Jacuzzi Bath Remodel of St. Louis was extremely professional, polite, and cleaned up the entire time they were working. It was very nice.

I actually referred my sister who just got a Jacuzzi bath put in. They just finished hers a few weeks ago.

The installers were professional and courteous. Also showed me how to use the two shower heads. However the shower doors leak a bit with every use. I called right before Thanksgiving about this issue and have yet to hear back about anyone coming out to look at it or fix it.

I am not at all satisfied with the quality of the work done in my bathroom or the response I'm getting from jacuzzi to solve the problems.

A cracked shower pan was installed and when this issue was reported, the production manager indicated that it would be resolved. A date of November 20, 2024 was given. However when I called on November 18, 2024, I was told by this same production manager that it was decided that I must have caused the damage and the previously scheduled redo would not be performed! I was livid and immediately filed a BBB complaint and was searching for an attorney to file a lawsuit. I continued to call the company to escalate this issue until I reached a senior manager in AZ that investigated the situation and determined that I was 100% correct! However I am still waiting for the problem to be resolved some 2.5 months later. This has been an extremely frustrating experience.

Cancel the first appointment and it was a next day to remove the old and next day 12 hours. My floor is squeaky in shower with some give .. shower doors need another strip on it does not meet and the bottom floor gets water sometimes

Everything looks great but not functioning properly

Madison made the design portion so easy and listened to all of our requests. The gentleman who came to install the seat was apologetic and respectful when he had a seat with damage immediately telling us and promising a prompt replacement. Our only regret is we didn’t do it sooner.

Jacuzzi Bath Remodel wanted to take out my bathub and install a 30ftx30ft shower stall for $25,000 dollars. Those prices are outrageous. However, the salesman was very nice and a pleasant guy, and it was not his fault.

I only have one problem with Jacuzzi Bath Remodel of St. Louis, and that has to do with the installation. The customer service for the installation was terrible. Jacuzzi Bath Remodel of St. Louis made three appointments with me to install the shower, but no phone call ever occurred. A week later, two guys showed up, and I did not even know they were coming. The guys who did the work were great. The issue I have is just with the installation communication. I called Jacuzzi Bath Remodel of St. Louis, and they responded, but it took three months to get this project installed. I called them to let them know about my feedback, and they had no response.

It took 3 different crews 3 weeks to do a one day tub to shower conversion.

The installers, Adrian and Damian (I hope I got their names right) were very professional and friendly. They kept me updated on their progress, answered my questions and, despite the unrelenting pouring rain were able to keep my floors and carpeting relatively unscathed. They said they would finish the job in one day and did so with beautiful results. I would highly recommend.

The shower head was too low for my height. Ask him to fix the problem and they didn’t have any pipe to fix my problem. I called customer service and they said it would cost me over 900.00 dollars to fix it. This problem could have been fixed if very easy.

From the salesperson to installation, completely professional treatment. Totally recommend

The ordeal that began at 7:30 in the morning didn’t end until nearly midnight and we were left with a mess that took four days to clean up.

Work was to begin in March and was not completed until June. I have asked Dana, several times to send me a paper copy of my contract. Still have not received one. I would like someone in Management to call me. Joann Downing 618-531-5324.

Showed up first thing in the morning and we’re done late afternoon. Workers were easy to work with and kept us up to date throughout the day. Would recommend them to a friend.

I am in a dispute with them because the job was absolutely horrible. I am going to have to pay someone else to rip this out and start over if they don't fix it.

Zach and Ryse were wonderful! They were efficient, hardworking, and very pleasant entire day! Amazed at results- always brag on these young men and jacuzzi installation! Thanks!

I will be recommending this company when my ever I know somebody need one installed

There were a few scratches that were left that were not taken care of.

The person who came out to give us an estimate seemed knowledgeable. She even wanted to see our pipes downstairs and our electric box. Turns out she had no idea what she was looking at. When they came to install and hook up to the electric we were told that they could not attach to our box. We needed a new box to the tune of $5,000!! I was told well she isn't an electrician. But she isn't a plumber either and wanted to see our pipes. So I had to have a new electric box installed before I could use my new jaccuzzi

Communication between Jacuzzi‘s scheduling team, and my wife and I was poor. Then before the schedule date, we were contacted that the work crew was sick and had to postpone for an extra week. The crew that came and did it were very professional and did a nice job, but there is a leak which I need to have fixed.

The materials seem nice, especially the shower hardware. Installation was stressful and sloppy. If you get experienced installers, I would recommend it. Based on my experience with a trainee and an injured installer, I’m not as likely to recommend.

3 months after date for installation was set, they called on the day of installation at the time of appointment to say they don’t install on Fridays.

The wrong door was installed. I had to ask for a price adjustment. It was minimal.

We have a water leak. Was told someone would call us within 24 hours. 4 days later I called back and was forced to leave a voice message. Today is day 5 and still no response.