The installation was great in spite of the extreme weather conditions.

Team TJ & Jose came in from Atlanta to support STL crews. They worked together seamlessly and were respectful in my home. Temp was only 3° that day so they worked from my garage (still cold!) but still needed to access materials & tools from van outside. Kudos to them both.

I enjoyed the quick turnaround on the job. I enjoyed the quality of work and the way the installers kept me in the loop throughout the whole project, and they cleaned up when they left. They did a real good job with that.

They were fantastic all the way through. Everything that happened was great.

The installer is a 10 the salesman is a three. He was high pressured.

It was a good experience.

They did a great job, and I really enjoy the job they did.

Both the sales people and the installers that did the work acted in a very professional manner. Addressing all our questions and fine-tuning the installation to our satisfaction, we are very happy customers. Thanks again.

Jacuzzi Bath Remodel of St. Louis did a great job.

I called about a service call on a couple of tweaks that need to be done. I was told 48 hours but I have not heard from anybody. 3 different people to pass a message along and nothing happens.🤔

Crew arrived in a timely manner and got right to work. They layed covering to protect the floor and had old tub removed in no time. Installation of new shower was accomplished in no time at all.

I was very dissatisfied with the overall outcome of my shower. Items that I ordered and waited months for were unavailable which affected the final look of my shower.

Jacuzzi Bath Remodel of St. Louis was extremely professional, polite, and cleaned up the entire time they were working. It was very nice.

I actually referred my sister who just got a Jacuzzi bath put in. They just finished hers a few weeks ago.

The installers were professional and courteous. Also showed me how to use the two shower heads. However the shower doors leak a bit with every use. I called right before Thanksgiving about this issue and have yet to hear back about anyone coming out to look at it or fix it.

I am not at all satisfied with the quality of the work done in my bathroom or the response I'm getting from jacuzzi to solve the problems.

A cracked shower pan was installed and when this issue was reported, the production manager indicated that it would be resolved. A date of November 20, 2024 was given. However when I called on November 18, 2024, I was told by this same production manager that it was decided that I must have caused the damage and the previously scheduled redo would not be performed! I was livid and immediately filed a BBB complaint and was searching for an attorney to file a lawsuit. I continued to call the company to escalate this issue until I reached a senior manager in AZ that investigated the situation and determined that I was 100% correct! However I am still waiting for the problem to be resolved some 2.5 months later. This has been an extremely frustrating experience.

Cancel the first appointment and it was a next day to remove the old and next day 12 hours. My floor is squeaky in shower with some give .. shower doors need another strip on it does not meet and the bottom floor gets water sometimes

Everything looks great but not functioning properly

Madison made the design portion so easy and listened to all of our requests. The gentleman who came to install the seat was apologetic and respectful when he had a seat with damage immediately telling us and promising a prompt replacement. Our only regret is we didn’t do it sooner.

Jacuzzi Bath Remodel wanted to take out my bathub and install a 30ftx30ft shower stall for $25,000 dollars. Those prices are outrageous. However, the salesman was very nice and a pleasant guy, and it was not his fault.

I only have one problem with Jacuzzi Bath Remodel of St. Louis, and that has to do with the installation. The customer service for the installation was terrible. Jacuzzi Bath Remodel of St. Louis made three appointments with me to install the shower, but no phone call ever occurred. A week later, two guys showed up, and I did not even know they were coming. The guys who did the work were great. The issue I have is just with the installation communication. I called Jacuzzi Bath Remodel of St. Louis, and they responded, but it took three months to get this project installed. I called them to let them know about my feedback, and they had no response.

It took 3 different crews 3 weeks to do a one day tub to shower conversion.

The installers, Adrian and Damian (I hope I got their names right) were very professional and friendly. They kept me updated on their progress, answered my questions and, despite the unrelenting pouring rain were able to keep my floors and carpeting relatively unscathed. They said they would finish the job in one day and did so with beautiful results. I would highly recommend.

The shower head was too low for my height. Ask him to fix the problem and they didn’t have any pipe to fix my problem. I called customer service and they said it would cost me over 900.00 dollars to fix it. This problem could have been fixed if very easy.