seemed like nice guys.I am not happy. The walls are very nice material. Overpriced considering the low quality shower door installed. I went with them for the lifetime guarantee,but so far I don't know what to think

The communication has been poor and I’m still waiting on my second bathroom after nearly three months.

They don't tell you different prices, and they don't explain their pricing. They don't tell you when something costs more than something else. They just tell you this is what this costs, and this is what this costs. At the end is when they give you the cost, they don't tell you well, this faucet costs $50 more than this faucet. They just say pick this faucet or pick this faucet. They don't give you a breakdown of the cost.

Excellent experience all round!