Be very careful about reading the contract you are agreeing to, because there are details that matter. In my case, there was an eternal wall that was unfinished, which wasn't spackled or painted, and that was in the contract. I was also sold on the fact it would be a whole job and professional in its completion.

Communication with the company was almost non existent. We kept calling to get a time estimate from Jacuzzi and they would not get back to us. I will say the installers were great and worked hard to complete the job once they started. We do have an issue with the water coming out way too slowly. The installers gave us the number of their supervisor, which I called and left a message with. He never called back. The water on our old tub came out much faster, so the connection must be restricting the waterflow somehow.

When I was stopped in Costco, the salesman that J was on my way out and in a hurry. I just wanted a number to call to get information. He held me there for the longest time with small talk, asking questions like work, hobbies—really!!! The home visit also took so much time telling me things J wasn’t interested instead of getting down to product and cost.
If this is now one of Jacuzzi’s specialties, they need to come up with more options for niche’s. That 30” one is massive— no thanks. Of course J didn’t see it until the installers came ready to cut a hole in The wall
Customers NEED TO SEE THE ACTUAL PRODUCT before the installation.
As far as the look of the acrylic wall, jt is beautiful so cudos on that 😁

Installation did not include hand held hose and the one that was installed was too short. After I repeatedly asked for a longer hose I was told by the tech that he would make note of request. I have not heard a thing. Then I was told that I could just go and pick one up at any hardware store. For what I am paying for the shower I would expect customer satisfaction and a complete install.

Feel very expensive for what we received. Wish we had done more research and analysis before making decision. Forced to make decision the day of presentation for pricing. Wish we had said no

I had my tub/shower converted to a walk-in shower and am very happy with the result, the process, and the crew who worked so efficiently and skillfully. Felix, Raul, and Michael were a great team. Not only was my project able to be scheduled sooner than first anticipated, but once the ceee got here, they were amazing and completed a quality job in just two days. They didn’t rush, they just worked efficiently. Plumbers, permits, and inspectors were scheduled by their team without any glitches. I love the way my new shower looks and am looking forward to having future guests in my home be able to use it.

Jacuzzi advertises a non slip floor but that is NOT true. The floor is extremely slippery with no real satisfying way to fix that.

I think Jacuzzi Bath Remodel did a very nice job. It was a very difficult situation, but they made everything very professional and did high quality work.

My installer, Brandon, did the job well. He was understanding, kind, and courteous.

After taking out my shower they found dry rot. That was taken care of the very next day. I called and they made an appointment. Turns out the measurements were off. All had to be remade. 3 weeks go I called and they said your shower pan is in. So made the appointment. Got a call the day before and he said the pan in fact was not there and that it had not even been made. Not sure who dropped the ball but that it was going to be another 2 weeks at least. My appointment kept getting canceled because of things being the wrong size or that the new measurements were lost or just not made.

Status call updates could be improved. Not on initial installation, but when the custom order part had to be reworked and rescheduled from my experience.

Great sales guy, gave all he could on discounts and didn't waste our time.

Make sure all dust from pipe shaving or caulking is removed from floor and counter top by wiping with mop or wet towel. My husband fell getting out of the shower because the floor was slippery.

I should have taken your ratings more serious. The cost of this install and the quality of materials should have easily been half the price. 18k is way too much for what you get

Most of the problems that happened were because the sales person did not measure correctly. Because of that, the base pan was off by two inches. Which required a total wall reconstruct. Dominic did a great job. But, no one should be thrown into that situation.

Jacuzzi Bath Remodel was very professional. They provided good work in a timely manner.

Overall, my experience was great!

There was a major screw-up in the payment; they overcharged me by $15,000. That was a lot of stress and caused issues with my credit card. It ended up being a clerical error on their part.

The actual work was very well done and the result is attractive, but the bathtub failed the county's inspection. If this could be fixed, and promptly, I'd give this survey 10's and nothing else.

Replacing our tub/shower with a Jacuzzi shower was more expensive than I expected. It’s not what everybody can afford so.

Our overall experience with them was quite negative, as they were very hard to communicate with, get responses from, and ensure the work was completed in a timely manner--especially for spending such a large amount of money. Additionally, when there was an issue with personal property being missing, their response was lacking, unhelpful and uncaring.

98

I like the product. The service was bad due to the fact that the installation was not done properly the first time. When they came out to redo it, they brought the wrong shower, and we had to wait months.

We had issues, and I was afraid that there would be issues underneath the flooring, which there was. It wasn't much, but they managed to figure out what to do to fix it. A supervisor came out and said that they can do it, and Bam! They took care of it, and everything moved right along again, which was really good.

Jacuzzi Bath Remodel was very professional. The job turned out beautiful. The crew cleaned up. I had a great experience.