Where's my overpayment refund?

Customer care is lacking! Jacuzzi is eager to make the sale and schedule the installation but if there is a problem after the installation, good luck getting that resolved!

Disappointed with materials; wish we had done more research. While the tub is easy to get in and out of it is not nearly the depth we wanted; our salesperson insisted that "we would love it!" We don't. Warning: don't buy a tub without physically sitting in it! We are satisfied but do not love our remodet.

From start to finish 👍🏻 couldn’t be happier 😁

My experience with the administration of the services was not stellar, but the installation guys were awesome.

The techs who came here were highly professional and very friendly. They worked with us on any concerns we had and just did a great job.

I had to work that day and so my husband was here. I would have liked to have been the one present during the installation because there are a couple of things that are not quite where I would have liked them. My husband is tall, so the shower head is really high for me.

Excellent service!

This is the second time my husband and I have had a bathroom remodel by Jacuzzi. Both times we have been more than pleased with the results. This time we had installers Kyle and Hunter who were very professional and more than willing to explain what and why was being done. Our tub to shower install was completed in one day and is exactly what we wanted.

I spoke with the installation team before the work began and I thought we were all on the same page with the same idea. But when they were done with the installation. We t didn’t turn out like I thought we had discussed and I am dissatisfied with the result. We seem to be at an impass at this point and I am waiting to see what is going to happen next. I am thinking that someone dropped the ball and now perhaps nothing is happening. I’m pretty sure Jacuzzi would like to be paid. And I know for a fact that I would like the job completed to my satisfaction. And so far, that has not happened. So… where do we go from here?

The installer was absolutely fabulous! He worked 12 hours without stopping.

We were particularly impressed with the work that our two installers did, and how they managed to adjust to the difficult situation present itself by the inspector not coming at the appointed time. They were really quite terrific. That is probably the reason for such a good review and other areas as well. Kudos to them.

During the installation the plumber did not properly connect the drain. His poor workmanship caused a serious leak that disrupted our lives.

We had two projects and the team of Yaku and Josh arrived a little early before the scheduled start time ready to go on both days. Very personable and professional. Answered all our questions and laid down drop cloths to protect flooring and carpet. They were in constant motion and impressed us with their attention to detail and finishing work. Communication was excellent as they made sure to ask us exactly where we wanted the height of the shower head and the location of the grab bars and corner shelves. Everything was cleaned up when they finished and it looked as if they had never been there. We would rate the final product a 10.
Kudos to Jacuzzi and the team of Yaku and Josh and the plumber Ryan.

Jacuzzi Bath Remodel did a great job!

The materials are really high quality. The installers were very professional.

Very fast custom service with zero issues throughout the intall.

Junior and Josh were friendly, respectful, and efficient. They kept us up on the progress of the installation as it was happening. When some debris got into our pipes causing a water pressure problem, Junior helped us figure out what happened and solved it before he left. He was extra friendly and helpful. Our new shower is beutiful! We are glad we chose Jacuzzi!

Terrible company communication, terrible quality installation and too expensive for just a shower.

Absolutely

Everyone was nice and things look nice, but there was multiple issue with the installation. Things were damaged, scratched and scuffed up. There was also water damage from the installation. There were issues getting the water damage resolved. There were things that were thrown away that should not have been.

Everything went smoothly.

Junior and Josh were friendly, efficient, and extremely professional in the installation of our new shower stall. They were in at 6:30 and out by 3 leaving us with a beautiful new bathroom that we will treasure for years to come.

It took eight visits to do one day install. It still looks like a DIY project.

I will recommend the company with the caveat that the install/product is more on the expensive side, $20k for a tub/shower only (no bubbles) and that was with free installation.